What users are saying about
38 Ratings
22 Ratings
38 Ratings
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Score 6.6 out of 100
22 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

OpenAir PSA

This product is well suited for an organization that is focused on client services, project delivery, time tracking, expense reporting, and revenue recognition. From a pure project management perspective, this product is not as feature rich as say Microsoft Project Server. For organizations that are looking for detailed complex project plan and resource management (along with resource leveling, etc.), this is probably not the best suited product
Anonymous | TrustRadius Reviewer

Redmine

Redmine is a perfect solution for businesses that are looking for a FREE and open source solution for project management. It is great for teams that are managing numerous tasks or projects at one time. Redmine is easy to set up and is fairly self-explanatory for anyone who is semi tech-savvy.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

OpenAir PSA
5.2
Redmine
7.9
Task Management
OpenAir PSA
5.0
Redmine
9.2
Resource Management
OpenAir PSA
7.9
Redmine
7.6
Gantt Charts
OpenAir PSA
4.7
Redmine
8.2
Scheduling
OpenAir PSA
8.9
Redmine
8.3
Workflow Automation
OpenAir PSA
3.7
Redmine
5.5
Team Collaboration
OpenAir PSA
4.5
Redmine
7.5
Support for Agile Methodology
OpenAir PSA
4.1
Redmine
7.3
Support for Waterfall Methodology
OpenAir PSA
5.7
Redmine
8.2
Document Management
OpenAir PSA
4.0
Redmine
8.6
Email integration
OpenAir PSA
3.7
Redmine
9.0
Mobile Access
OpenAir PSA
6.2
Redmine
6.7
Timesheet Tracking
OpenAir PSA
7.4
Redmine
7.6
Change request and Case Management
OpenAir PSA
3.5
Redmine
8.3
Budget and Expense Management
OpenAir PSA
3.7
Redmine
7.9

Professional Services Automation

OpenAir PSA
6.1
Redmine
7.4
Quotes/estimates
OpenAir PSA
5.4
Redmine
6.9
Invoicing
OpenAir PSA
7.4
Redmine
7.7
Project & financial reporting
OpenAir PSA
5.0
Redmine
7.0
Integration with accounting software
OpenAir PSA
6.6
Redmine
7.9

Pros

OpenAir PSA

  • Netsuite OpenAir PSA is highly configurable and has a large ecosystem of assets to work with.
  • Tasks are easily designed to automate processes in your business workflow.
  • OpenAir is designed in such a way that it can communicate and receive information from external systems without having to re-engineer your systems to make them work if you are following standard business practice.
Anonymous | TrustRadius Reviewer

Redmine

  • Issue Tracker - Redmine allows in-depth issue tracking complete with workflows and customization.
  • Release Tracker - Redmine allows releases to be tracked by milestones, collecting relevant issues in each milestone.
  • Agile Management - With a few free or low-cost add-ons, Redmine becomes a great tool for Agile project management
Anonymous | TrustRadius Reviewer

Cons

OpenAir PSA

  • Compared to QuickArrow, setting up reports to reflect the data accurately seemed to require a bit more consultant time and collaboration. Getting the numbers correct is essential, so budget extra time for this iniative. We also learned that certain calculations can not be displayed in the executive dashboards. Ask these questions upfront to ensure your dashboards are complete for your needs (again, working backwards in the preparation stages).
  • Compared to QuickArrow, NetSuite OpenAir PSA falls short in the resource management capabilities. UI, flexibility, and scheduling options all could be improved. This is on their roadmap, timeline yet to be defined. Scheduling is vitally important to our company and this is THE area where we feel is the applications weakest. However, the application does provide everything critical to scheduling and provided the elements we needed in order to be successful. We altered our scheduling process accordingly.
  • During our System Administration 3 day online training, when a question was asked about detailed functionality, sometimes the trainer would share..."Yes, OpenAir has a configuration for that. Just inquire with your consultant and they can flip that flag in your instance." The responsibility for obtaining these special application configurations was placed on the System Admin [in training] to ask and to take notes. If your company needs the application to work a certain way, speak up and ask your OA consultant. There seems to be MANY flags that can be flipped in the background to allow for the system to meet your needs. My complaint is that these are not published, rather made available if one inquires.
  • OpenAir is able to generate invoices directly and we strongly encourage using this feature to keep everything housed under one application. However, this did not work for our organization and we leveraged a financial integration. A bit of a pioneer integrating with Softrax -- the integration works well, however is quite fragile. We do receive appropriate support when needed, but would prefer the integration to be a bit more stable. We recommend integrating with their stated supported financial systems, as staying the course will likely net a more stable integration.
Anonymous | TrustRadius Reviewer

Redmine

  • The design and user-interface are a little outdated. It looks like a product that was designed ten years ago and doesn't have a polished look and feel like newer apps have.
  • It's not particularly designed to support agile-based project management methodologies such as Scrum.
Richard Davies | TrustRadius Reviewer

Likelihood to Renew

OpenAir PSA

OpenAir PSA 8.2
Based on 7 answers
It all depends. We are still looking at moving our consultants to Oracle PAC, in order to get our financial systems in line (we use Oracle Financials currently). We are feeling a lot of pain with integration and segmented systems.

Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir.

OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems
Anonymous | TrustRadius Reviewer

Redmine

No score
No answers yet
No answers on this topic

Usability

OpenAir PSA

OpenAir PSA 9.4
Based on 4 answers
In this day and age I should not have to read a manual to understand a product. It should be intuitive to administrate and perform basic tasks. It feels like a ton of intelligence was poured into making OpenAir feature rich but no where near as much attention was given to the user experience.
Anonymous | TrustRadius Reviewer

Redmine

Redmine 8.0
Based on 1 answer
Redmine is a great product to have in an organization. It's extremely flexible, costs much less to maintain than other alternatives, and as a tool, it is relatively fast to get experienced with. The primary advantages of working with Redmine are: flexible platform, API, open-source and highly configurable, stability.
João Almeida | TrustRadius Reviewer

Reliability and Availability

OpenAir PSA

OpenAir PSA 10.0
Based on 3 answers
The system up time was reliable and that was never anything we ever had any concerns/issues with.
Anonymous | TrustRadius Reviewer

Redmine

No score
No answers yet
No answers on this topic

Performance

OpenAir PSA

OpenAir PSA 9.0
Based on 3 answers
The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.
Anonymous | TrustRadius Reviewer

Redmine

No score
No answers yet
No answers on this topic

Support Rating

OpenAir PSA

OpenAir PSA 5.3
Based on 6 answers
As an admin, I've had more contact with OA support than most. I've found their response to tickets typically timely and helpful, however many of the responses to tickets are "we will file an enhancement request" and then I never hear about it again. So not terrible, but not a very fulfilling experience.
Bryan Parry | TrustRadius Reviewer

Redmine

Redmine 7.0
Based on 3 answers
Redmine is free, easy to use and it's everything you could want in a free project management program. The fact that it has wiki integration and that it can track on such a granular level is amazing. Assigning tasks to other users, such as our development team, is fantastic and ensures we are always up-to-date on where we are what - on what projects.
Anonymous | TrustRadius Reviewer

In-Person Training

OpenAir PSA

OpenAir PSA 10.0
Based on 2 answers
Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
Anonymous | TrustRadius Reviewer

Redmine

No score
No answers yet
No answers on this topic

Online Training

OpenAir PSA

We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them
Anonymous | TrustRadius Reviewer

Redmine

No answers on this topic

Implementation Rating

OpenAir PSA

OpenAir PSA 10.0
Based on 2 answers
It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that
Anonymous | TrustRadius Reviewer

Redmine

No score
No answers yet
No answers on this topic

Alternatives Considered

OpenAir PSA

Previously we used a custom application running on top of Oracle ERP. One of the reasons we chose OpenAIR was because it was covering our requirements for time tracking and project/resource management, much better than the custom app. In addition we got other features like: project teams, task assignments etc. Another reason we chose it was its integration with NetSuite which we have chosen to be our new ERP, integration that is still very basic.
Cristian Bodnarasec | TrustRadius Reviewer

Redmine

Basecamp was very busy and seemed more into the "wow" factor than into being an efficient tool. Redmine has none of the characters or kid-like appearance of Basecamp's model. I found Basecamp to be too cluttered in views and its interactions confusing, making it difficult to find where centrally kept information was.
Redmine has a straightforward no-nonsense default UI, though you can change it how you like of course. The views were designed for simplicity and thinking of the least amount of steps to get to one goal instead of trying to make a pleasing color palette that was overstimulating. I think Basecamp is more geared towards the "chat" aspect whereas Redmine is good for the larger overview of a project.
Ashley Lee | TrustRadius Reviewer

Scalability

OpenAir PSA

OpenAir PSA 10.0
Based on 2 answers
Once the system is setup, it's easy to manage and maintain.
Anonymous | TrustRadius Reviewer

Redmine

No score
No answers yet
No answers on this topic

Return on Investment

OpenAir PSA

  • OpenAir allows our organization to fully understand our resourcing needs, which helps provide background info when scoping new SOWs. This means our SOWs and timelines are more accurate and budgeted correctly.
  • OpenAir saves time for our organization, which ultimately helps us become more efficient in our work.
Anonymous | TrustRadius Reviewer

Redmine

  • Positive: Redmine's initial impact is minimal: in terms of Dollars-the cost of acquisition is the price you pay for Electricity, Internet bandwidth and hardware
  • Redmine's REAL cost is time and knowledge: You will need a Linux expert to implement Redmine.
  • Readmine's configuration is also Time intensive, and it's better to augment your current staff, or hire someone directly to implement your Redmine configuration changes.
Anonymous | TrustRadius Reviewer

Pricing Details

OpenAir PSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Redmine

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

OpenAir PSA
6.7
Redmine
8.0

Likelihood to Renew

OpenAir PSA
8.2
Redmine

Usability

OpenAir PSA
9.4
Redmine
8.0

Reliability and Availability

OpenAir PSA
10.0
Redmine

Performance

OpenAir PSA
9.0
Redmine

Support Rating

OpenAir PSA
5.3
Redmine
7.0

In-Person Training

OpenAir PSA
10.0
Redmine

Implementation Rating

OpenAir PSA
10.0
Redmine

Scalability

OpenAir PSA
10.0
Redmine

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