OpenText Core Email Threat Protection vs. Symantec Data Loss Prevention

I think that Webroot Email Security is good for small-medium sized businesses who are on a budget for email security. They actually have a great encryption system for outbound email, and so if you bundle those together then it puts everything in the same pane of glass and that is nice. Over the last few years this company was purchased by OpenText, and I have seen some improvements because of that, but this product is not innovating like other emails solutions based on new threats that are emerging. I would say if you have a relatively low volume of inbound email, then this solution would suffice.

Incentivized

Email, web browser, and data storage areas will fulfill the security of mobile devices very well. It provides multiple methods of data filtering and classification to ensure important data can be well protected. Unfortunately, it does not support you to make regex-based definitions. for this reason, you need to work on the rules a lot. Another disadvantage is that it cannot monitor Linux systems.

Incentivized

• Makes it easy for those receiving emails to create an account and retrieve the email.
• Peace of mind knowing emails are secure, and can be tracked.
• Monitoring inbound email threats is easy.
• Support has been very quick resolving or explaining support tickets I've created.

Incentivized

• Protection against Data Leakage via the USB channel on endpoints.
• Protection against Data Leakage via email channel on endpoints
• Protection against Data Leakage over the Web channel on endpoints.
• Flexible and configurable for various types of content inspection.

Incentivized

• The admin interface seems a bit shabby. It's time for a refresher course.
• Being able to modify our own security word without having to contact Zix.
• Users may not enjoy needing to log in to access messages through the secure site.

Incentivized

• Policy tweaking and customizations can be very complex and take a lot of effort and time.
• API integration is difficult and requires specialized support. Finding an experienced professional can be difficult.

Incentivized

It did delivers exactly what is needed, what was promised, is cost effective, and is incredibly easy to use and manage.

Incentivized

It is much simpler to configure and operate in comparison to other anti-spam applications. Zix's customer usage is comparable to that of other spam filters on the market; but, in terms of convenience of use, Zix comes out on top. Daily delivery of logs is provided, and the user is not required to sign in order for an email to be sent.

Incentivized

AppRiver's support from our perspective replaces the Microsoft365 Support we typically would have to receive from Microsoft by ticket. Instead, AppRiver supports us by phone, live chat, or email. Being able to get a hold of someone quickly makes a huge difference, especially when an issue is urgent and we can't wait hours or days for a response from Microsoft.

Incentivized

Symantec DLP works good for our very simple and low complexity use cases and I would highly recommend it for them. However, I can't speak to highly complex or advanced use cases that might arise in certain industries like finance. I would recommend that if you are seeking an Enterprise DLP solution that you absolutely must explore this product as one of the leaders in the space - not doing so would be negligent in my opinion.

Incentivized

Cost is competitive, but factoring in Office licensing really made sense for my organization. Cost is lower for more features - I was able to move to Zix and get the top of the line package, moving from a mid-tier product at a competitor. Workflows and process have improved, and the filter is more accurate than our previous filter

Incentivized

Symantec DLP is the best. Put it in a head to head competition and it will win. However it can be a bit more expensive than other products so don't compare on price, compare on quality of product.

• Protecting patient information
• Users have to complete an account setup in order to view the encrypted email in a portal. Other platforms just let you open the email without having to setup an account.
• Pretty easy to use if you don't make many customizations to it.

Incentivized

• Found data that should have been protected or moved to a different location
• Helped us understand what type of data is leaving the environment