OpenText Core Endpoint Backup vs. Zerto on IBM Cloud

Carbonite Endpoint 360 is a great solution for any organization with compliance needs. Office 365 defaults to a 30 day backup of all data. Carbonite Endpoint 360 extends this well beyond 30 days and provides an all-inclusive source for retention for data in Office 365. Any small to medium business would greatly benefit from this solution as they can design their entire infrastructure in Office 365 and ensure it's all backed up.

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Zerto on IBM Cloud is great to get your datacenter redundant and highly available. It overcomes geographic contingencies and makes your production environment reliably flexible. If you do not like the added cost of redundancy or cost of cloud services, this inconvenient fee may not fit you well. But you'd be better off in the long run to have Zerto protecting your bottom line despite the cost.

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• It is excellent at automating your backups. You don't need to manually do it, just set it up once and let it run in the background.
• It's pretty simple to set up and use. It will automatically suggest the best options that work for most people and you can be up and running pretty quickly.
• It's safe and reliable. We have been using it for a couple of years now and had no major issues.
• Their phone support is excellent.
• It's also really easy to maintain your backed up data to reduce redundancy.

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• It is easy to get started.
• It is also very simple to set up the backup.
• Disaster recovery is no longer a dreadful or painful process.

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• To be honest not so impressed with the amount of time it has taken to get data backed up to the cloud.
• I have not had to do a restore at this time so I cannot comment on the restore process.
• I was not aware at time of procurement that the upload process would take so long since we were not procuring their hardware. Sales rep mad it seem like upload would only take a day or two and we are now starting week 7 hoping to be done by week 8 for 1.5 TBs of data.

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• Enable the ability to use IBM Cloud Object Storage as a target for Zerto's long-term retention feature.
• Easier access to the underlying VMware infrastructure would be nice. Right now we have to connect to IBM's VPN and use other tools to do some infrastructure management tasks.
• More insight into the IBM-side VMware environment that we replicate to (i.e. ability to see available IPs, etc). Most of that is managed by IBM.

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I found their alerting to be very poor. I missed several days of backups without knowledge of this, until I signed into the portal. I would get daily emails reporting backups were in progress or done, but nothing indicating that a backup had been stuck or paused for 3 days. For this reason alone, I did not renew.

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Does what it needs to do quietly and efficiently in the background without interrupting the workflow. It offers instant automated back-ups without troubling the end user. As it is such an automated system, once it is up and running, there is little or no support needed from the service provider. From what I understand the support from Carbonite during the setup and implementation was absolutely fine.

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We have also used Mozy Pro and Dropbox. They are all pretty similar in functionality/features of backing up data (not system state or databases as I don't think any of the 3 are well suited for that). To me, it comes down to personal preference and choosing a product that is universal for multiple users, for ease of management.

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Before we were using native backup solutions. We elected to bring in Zerto on IBM Cloud so that our team could have the ability to take small increments of data over time so that the final cutover would be quick and efficient.

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• Carbonite Endpoint has demonstrated value in its ability to easily restore seemingly lost files for remote users.
• While we haven't yet had to exercise it, knowing we have the option of remotely wiping endpoints containing sensitive data has brought confidence to our management team that we can mitigate data breaches through preventable means.
• The privacy issue around device tracking is costing the company in terms of employee trust and morale and needs to be mitigated with appropriate messaging and/or disabling of this feature.

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• Positive is the option of bringing your own license.
• Negative - the complex environments are not supported.
• This cannot be used as a backup replacement rather DR tool.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info