What users are saying about
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Top Rated
376 Ratings
11 Ratings
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Score 9 out of 100

Smartsheet

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Top Rated
376 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

OpenText Hightail

Hightail is my go-to source when I need to send large files that would never fit as regular attachments. That being said, sometimes there are files that would perfectly fit as attachments but I want the security that Hightail provides when sending sensitive or private material. It's very comforting knowing that the content I'm sending is only being received and viewed by the intended parties. It's also comforting for my clients when it's THEIR content that I'm sending for review.
Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician | TrustRadius Reviewer

Smartsheet

If you live in project management every day I still believe MS Project is the proper tool that gives you the most options. However, if you are team lead and lead smaller projects and project management is just one of many functions of your job, this tool is for you. It far and away surpasses MS Planner but is not as complex as MS Project.
Jesse Bickel | TrustRadius Reviewer

Feature Rating Comparison

Project Management

OpenText Hightail
8.3
Smartsheet
8.2
Task Management
OpenText Hightail
8.3
Smartsheet
8.7
Scheduling
OpenText Hightail
7.6
Smartsheet
8.2
Workflow Automation
OpenText Hightail
8.0
Smartsheet
8.2
Mobile Access
OpenText Hightail
7.9
Smartsheet
8.1
Search
OpenText Hightail
9.2
Smartsheet
Visual planning tools
OpenText Hightail
8.9
Smartsheet
Resource Management
OpenText Hightail
Smartsheet
7.8
Gantt Charts
OpenText Hightail
Smartsheet
8.2
Team Collaboration
OpenText Hightail
Smartsheet
8.9
Support for Agile Methodology
OpenText Hightail
Smartsheet
8.2
Support for Waterfall Methodology
OpenText Hightail
Smartsheet
8.1
Document Management
OpenText Hightail
Smartsheet
8.0
Email integration
OpenText Hightail
Smartsheet
8.1
Timesheet Tracking
OpenText Hightail
Smartsheet
8.1
Change request and Case Management
OpenText Hightail
Smartsheet
7.4
Budget and Expense Management
OpenText Hightail
Smartsheet
8.0

Communication

OpenText Hightail
7.8
Smartsheet
Notifications
OpenText Hightail
8.0
Smartsheet
Discussions
OpenText Hightail
8.4
Smartsheet
Integrates with Gmail and Google Hangouts
OpenText Hightail
7.0
Smartsheet
Integrates with Outlook
OpenText Hightail
7.6
Smartsheet

File Sharing & Management

OpenText Hightail
8.5
Smartsheet
Versioning
OpenText Hightail
7.9
Smartsheet
Video files
OpenText Hightail
9.3
Smartsheet
Audio files
OpenText Hightail
9.3
Smartsheet
Document collaboration
OpenText Hightail
9.7
Smartsheet
Access control
OpenText Hightail
8.3
Smartsheet
Advanced security features
OpenText Hightail
9.1
Smartsheet
Integrates with Google Drive
OpenText Hightail
6.8
Smartsheet
Device sync
OpenText Hightail
8.0
Smartsheet

Professional Services Automation

OpenText Hightail
Smartsheet
7.6
Quotes/estimates
OpenText Hightail
Smartsheet
7.2
Invoicing
OpenText Hightail
Smartsheet
7.5
Project & financial reporting
OpenText Hightail
Smartsheet
7.9
Integration with accounting software
OpenText Hightail
Smartsheet
7.6

Pros

OpenText Hightail

  • It’s great for sending large-sized art files for print
  • It’s secure and files can be easily tracked
  • I like that it tells you how long it will take for the desired file to upload
Saryia Green | TrustRadius Reviewer

Smartsheet

  • Formulas. While not as robust as Excel, the formulas offered in Smartsheet are quite good.
  • Team collaboration. Multiple teammates can access and work on the same sheet at once.
  • Templates. The standard templates meet all my needs, and are a great guide for what Smartsheet is intended for and the problems it is best suited for solving.
  • Project management. It is great for creating, assigning, monitoring, and tracking tasks and projects.
Parker O'Very | TrustRadius Reviewer

Cons

OpenText Hightail

  • I wish the screen would auto refresh faster, but that could be an issue with our bandwidth or IT pipeline and not the product.
  • I'd like a quicker way to get people up to speed than giving them a link to watch a multitude of videos and tutorials.
Richard Peterson | TrustRadius Reviewer

Smartsheet

  • It would be helpful when importing an Excel spreadsheet if the format would remain the same; such as the color of the rows and columns.
  • Sometimes when viewing rows on the mobile app, they don't align properly when scrolling across.
  • I would like to see more in-depth training videos.
Janie Larsen | TrustRadius Reviewer

Likelihood to Renew

OpenText Hightail

No score
No answers yet
No answers on this topic

Smartsheet

Smartsheet 10.0
Based on 21 answers
It definitely meets our needs as far as organizing and archiving our tasks and files. As we train more staff to view it, I see opportunities for more improvement, which I am sure this program can handle. I look forward to seeing continued improvement from Smartsheet on their capabilities and functionality.
Courtney Barringer | TrustRadius Reviewer

Usability

OpenText Hightail

No score
No answers yet
No answers on this topic

Smartsheet

Smartsheet 8.6
Based on 13 answers
Smartsheet is very easy to learn. However, while I have been able to pick it easily, Microsoft Excel and Project super users that I have trained on Smartsheet get bogged down in the differences and can find it frustrating. Explaining the differences ahead of time and why Smartsheet is being chosen instead of a different software seems to counteract those reactions
Meghan M. Prentiss | TrustRadius Reviewer

Support Rating

OpenText Hightail

No score
No answers yet
No answers on this topic

Smartsheet

Smartsheet 8.2
Based on 96 answers
Overall, I would say that Smartsheet has provided our organization with the support that it has needed in our over 5 years of using the software. We have not had an issue outside of user management and that was handled within adequate time. New features always take their toll on our users, but it is always handled well and the learning curve is never too large.
Cameron Stenmark | TrustRadius Reviewer

Implementation Rating

OpenText Hightail

No score
No answers yet
No answers on this topic

Smartsheet

Smartsheet 10.0
Based on 12 answers
It's absolutely paramount to take a few minutes to actually play with the software. It's nearly impossible to do anything wrong or make a mistake which cannot be fixed easily. Under the help menu is Live Training option. After you familiarize yourself with the commands, watch the live training for some in depth understanding of how to make the software fit your needs perfectly.
Stephanie Carpenter | TrustRadius Reviewer

Alternatives Considered

OpenText Hightail

We looked at Dropbox because it's very well known in the industry and widely used. We didn't use it for a couple of reasons. First, our server security presented too many challenges and our IT director nixed the idea. Secondly, a lot of people used DropBox for personal use and we thought it could be confusing to have to navigate between the two choices. Hightail offers a single sign-in that can be shared amongst users so there is never a conflict between personal and professional use.
Lisa Moughan | TrustRadius Reviewer

Smartsheet

Which software we use for project management is often determined by the team we interact with or the client's choices. I prefer Smartsheet for process management due to the ease of setting up alerts and attaching necessary documentation. It was also fairly easy to set up and learn.
Ann M. Frank | TrustRadius Reviewer

Return on Investment

OpenText Hightail

  • Team members can view and give feedback on videos, which is very useful.
  • The storage really can't be overstated. It's great.
  • It's generally pretty affordable for how much you can host on their server.
Sarah Bandy | TrustRadius Reviewer

Smartsheet

  • It has allowed us to get easily organized and share the progress of projects with the team and some of our internal customers allowing us to deliver information much quicker, and reduce some of the meetings times and back and forth.
  • It has allowed us to easily collect process and procedure documentation, and tack updates. Previously we had several hundred documents in many different file folders. This allows us to catalog this information quickly add in additional fields/data points for sorting/details/primary users/additional info. We can easily find and share this information, and overall we are much more efficient.
Joshua Pekar | TrustRadius Reviewer

Screenshots

Pricing Details

OpenText Hightail

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

OpenText Hightail Editions & Modules

Edition
Lite$01
Pro$152
BusinessCustom2
Teams$303
  1. 100MB per file upload
  2. per user, per month
  3. per user/per month
Additional Pricing Details
Lite: Send large files with anyone. Files are limited to 100MB for each file size uploaded, 2GB storage max. Files expire after 7 days. Pro: Send large files with anyone and set advanced security permissions such as expiration dates and access codes. Files are limited to 25GB for each file size uploaded, with unlimited storage. Teams: Send large files, collaborate in real-time and manage creative projects with your team. The Hightail Teams plan allows you to purchase multiple users online (from 1-30 users per organization) and allows users to send file sizes up to 50GB with unlimited storage. The Teams plan also includes features such as file previews, organization, annotations, version control, discussions, follow-ups, approval routing and more. Business: Create unlimited visual project folders (called a Space) with collaboration and project management features such as approval routing and assigning to-dos, upload unlimited files up to 100GB each, protect them with access codes and manage user permissions., plus intuitive admin controls , detailed activity analysis for your entire company, advanced organization options and priority support.

Smartsheet

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Smartsheet Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

OpenText Hightail
9.3
Smartsheet
8.7

Likelihood to Renew

OpenText Hightail
Smartsheet
10.0

Usability

OpenText Hightail
Smartsheet
8.6

Performance

OpenText Hightail
Smartsheet
10.0

Support Rating

OpenText Hightail
Smartsheet
8.2

Online Training

OpenText Hightail
Smartsheet
7.0

Implementation Rating

OpenText Hightail
Smartsheet
10.0

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