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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    OpenText MBPM

    Score7.2 out of 10
    N/AOpenText acquired BPM solution Metastorm in 2011, and has rebranded the product as OpenText MBPM. It is an alternative BPM solution to OpenText's primary BPM offering called OpenText Cordys Business Process Management.N/A

    Zapier

    Score8.9 out of 10
    N/AThe Zapier Automation Platform designed to integrate data between web apps. It is scaled for small to mid-sized businesses, with a functional but limited free version of the program.

    $29.99

    per month 750 tasks per month

    Pricing
    OpenText MBPMZapier
    Editions & Modules
    No answers on this topic
    Starter
    $29.99
    per month 750 tasks per month
    Professional
    $73.50
    per month 2k tasks per month
    Team
    $103.50
    per month 2k tasks per month
    Company
    Contact Sales
    Offerings
    Pricing Offerings
    OpenText MBPMZapier
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—33% discount for annual pricing.
    More Pricing Information
    Community Pulse
    OpenText MBPMZapier
    Considered Both Products
    OpenText
    No answer on this topic
    Zapier
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    94%
    Would buy again
    47 Answers
    Delivers good value for the price
    No answers on this topic
    92%
    Delivers good value for the price
    44 Answers
    Happy with the feature set
    No answers on this topic
    96%
    Happy with the feature set
    48 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    93%
    Lived up to sales and marketing promises
    43 Answers
    Implementation went as expected
    No answers on this topic
    98%
    Implementation went as expected
    46 Answers
    Features
    OpenText MBPMZapier
    Reporting & Analytics
    Comparison of Reporting & Analytics features of OpenText MBPM and Zapier
    Feature
    OpenText MBPM
    7.0
    3 Ratings
    10% below category average
    Zapier
    -
    Ratings
    Dashboards7.93 Ratings00 Ratings
    Standard reports9.02 Ratings00 Ratings
    Custom reports4.03 Ratings00 Ratings
    Process Engine
    Comparison of Process Engine features of OpenText MBPM and Zapier
    Feature
    OpenText MBPM
    7.3
    3 Ratings
    13% below category average
    Zapier
    -
    Ratings
    Process designer8.13 Ratings00 Ratings
    Process simulation7.13 Ratings00 Ratings
    Business rules engine9.02 Ratings00 Ratings
    SOA support6.02 Ratings00 Ratings
    Process player7.02 Ratings00 Ratings
    Support for modeling languages8.02 Ratings00 Ratings
    Form builder6.93 Ratings00 Ratings
    Model execution6.13 Ratings00 Ratings
    Collaboration
    Comparison of Collaboration features of OpenText MBPM and Zapier
    Feature
    OpenText MBPM
    7.6
    3 Ratings
    9% below category average
    Zapier
    -
    Ratings
    Social collaboration tools7.63 Ratings00 Ratings
    Content Management Capabilties
    Comparison of Content Management Capabilties features of OpenText MBPM and Zapier
    Feature
    OpenText MBPM
    6.0
    2 Ratings
    30% below category average
    Zapier
    -
    Ratings
    Content management6.02 Ratings00 Ratings
    Cloud Data Integration
    Comparison of Cloud Data Integration features of OpenText MBPM and Zapier
    Feature
    OpenText MBPM
    -
    Ratings
    Zapier
    9.3
    107 Ratings
    14% above category average
    Pre-built connectors00 Ratings9.6103 Ratings
    Connector modification00 Ratings9.091 Ratings
    Support for real-time and batch integration00 Ratings8.389 Ratings
    Data quality services00 Ratings9.672 Ratings
    Data security features00 Ratings9.871 Ratings
    Monitoring console00 Ratings9.580 Ratings
    Best Alternatives
    OpenText MBPMZapier
    Small Businesses
    Process Street
    Score8.2 out of 10
    Make
    Score9.3 out of 10
    Medium-sized Companies
    TIBCO® BPM Enterprise
    Score8 out of 10
    IBM App Connect
    Score9 out of 10
    Enterprises
    IBM Business Automation Workflow
    Score10 out of 10
    Workato
    Score9.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    OpenText MBPMZapier
    Likelihood to Recommend
    7.1
    (5 ratings)
    9.4
    (112 ratings)
    Likelihood to Renew
    8.0
    (4 ratings)
    10.0
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    9.7
    (11 ratings)
    Support Rating
    10.0
    (1 ratings)
    1.0
    (10 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    OpenText MBPMZapier
    Likelihood to Recommend
    OpenText
    Metastorm is well-suited for scenarios in which internal stress testing an application is needed in a hurry before showcasing it to potential customers. It supports different views of the process from Swimlane perspective, so different methodologies can be handled. It is an Enterprise level tool and handles both small and large projects quite well, although smaller companies may be stressed out by the amount of time it takes to properly maintain the application.
    Incentivized
    Read full review
    Zapier
    If you have processes that are now managed and controlled using a spreadsheet, Zapier will give you a lot more control over what is happening and will help you increase productivity by eliminating simple steps such as sending emails and sharing information with your colleagues. It frees time for very transactional activities.
    Incentivized
    Read full review
    Pros
    OpenText
    • Complex routing of tasks based on calculated criteria
    • Linking between tasks and accessing relevant information
    • Organising, scheduling and prioritising
    • Different views for different people
    Incentivized
    Read full review
    Zapier
    • Ease of use - multiple people in the organization can set up and run Zaps per their specific use cases without much training.
    • Connectivity - Zapier is able to connect to multiple applications we use on a regular basis.
    • Functionality - Zapier provides embedded functionality within the app itself (email, data conversion), but also appropriate triggers and actions for apps it connects to.
    • Versatile - Zapier can execute complicated and simple tasks and thus has many use cases.
    Incentivized
    Read full review
    Cons
    OpenText
    • The Metastorm process engine is based on an older version of .NET. Updating to a newer version would resolve several known issues with .NET email functionality.
    • Metastorm builds web pages at run time. While the UI presented to the end user is fine, the Document Object Model is convoluted and subject to change with new releases. Providing a more simplified DOM or at very least a custom function to replace document.getElementById() would make client-side scripting a much more powerful tool.
    • One function that I've seen Metastorm competitors do well, is email wizards. Having a WYSIWYG email editor would be really nice.
    Read full review
    Zapier
    • Being able to turn off one leg of a Zap without having to delete it or turn the whole Zap off
    • Not all fields populate when using certain aspects of Salesforce, but that could be an SF issue
    • Communication when support is actually needed basically doesn't happen
    Incentivized
    Read full review
    Likelihood to Renew
    OpenText
    There are other products that seem to be a better fit for future initiatives.
    Incentivized
    Read full review
    Zapier
    Zapier is now very much an integral part of our business and we could not operate without it!
    Incentivized
    Read full review
    Usability
    OpenText
    Although it is intuitive to use it does require training
    Incentivized
    Read full review
    Zapier
    The interface is very user-friendly, and there are also many tools to help a brand-new user get started. For example, you can put your Zap idea into the AI bot, and it will basically build a shell of your Zap to get started on. The format for each step within a Zap is also very helpful (set up the connection/app, set up the fields/details, then test).
    Incentivized
    Read full review
    Support Rating
    OpenText
    Great customer service for an API support related query
    Incentivized
    Read full review
    Zapier
    Before we purchased Zapier, I contacted support and asked them if Zapier could support my intended workflow (this is actually a selection on their support form - awesome). Within 2 hours, I was contacted by a support team member who seemed sure it would work, but granted me premium access for 2 weeks to try it out for myself. Sure enough, it did! Ever since then, support has replied rapidly to any problems I have experienced and answered my questions within a few sentences.
    Incentivized
    Read full review
    Alternatives Considered
    OpenText
    We found that OpenText MBPM held its own quite well against IBM BPM. We ended up choosing OpenText MBPM due to the analytics, complex routing, and the ease of SOA service integration. Furthermore, the ability to quickly develop simple User interfaces make this tool a daily component of our most-used toolbox components.
    Incentivized
    Read full review
    Zapier
    We actually utilize both Integromat and Zapier at our company, for all the reasons detailed in this review. Though Zapier is excellent for simple client integrations, we often run into internal use cases that require complexity that Zapier cannot provide. Specifically working with API calls (not just webhooks), complex multi-step integrations with Routing/parsing/etc, and large volume integrations. Integromat is perfect for these use cases, but doesn’t provide the simplicity and account scalability that Zapier offers.
    Incentivized
    Read full review
    Return on Investment
    OpenText
    • The development of the ticketing system has enabled us to greatly improve customer relationships
    • The scheduling and allocation of the tasks has reduced both the number of open tickets and the turnaround time to resolution
    • Management information from the system has improved decision making
    Incentivized
    Read full review
    Zapier
    • It has saved me the money in hiring an administrative assistant
    • It also saved me the time it took to do these tasks
    • It also allowed me to automate things that increased my lead generation
    • It also allowed me to automate several processes
    Incentivized
    Read full review
    ScreenShots