OpenText XM Fax vs. PaperCut

XMedius is well suited for a large business with hundreds of fax numbers. Could you imagine trying to manage 1000 individual fax machines? That would be a nightmare! Instead it's all in one neat place

Incentivized

PaperCut has replaced our pharos system which was a huge project. PaperCut manages all of our printers extremely well and does have lots of options for setting them up the way you want to.

Incentivized

• Contacted sales to set up the creation of enterprise accounts directly through the dashboard.
• XM Fax Support worked directly with Xerox to correct an issue I had with a device software update. Issues correct within a few days.
• XM Fax provided onsite sales support for sales and technical training.

Incentivized

• Schedule print jobs.
• Environmentally friendly.
• History recall.

Incentivized

• Error logs include error codes, but sometimes it is hard to understand what it means. Either a shared documentation or detailed error log might help end users better to detect any issue on fax requests.

• Integration with Google Cloud Print never really worked for us.
• Sometimes the job log reports are hard to follow.
• The PaperCut application sometimes requires a machine reboot when connection to the print server is lost.

Incentivized

The user community for PaperCut is smaller than other products we use in HR, IT, marketing and project management. We had an account manager assigned to us. Whenever we had any issues we would email him. The account manager was acting as an interface with the developers and other teams. The response times were reasonable.

Incentivized

XMedius does faxing for a quick response from an end user where Egnyte is best suited for secure file transfer.

Print Audit is a similar set-up that boasts about server-based architecture and how they are using a reputable and current business model (you can google the articles to see the propaganda), but ultimately it falls short when compared to PaperCut. PaperCut is just easier to use once everything has been installed. You don't even think about it anymore and it becomes part of your entire computer, which is exactly what I want when printing. This is something that is a no-brainer and doesn't get in my way. Print Audit got in my way and wasn't worth the hassle.

Incentivized

• I m not sure on pricing or how XMedius is pricing solutions now
• Cloud-based / vs On-Prem I think my vote always goes for on Prem
• ROI (not my field)

• Cost effective
• Better managing of costs to print.

Incentivized