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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    OpenText XM Fax

    Score10 out of 10
    Small Businesses (1-50 employees)
    XM Fax, now from OpenText (acquired March 2020) is a software-based solution for sending and receiving confidential faxes by email. It allows secure transmission of highly sensitive documents, using standardized T.38 Fax-over-IP and G.711 Fax Pass-Through protocols. The vendor says it is easy to install, and faxes can be sent using a desktop client (SendFAX), email clients (MS outlook), networked MFPs or via Web Services. According to the vendor, one of the main benefits of using XM Fax…N/A

    PaperCut

    Score9.4 out of 10
    N/APaperCut Software headquartered in Melbourne offers their suite of print and output management solutions including PaperCut NG as well as embedded software to supply hardware integration.

    $425

    One Time Fee

    Pricing
    OpenText XM FaxPaperCut
    Editions & Modules
    No answers on this topic
    25 Users
    $425.00
    One Time Fee
    75 Users
    $605.00
    One Time Fee
    150 Users
    $840.00
    One Time Fee
    Offerings
    Pricing Offerings
    OpenText XM FaxPaperCut
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    OpenText XM FaxPaperCut
    Considered Both Products
    OpenText
    No answer on this topic
    PaperCut Software
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    8 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    8 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    8 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    7 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    7 Answers
    User Ratings
    OpenText XM FaxPaperCut
    Likelihood to Recommend
    10.0
    (9 ratings)
    9.3
    (8 ratings)
    Usability
    -
    (0 ratings)
    9.3
    (3 ratings)
    Support Rating
    -
    (0 ratings)
    9.3
    (2 ratings)
    User Testimonials
    OpenText XM FaxPaperCut
    Likelihood to Recommend
    OpenText
    XMedius is well suited for a large business with hundreds of fax numbers. Could you imagine trying to manage 1000 individual fax machines? That would be a nightmare! Instead it's all in one neat place
    Incentivized
    Read full review
    PaperCut Software
    For environments that have multiple different departments or programs that would like to have printing costs tracked. The exact costs per page printed can be changed within the software - so exact costs can be calculated and billed back appropriately. It also makes printer management easier as you can see toner levels and any issues the printer may have remotely without having to utilize the printers GUI at all. Scan to folder/email options can be done on the admin side, so that it makes things easier for users
    Incentivized
    Read full review
    Pros
    OpenText
    • Contacted sales to set up the creation of enterprise accounts directly through the dashboard.
    • XM Fax Support worked directly with Xerox to correct an issue I had with a device software update. Issues correct within a few days.
    • XM Fax provided onsite sales support for sales and technical training.
    Incentivized
    Read full review
    PaperCut Software
    • Centralized printing via virtual hold / release queues.
    • Confidential and secure printing via card authentication.
    • Scan to folder/email integration with Active Directory.
    • Printer specific scripting actions give you a ton of options. The canned scripts are super helpful as they are prebuilt and need very little modification.
    • Overall printing reports are very informative.
    • Mobility Print gives you a great solution for printing from Chromebook devices.
    Incentivized
    Read full review
    Cons
    OpenText
    • Error logs include error codes, but sometimes it is hard to understand what it means. Either a shared documentation or detailed error log might help end users better to detect any issue on fax requests.
    Read full review
    PaperCut Software
    • Not accounting for jobs that did not release.
    • Ensuring that jobs sent through are processed.
    • Greater description of tree size etc for reference.
    Incentivized
    Read full review
    Usability
    OpenText
    No answers on this topic
    PaperCut Software
    PaperCut is simply a solid product. PaperCut has been the ignition our company needed to take control of our budgets and also our carbon footprint. Through software we can manage our printing network with greater efficiency, reduce costs and enable our end users to take responsibility for their printing habits in a controlled way. The software is easy to deploy and integrates well with our windows based systems. We can easily delegate more advanced controls to power users and the controls are compatible with all major MFD hardware vendors.
    Incentivized
    Read full review
    Support Rating
    OpenText
    No answers on this topic
    PaperCut Software
    The user community for PaperCut is smaller than other products we use in HR, IT, marketing and project management. We had an account manager assigned to us. Whenever we had any issues we would email him. The account manager was acting as an interface with the developers and other teams. The response times were reasonable.
    Incentivized
    Read full review
    Alternatives Considered
    OpenText
    XMedius does faxing for a quick response from an end user where Egnyte is best suited for secure file transfer.
    Read full review
    PaperCut Software
    PaperCut was more user friendly for our higher ed situation and had a great sales pitch from the reseller we got it from.
    Incentivized
    Read full review
    Return on Investment
    OpenText
    • I m not sure on pricing or how XMedius is pricing solutions now
    • Cloud-based / vs On-Prem I think my vote always goes for on Prem
    • ROI (not my field)
    Read full review
    PaperCut Software
    • Reduction in paper usage due to prints only being printed when a user swipes in
    • Less overhead managing the printer environment, no need to manually update address for scan to email etc
    • One printer that is deployed to all users client computers making deployment really easy.
    Incentivized
    Read full review
    ScreenShots

    OpenText XM Fax Screenshots

    Screenshot of Track your faxes through an event log tab.Screenshot of Built-in viewer in the web client: XMediusFAX® allows you to view faxes directly in your browser without having to download files.Screenshot of Download the free XMediusFAX® application for Android, iPhone or iPad and send secure faxes from your mobile.Screenshot of Choose your fax recipients (Device contacts, Fax service Phone Book, Favorites).Screenshot of Select your documents from any file management application available on your mobile device.Screenshot of Configure your fax options (priority, resolution, retries).