TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    OpenText XM Fax

    Score10 out of 10
    Small Businesses (1-50 employees)
    XM Fax, now from OpenText (acquired March 2020) is a software-based solution for sending and receiving confidential faxes by email. It allows secure transmission of highly sensitive documents, using standardized T.38 Fax-over-IP and G.711 Fax Pass-Through protocols. The vendor says it is easy to install, and faxes can be sent using a desktop client (SendFAX), email clients (MS outlook), networked MFPs or via Web Services. According to the vendor, one of the main benefits of using XM Fax…N/A

    VirtualPBX

    Score10 out of 10
    N/AVirtualPBX is a VoIP solution that in addition to VoIP offers analog, smartphone, WebRTC, SIP Trunking & native calling options. It can also be used as a virtual contact center or virtual office solution.

    $18

    per month per user

    Pricing
    OpenText XM FaxVirtualPBX
    Editions & Modules
    No answers on this topic
    Flex
    $18
    per month per user
    Pro
    $27
    per month per user
    Ultra
    $36
    per month per user
    Offerings
    Pricing Offerings
    OpenText XM FaxVirtualPBX
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalOptional
    Additional Details—Discount available for annual pricing.
    More Pricing Information
    Features
    OpenText XM FaxVirtualPBX
    Cloud PBX
    Comparison of Cloud PBX features of OpenText XM Fax and VirtualPBX
    Feature
    OpenText XM Fax
    -
    Ratings
    VirtualPBX
    9.4
    3 Ratings
    17% above category average
    Hosted PBX00 Ratings10.03 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings9.53 Ratings
    User templates00 Ratings9.53 Ratings
    Call reports00 Ratings9.03 Ratings
    Directory of employee names00 Ratings9.03 Ratings
    Call Management
    Comparison of Call Management features of OpenText XM Fax and VirtualPBX
    Feature
    OpenText XM Fax
    -
    Ratings
    VirtualPBX
    9.7
    3 Ratings
    16% above category average
    Answering rules00 Ratings9.53 Ratings
    Call recording00 Ratings10.02 Ratings
    Call park00 Ratings9.01 Ratings
    Call screening00 Ratings10.02 Ratings
    Message alerts00 Ratings10.02 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of OpenText XM Fax and VirtualPBX
    Feature
    OpenText XM Fax
    -
    Ratings
    VirtualPBX
    9.8
    1 Ratings
    21% above category average
    Video conferencing00 Ratings10.01 Ratings
    Audio conferencing00 Ratings10.01 Ratings
    Video screen sharing00 Ratings9.01 Ratings
    Instant messaging00 Ratings10.01 Ratings
    Mobile apps
    Comparison of Mobile apps features of OpenText XM Fax and VirtualPBX
    Feature
    OpenText XM Fax
    -
    Ratings
    VirtualPBX
    9.0
    1 Ratings
    13% above category average
    Mobile app for iOS00 Ratings9.01 Ratings
    Mobile app for Android00 Ratings9.01 Ratings
    Best Alternatives
    OpenText XM FaxVirtualPBX
    Small Businesses
    No answers on this topic
    CallFire
    Score9.7 out of 10
    Medium-sized Companies
    No answers on this topic
    Fuze
    Score8.2 out of 10
    Enterprises
    No answers on this topic
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    OpenText XM FaxVirtualPBX
    Likelihood to Recommend
    10.0
    (9 ratings)
    10.0
    (5 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (2 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (2 ratings)
    User Testimonials
    OpenText XM FaxVirtualPBX
    Likelihood to Recommend
    OpenText
    XMedius is well suited for a large business with hundreds of fax numbers. Could you imagine trying to manage 1000 individual fax machines? That would be a nightmare! Instead it's all in one neat place
    Incentivized
    Read full review
    VirtualPBX
    We consider that it is a very complete internet call software that is worth having in all companies that want to increase their sales through customer service agents because, with all its tools, agents improve their workday by day.
    Incentivized
    Read full review
    Pros
    OpenText
    • Contacted sales to set up the creation of enterprise accounts directly through the dashboard.
    • XM Fax Support worked directly with Xerox to correct an issue I had with a device software update. Issues correct within a few days.
    • XM Fax provided onsite sales support for sales and technical training.
    Incentivized
    Read full review
    VirtualPBX
    • Easy to set up your menu and record greetings and Prompts
    • Forwards to our cell phones or landlines -- and voicemail to email
    • Allows outbound calls on the rare occasion we require hiding
    • Simple website for end users - but they almost never need to use it.
    Incentivized
    Read full review
    Cons
    OpenText
    • Error logs include error codes, but sometimes it is hard to understand what it means. Either a shared documentation or detailed error log might help end users better to detect any issue on fax requests.
    Read full review
    VirtualPBX
    • Possibly a better way of covering the one zillion features and functions in classes
    • Possibly a better way of covering the one zillion features and functions in classes
    Incentivized
    Read full review
    Likelihood to Renew
    OpenText
    No answers on this topic
    VirtualPBX
    Once it works and has retain ROI.....keep it going
    Read full review
    Usability
    OpenText
    No answers on this topic
    VirtualPBX
    So much easier than our old PBX or any on-prem PBX I have ever used. We were up and running in an hour. Tweaking the caller menus is so easy.
    Incentivized
    Read full review
    Alternatives Considered
    OpenText
    XMedius does faxing for a quick response from an end user where Egnyte is best suited for secure file transfer.
    Read full review
    VirtualPBX
    Auto attendant and voice conference capabilities are a good value for SOHO users that need to make a positive impression upon their customers.
    Incentivized
    Read full review
    Return on Investment
    OpenText
    • I m not sure on pricing or how XMedius is pricing solutions now
    • Cloud-based / vs On-Prem I think my vote always goes for on Prem
    • ROI (not my field)
    Read full review
    VirtualPBX
    • We have been able to improve greatly with this software, our communications and interactions with customers improved, and agent performance and productivity improved, which translates into higher profits for the company. It is easy to use this program, so it did not take us long to adapt to it and its functions.
    Incentivized
    Read full review
    ScreenShots

    OpenText XM Fax Screenshots

    Screenshot of Track your faxes through an event log tab.Screenshot of Built-in viewer in the web client: XMediusFAX® allows you to view faxes directly in your browser without having to download files.Screenshot of Download the free XMediusFAX® application for Android, iPhone or iPad and send secure faxes from your mobile.Screenshot of Choose your fax recipients (Device contacts, Fax service Phone Book, Favorites).Screenshot of Select your documents from any file management application available on your mobile device.Screenshot of Configure your fax options (priority, resolution, retries).