110 Ratings
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Score 8.5 out of 100
49 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

If you need a hosted rather than cloud based CRM, Siebel is a consideration. It's best suited to organizations with a large customer database. Given the complexity involved you need at least two full time marketing analysts.The email marketing functionality isn't core to the offering and most organizations would be much better served by cloud based email systems. Siebel offers a very comprehensive feature set and is powerful in the hands of a super user. However, given the costs involved in upgrading a hosted solution I would put serious effort into convincing your decision makers to go for a cloud based CRM instead.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
8.7
Oracle Siebel Enterprise Marketing Suite (discontinued)
Customer data management / contact management
Oracle CRM On Demand
9.3
Oracle Siebel Enterprise Marketing Suite (discontinued)
Workflow management
Oracle CRM On Demand
8.9
Oracle Siebel Enterprise Marketing Suite (discontinued)
Territory management
Oracle CRM On Demand
9.3
Oracle Siebel Enterprise Marketing Suite (discontinued)
Opportunity management
Oracle CRM On Demand
9.2
Oracle Siebel Enterprise Marketing Suite (discontinued)
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Contract management
Oracle CRM On Demand
7.8
Oracle Siebel Enterprise Marketing Suite (discontinued)
Quote & order management
Oracle CRM On Demand
8.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Interaction tracking
Oracle CRM On Demand
8.3
Oracle Siebel Enterprise Marketing Suite (discontinued)
Channel / partner relationship management
Oracle CRM On Demand
8.2
Oracle Siebel Enterprise Marketing Suite (discontinued)

Customer Service & Support

Oracle CRM On Demand
8.4
Oracle Siebel Enterprise Marketing Suite (discontinued)
Case management
Oracle CRM On Demand
8.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Call center management
Oracle CRM On Demand
8.7
Oracle Siebel Enterprise Marketing Suite (discontinued)
Help desk management
Oracle CRM On Demand
8.1
Oracle Siebel Enterprise Marketing Suite (discontinued)

Marketing Automation

Oracle CRM On Demand
8.9
Oracle Siebel Enterprise Marketing Suite (discontinued)
Lead management
Oracle CRM On Demand
8.9
Oracle Siebel Enterprise Marketing Suite (discontinued)
Email marketing
Oracle CRM On Demand
8.8
Oracle Siebel Enterprise Marketing Suite (discontinued)

CRM Project Management

Oracle CRM On Demand
8.7
Oracle Siebel Enterprise Marketing Suite (discontinued)
Task management
Oracle CRM On Demand
8.3
Oracle Siebel Enterprise Marketing Suite (discontinued)
Billing and invoicing management
Oracle CRM On Demand
9.6
Oracle Siebel Enterprise Marketing Suite (discontinued)
Reporting
Oracle CRM On Demand
8.2
Oracle Siebel Enterprise Marketing Suite (discontinued)

CRM Reporting & Analytics

Oracle CRM On Demand
8.4
Oracle Siebel Enterprise Marketing Suite (discontinued)
Forecasting
Oracle CRM On Demand
8.7
Oracle Siebel Enterprise Marketing Suite (discontinued)
Pipeline visualization
Oracle CRM On Demand
8.6
Oracle Siebel Enterprise Marketing Suite (discontinued)
Customizable reports
Oracle CRM On Demand
7.9
Oracle Siebel Enterprise Marketing Suite (discontinued)

Customization

Oracle CRM On Demand
8.4
Oracle Siebel Enterprise Marketing Suite (discontinued)
Custom fields
Oracle CRM On Demand
8.9
Oracle Siebel Enterprise Marketing Suite (discontinued)
Custom objects
Oracle CRM On Demand
8.1
Oracle Siebel Enterprise Marketing Suite (discontinued)
Scripting environment
Oracle CRM On Demand
7.9
Oracle Siebel Enterprise Marketing Suite (discontinued)
API for custom integration
Oracle CRM On Demand
8.7
Oracle Siebel Enterprise Marketing Suite (discontinued)

Security

Oracle CRM On Demand
9.4
Oracle Siebel Enterprise Marketing Suite (discontinued)
Single sign-on capability
Oracle CRM On Demand
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Role-based user permissions
Oracle CRM On Demand
9.8
Oracle Siebel Enterprise Marketing Suite (discontinued)

Social CRM

Oracle CRM On Demand
9.8
Oracle Siebel Enterprise Marketing Suite (discontinued)
Social data
Oracle CRM On Demand
9.8
Oracle Siebel Enterprise Marketing Suite (discontinued)
Social engagement
Oracle CRM On Demand
9.9
Oracle Siebel Enterprise Marketing Suite (discontinued)

Integrations with 3rd-party Software

Oracle CRM On Demand
8.6
Oracle Siebel Enterprise Marketing Suite (discontinued)
Marketing automation
Oracle CRM On Demand
8.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Compensation management
Oracle CRM On Demand
8.7
Oracle Siebel Enterprise Marketing Suite (discontinued)

Platform

Oracle CRM On Demand
9.3
Oracle Siebel Enterprise Marketing Suite (discontinued)
Mobile access
Oracle CRM On Demand
9.3
Oracle Siebel Enterprise Marketing Suite (discontinued)

Pros

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

  • Seamless customer communication
  • Easy access to account history and pertinent information
  • Training materials provided and is easily implemented
  • Sales analytics and data
  • Overall sales
Kenyata Garner | TrustRadius Reviewer

Cons

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

  • Siebel EMS tools have a long learning curve and are not very easy to use.
  • Siebel products do not integrate very well with thirds party products/services.
Gaurav Gautam | TrustRadius Reviewer

Likelihood to Renew

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Oracle Siebel Enterprise Marketing Suite (discontinued)

Oracle Siebel Enterprise Marketing Suite (discontinued) 10.0
Based on 1 answer
A very conservative data security policy limits the organization to a hosted solution. At particular issue is the tendency of cloud based CRMs to have data centres based in the US, a major issue for Canadian consumers. Once you have integrated a system of this size and complexity, and have the staff resources to utilize it effectively, it's hard to justify a move to an alternative. Consider Siebel if you are a conservatively run organization with a large database of customers and a big marketing team
Anonymous | TrustRadius Reviewer

Usability

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

I would say honestly they are both really good programs. They would compliment each other quite well if they weren't competition. They both offer great opportunities for success and both have areas which need improvement. Overall, however, they are worth a shot.
Kenyata Garner | TrustRadius Reviewer

Return on Investment

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

  • It has increased the business tactics as we have added more clients who wish to use this technology.
Lokesh Yadav | TrustRadius Reviewer

Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle Siebel Enterprise Marketing Suite (discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CRM On Demand
8.1
Oracle Siebel Enterprise Marketing Suite (discontinued)
8.0

Likelihood to Renew

Oracle CRM On Demand
Oracle Siebel Enterprise Marketing Suite (discontinued)
10.0

Usability

Oracle CRM On Demand
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Implementation Rating

Oracle CRM On Demand
10.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

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