What users are saying about
174 Ratings
110 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100
174 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Likelihood to Recommend

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Pega Platform

Pega is great for corporate web apps when a certain work flow or process can be improved through automation or a more stream lined process. It can handle forms and documents really well, integrates well with many different services (including other Pega apps), can handle very complex work flows and logic to basic things like user permissions and notifications. I would say it is less suited for small business needs. I would also say it is not that great at handling media or very interactive screens such as video (something I have personally never seen done).
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
8.7
Pega Platform
Customer data management / contact management
Oracle CRM On Demand
9.3
Pega Platform
Workflow management
Oracle CRM On Demand
8.9
Pega Platform
Territory management
Oracle CRM On Demand
9.3
Pega Platform
Opportunity management
Oracle CRM On Demand
9.2
Pega Platform
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
9.0
Pega Platform
Contract management
Oracle CRM On Demand
7.8
Pega Platform
Quote & order management
Oracle CRM On Demand
8.5
Pega Platform
Interaction tracking
Oracle CRM On Demand
8.3
Pega Platform
Channel / partner relationship management
Oracle CRM On Demand
8.2
Pega Platform

Customer Service & Support

Oracle CRM On Demand
8.4
Pega Platform
Case management
Oracle CRM On Demand
8.5
Pega Platform
Call center management
Oracle CRM On Demand
8.7
Pega Platform
Help desk management
Oracle CRM On Demand
8.1
Pega Platform

Marketing Automation

Oracle CRM On Demand
8.9
Pega Platform
Lead management
Oracle CRM On Demand
8.9
Pega Platform
Email marketing
Oracle CRM On Demand
8.8
Pega Platform

CRM Project Management

Oracle CRM On Demand
8.7
Pega Platform
Task management
Oracle CRM On Demand
8.3
Pega Platform
Billing and invoicing management
Oracle CRM On Demand
9.6
Pega Platform
Reporting
Oracle CRM On Demand
8.2
Pega Platform

CRM Reporting & Analytics

Oracle CRM On Demand
8.4
Pega Platform
Forecasting
Oracle CRM On Demand
8.7
Pega Platform
Pipeline visualization
Oracle CRM On Demand
8.6
Pega Platform
Customizable reports
Oracle CRM On Demand
7.9
Pega Platform

Customization

Oracle CRM On Demand
8.4
Pega Platform
Custom fields
Oracle CRM On Demand
8.9
Pega Platform
Custom objects
Oracle CRM On Demand
8.1
Pega Platform
Scripting environment
Oracle CRM On Demand
7.9
Pega Platform
API for custom integration
Oracle CRM On Demand
8.7
Pega Platform

Security

Oracle CRM On Demand
9.4
Pega Platform
Single sign-on capability
Oracle CRM On Demand
9.0
Pega Platform
Role-based user permissions
Oracle CRM On Demand
9.8
Pega Platform

Social CRM

Oracle CRM On Demand
9.8
Pega Platform
Social data
Oracle CRM On Demand
9.8
Pega Platform
Social engagement
Oracle CRM On Demand
9.9
Pega Platform

Integrations with 3rd-party Software

Oracle CRM On Demand
8.6
Pega Platform
Marketing automation
Oracle CRM On Demand
8.5
Pega Platform
Compensation management
Oracle CRM On Demand
8.7
Pega Platform

Platform

Oracle CRM On Demand
9.3
Pega Platform
Mobile access
Oracle CRM On Demand
9.3
Pega Platform

Reporting & Analytics

Oracle CRM On Demand
Pega Platform
7.9
Dashboards
Oracle CRM On Demand
Pega Platform
7.8
Standard reports
Oracle CRM On Demand
Pega Platform
8.2
Custom reports
Oracle CRM On Demand
Pega Platform
7.7

Process Engine

Oracle CRM On Demand
Pega Platform
7.9
Process designer
Oracle CRM On Demand
Pega Platform
8.7
Process simulation
Oracle CRM On Demand
Pega Platform
8.4
Business rules engine
Oracle CRM On Demand
Pega Platform
8.4
SOA support
Oracle CRM On Demand
Pega Platform
8.6
Process player
Oracle CRM On Demand
Pega Platform
7.6
Support for modeling languages
Oracle CRM On Demand
Pega Platform
5.4
Form builder
Oracle CRM On Demand
Pega Platform
8.0
Model execution
Oracle CRM On Demand
Pega Platform
8.4

Collaboration

Oracle CRM On Demand
Pega Platform
8.3
Social collaboration tools
Oracle CRM On Demand
Pega Platform
8.3

Content Management Capabilties

Oracle CRM On Demand
Pega Platform
4.4
Content management
Oracle CRM On Demand
Pega Platform
4.4

Pros

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Pega Platform

  • Reusability
  • Pega’s Situational layer cake architecture is capable of organizing application to suit enterprise needs. An enterprise can have a complex organization structure located around the globe. Because of Situational layer cake architecture reusing common policies and procedures is easy while allowing for differences between products, regions, channels and customer segments.Whereas with some application development platforms, separate copies of the application should be created to suite different business context.
  • Faster application delivery
  • With Pega developers can reuse common policies and procedures, replicate functions and industry specific frameworks and utilize pega UI elements to develop applications. IT is easy to deploy.Therefore developers are capable of delivering application earlier compared to some application development platforms. Pega reduces time taken to deliver an outcome.
  • Pega upgrades
  • Pega platform is upddated to adapt and work with latest technologies.
  • Proprietary users support and maintain Pega platform continuously. Pega customer support is always willing to enhance product support.
Anonymous | TrustRadius Reviewer

Cons

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Pega Platform

  • Pega’s Strategic Apps, Cobrowse and OpenSpan offerings appeal to midmarket customers, but Pega is not aggressively promoting Pega 7 and Pega Express as stand-alone iBPMS platforms to the midmarket.
  • Pega doesn't support powerful data or process modeling capabilities as compared to the other tools.
  • Pega doesn't support full extraction, transformation and loading capabilities as offered by other industry-leading tools. Pega support doesn't solve tickets correctly on-time.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Pega Platform

Pega Platform 10.0
Based on 6 answers
Pegasystems has continued to demonstrate a strong partnership with our organization and investment in their product that aligns with our overall vision and need. Pegasystems has engaged us at every level, with the assistance of minor defects to the overall roadmap planning and alignment of our goals
Anonymous | TrustRadius Reviewer

Usability

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Pega Platform

No score
No answers yet
No answers on this topic

Support Rating

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Pega Platform

Pega Platform 7.0
Based on 6 answers
It’s very slow sometimes, but that may be our servers. Also the Knowledge Library needs some work - again, not sure if it’s our setup or what- but I’m unable to search the body of an article for content, so I have to be very intentional with tagging, but it’s not ideal.
Anonymous | TrustRadius Reviewer

Online Training

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Pega Platform

Pega Platform 8.0
Based on 1 answer
The online training is an excellent one, but still it is missing hands on development.
Anonymous | TrustRadius Reviewer

Implementation Rating

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Pega Platform

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Pega Platform

Pega offers a business-friendly toolkit for defining applications. Unlike traditional BPM tools, there is much fewer complications, the technical syntax to handle in modeling processes and hardly any hard-coded programming. A well-trained business user can be trusted to create a business application from the Pegasystems BPM framework if desired. Pega also provides "Case Life cycle Management" - which allows any business user to capture and process the full scope of work in their operations, be it document handling, approvals, decision making, etc. These tasks can all be built into a process flow to automate as much as possible. The usage of design-once, the deploy-anywhere user interface has helped in saving a lot of effort.
Anonymous | TrustRadius Reviewer

Return on Investment

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Pega Platform

  • With our framework, we have been able to build new applications in 10% of the time/cost. Example, we built an application that took 8 months and 1.2 million k in a traditional .net environment and was able to build a similar application in 60 days for about 100k
  • Collaboration with the designer shaves weeks off the requirements gathering
  • Standard reporting is a launchpad that allows the users to accept the system without waiting for MIS reports to follow application build which often would usually delay use for 60 to 90, but not with Pega
Chuck Kelly | TrustRadius Reviewer

Screenshots

Oracle CRM On Demand

Pega Platform

Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pega Platform

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CRM On Demand
8.1
Pega Platform
8.1

Likelihood to Renew

Oracle CRM On Demand
Pega Platform
10.0

Usability

Oracle CRM On Demand
9.0
Pega Platform

Support Rating

Oracle CRM On Demand
Pega Platform
7.0

Online Training

Oracle CRM On Demand
Pega Platform
8.0

Implementation Rating

Oracle CRM On Demand
10.0
Pega Platform

Add comparison