What users are saying about
110 Ratings
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Score 8.5 out of 100
1 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Soffront CRM

This is a basic CRM tool like many of the others. I would imagine that this would be well suited for large enterprises due to its ability to double as a task manager, and smaller soloprenuer operations because it is expansive and can do so many things in one place. Overall if you are in business you should be using a CRM and this one is a good one to use.
Andrew Van Horn | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
8.7
Soffront CRM
7.7
Customer data management / contact management
Oracle CRM On Demand
9.3
Soffront CRM
8.2
Workflow management
Oracle CRM On Demand
8.9
Soffront CRM
7.3
Territory management
Oracle CRM On Demand
9.3
Soffront CRM
7.3
Opportunity management
Oracle CRM On Demand
9.2
Soffront CRM
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
9.0
Soffront CRM
Contract management
Oracle CRM On Demand
7.8
Soffront CRM
Quote & order management
Oracle CRM On Demand
8.5
Soffront CRM
Interaction tracking
Oracle CRM On Demand
8.3
Soffront CRM
Channel / partner relationship management
Oracle CRM On Demand
8.2
Soffront CRM
8.2

Customer Service & Support

Oracle CRM On Demand
8.4
Soffront CRM
7.3
Case management
Oracle CRM On Demand
8.5
Soffront CRM
7.3
Call center management
Oracle CRM On Demand
8.7
Soffront CRM
Help desk management
Oracle CRM On Demand
8.1
Soffront CRM
7.3

Marketing Automation

Oracle CRM On Demand
8.9
Soffront CRM
8.6
Lead management
Oracle CRM On Demand
8.9
Soffront CRM
8.2
Email marketing
Oracle CRM On Demand
8.8
Soffront CRM
9.1

CRM Project Management

Oracle CRM On Demand
8.7
Soffront CRM
7.7
Task management
Oracle CRM On Demand
8.3
Soffront CRM
8.2
Billing and invoicing management
Oracle CRM On Demand
9.6
Soffront CRM
Reporting
Oracle CRM On Demand
8.2
Soffront CRM
7.3

CRM Reporting & Analytics

Oracle CRM On Demand
8.4
Soffront CRM
8.2
Forecasting
Oracle CRM On Demand
8.7
Soffront CRM
7.3
Pipeline visualization
Oracle CRM On Demand
8.6
Soffront CRM
8.2
Customizable reports
Oracle CRM On Demand
7.9
Soffront CRM
9.1

Customization

Oracle CRM On Demand
8.4
Soffront CRM
9.1
Custom fields
Oracle CRM On Demand
8.9
Soffront CRM
9.1
Custom objects
Oracle CRM On Demand
8.1
Soffront CRM
Scripting environment
Oracle CRM On Demand
7.9
Soffront CRM
API for custom integration
Oracle CRM On Demand
8.7
Soffront CRM

Security

Oracle CRM On Demand
9.4
Soffront CRM
7.3
Single sign-on capability
Oracle CRM On Demand
9.0
Soffront CRM
6.4
Role-based user permissions
Oracle CRM On Demand
9.8
Soffront CRM
8.2

Social CRM

Oracle CRM On Demand
9.8
Soffront CRM
5.9
Social data
Oracle CRM On Demand
9.8
Soffront CRM
6.4
Social engagement
Oracle CRM On Demand
9.9
Soffront CRM
5.5

Integrations with 3rd-party Software

Oracle CRM On Demand
8.6
Soffront CRM
Marketing automation
Oracle CRM On Demand
8.5
Soffront CRM
Compensation management
Oracle CRM On Demand
8.7
Soffront CRM

Platform

Oracle CRM On Demand
9.3
Soffront CRM
5.5
Mobile access
Oracle CRM On Demand
9.3
Soffront CRM
5.5

Pros

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Soffront CRM

  • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
  • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
  • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
Andrew Van Horn | TrustRadius Reviewer

Cons

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Soffront CRM

  • I do not like the log-in page. Whenever I go the Soffront site I get a pop-up asking me not to leave. It is a bit pushy when all I want to do is log into my account.
  • The social media integration feature they have is not particularly useful. There are other companies that do a far better job of posting to SM for me.
Andrew Van Horn | TrustRadius Reviewer

Usability

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Soffront CRM

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Soffront CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Soffront CRM

Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched.
Andrew Van Horn | TrustRadius Reviewer

Return on Investment

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Soffront CRM

  • The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature.
  • The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business.
Andrew Van Horn | TrustRadius Reviewer

Screenshots

Oracle CRM On Demand

Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Soffront CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CRM On Demand
8.1
Soffront CRM
7.3

Usability

Oracle CRM On Demand
9.0
Soffront CRM

Implementation Rating

Oracle CRM On Demand
10.0
Soffront CRM

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