Oracle CRM On Demand vs. Soffront CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Oracle CRM On Demand
Score 6.9 out of 10
N/A
The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.N/A
Soffront CRM
Score 7.0 out of 10
Enterprise companies (1,001+ employees)
Soffront offers Soffront CRM Software for Sales, Marketing and Service, which the vendor says is a comprehensive, yet user-friendly platform. All submitted, assigned and resolved cases are tracked within a customizable dashboard. Customer support ticket submissions are automatically routed to the most knowledgeable reps, ensuring the best support. Service Level Agreement (or SLA) Alerts make sure support never falls below committed levels of service. According to the vendor, the product…
$20
per month
Pricing
Oracle CRM On DemandSoffront CRM
Editions & Modules
No answers on this topic
1,000 Emails
$4.00
per month
5,000 Emails
$15.00
per month
10,000 Emails
$25.00
per month
Offerings
Pricing Offerings
Oracle CRM On DemandSoffront CRM
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Oracle CRM On DemandSoffront CRM
Top Pros
Top Cons
Features
Oracle CRM On DemandSoffront CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Oracle CRM On Demand
8.3
25 Ratings
8% above category average
Soffront CRM
7.8
2 Ratings
2% above category average
Customer data management / contact management8.925 Ratings9.02 Ratings
Workflow management8.024 Ratings6.02 Ratings
Territory management8.124 Ratings7.31 Ratings
Opportunity management8.125 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)7.722 Ratings00 Ratings
Contract management8.124 Ratings00 Ratings
Quote & order management8.523 Ratings00 Ratings
Interaction tracking8.524 Ratings00 Ratings
Channel / partner relationship management9.023 Ratings9.02 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Oracle CRM On Demand
8.6
24 Ratings
14% above category average
Soffront CRM
5.0
2 Ratings
40% below category average
Case management8.524 Ratings5.02 Ratings
Call center management8.723 Ratings00 Ratings
Help desk management8.524 Ratings5.02 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Oracle CRM On Demand
8.5
24 Ratings
12% above category average
Soffront CRM
9.5
2 Ratings
23% above category average
Lead management9.124 Ratings10.02 Ratings
Email marketing7.922 Ratings9.02 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Oracle CRM On Demand
8.6
24 Ratings
13% above category average
Soffront CRM
6.1
2 Ratings
22% below category average
Task management8.923 Ratings8.21 Ratings
Billing and invoicing management8.522 Ratings00 Ratings
Reporting8.523 Ratings4.02 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Oracle CRM On Demand
8.2
24 Ratings
7% above category average
Soffront CRM
4.7
2 Ratings
47% below category average
Forecasting8.624 Ratings4.02 Ratings
Pipeline visualization8.224 Ratings6.02 Ratings
Customizable reports7.824 Ratings4.02 Ratings
Customization
Comparison of Customization features of Product A and Product B
Oracle CRM On Demand
7.6
24 Ratings
0% above category average
Soffront CRM
7.0
2 Ratings
8% below category average
Custom fields8.724 Ratings7.02 Ratings
Custom objects6.924 Ratings00 Ratings
Scripting environment7.821 Ratings00 Ratings
API for custom integration7.023 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Oracle CRM On Demand
8.8
25 Ratings
6% above category average
Soffront CRM
7.0
2 Ratings
17% below category average
Single sign-on capability9.122 Ratings6.02 Ratings
Role-based user permissions8.525 Ratings8.02 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Oracle CRM On Demand
8.5
18 Ratings
16% above category average
Soffront CRM
6.0
2 Ratings
19% below category average
Social data8.618 Ratings7.02 Ratings
Social engagement8.518 Ratings5.02 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Oracle CRM On Demand
7.6
22 Ratings
6% above category average
Soffront CRM
-
Ratings
Marketing automation7.822 Ratings00 Ratings
Compensation management7.420 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Oracle CRM On Demand
10.0
18 Ratings
29% above category average
Soffront CRM
7.0
2 Ratings
7% below category average
Mobile access10.018 Ratings7.02 Ratings
Best Alternatives
Oracle CRM On DemandSoffront CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Oracle CRM On DemandSoffront CRM
Likelihood to Recommend
8.9
(26 ratings)
7.0
(2 ratings)
Usability
9.0
(1 ratings)
8.0
(1 ratings)
Support Rating
-
(0 ratings)
7.0
(1 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Oracle CRM On DemandSoffront CRM
Likelihood to Recommend
Oracle
Oracle CRM is reliable and it fits well in a scenario where a company aims to grow their customer base and improve their relationship with their clients and ensure that all customer services are offered in an efficient manner. Oracle CRM is accessible from any device and this ensures easy usage of the platform and assure all staff to execute their various business processes.
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Soffront
Lead generation and follow-up with sales are well suited. Social media integration and reporting/dashboards for insights can be improved.
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Pros
Oracle
  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
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Soffront
  • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
  • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
  • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
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Cons
Oracle
  • The ability to schedule and push out reports is missing from this system. If we want to mass deliver a report on a schedule, we must run it, export it and email it out to the group, or purchase a 3rd party system.
  • The ability to trigger workflow events on a schedule is missing this system. Currently, there has to be a trigger initiated by a user and we have situations where we'd like to be able to schedule a work flow routine to go out and check from specific situations and then trigger an action. We'd also like to be able to trigger workflow actions on one object based on something in another object and this capability is very limited.
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Soffront
  • Reporting
  • Loyalty features
  • Social media integration
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Usability
Oracle
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
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Soffront
Intuitive UI. Responsive. Features can be accessed very easily. Not a lot of big white spaces between fields and buttons. Straightforward.
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Support Rating
Oracle
No answers on this topic
Soffront
Reaction times and relationship with vendor is very good. Good answers and solutions to problems/issues logged.
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Implementation Rating
Oracle
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
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Soffront
No answers on this topic
Alternatives Considered
Oracle
MS Dynamics was easy to integrate to MS Power BI. This BI and reporting aspect is a clear strong point for Microsoft. MS solutions seem easier to integrate and learn, but this depends on the IT landscape and the complexity of integrations in a respective company.
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Soffront
Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched.
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Return on Investment
Oracle
  • This software can display in real-time when an order is submitted, received, fulfilled, and shipped out. We are able to know within the week of what new orders came in and how effective we are being from targeting specific regions of the nation.
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Soffront
  • The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature.
  • The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business.
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ScreenShots

Soffront CRM Screenshots

Screenshot of Customer Service Dashboard