What users are saying about
6 Ratings
110 Ratings
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Score 8.5 out of 100
6 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

vCita

It is really good for taking online bookings including the scheduling of repeat appointments. The ability to store documents for particular clients is useful however I feel that the client should have a more secure method of access if you were to put sensitive information on their profile. At the moment the client only needs their email address to get into their profile which is good to allow them to review a history of interaction.With continued improvements and new features added the platform is growing into a CRM tool however I feel it is still not complete and can be used for this purpose but with limitations.
David Cook | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
8.7
vCita
7.3
Customer data management / contact management
Oracle CRM On Demand
9.3
vCita
7.3
Workflow management
Oracle CRM On Demand
8.9
vCita
7.3
Territory management
Oracle CRM On Demand
9.3
vCita
Opportunity management
Oracle CRM On Demand
9.2
vCita
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
9.0
vCita
Contract management
Oracle CRM On Demand
7.8
vCita
Quote & order management
Oracle CRM On Demand
8.5
vCita
Interaction tracking
Oracle CRM On Demand
8.3
vCita
Channel / partner relationship management
Oracle CRM On Demand
8.2
vCita

Customer Service & Support

Oracle CRM On Demand
8.4
vCita
Case management
Oracle CRM On Demand
8.5
vCita
Call center management
Oracle CRM On Demand
8.7
vCita
Help desk management
Oracle CRM On Demand
8.1
vCita

Marketing Automation

Oracle CRM On Demand
8.9
vCita
8.0
Lead management
Oracle CRM On Demand
8.9
vCita
Email marketing
Oracle CRM On Demand
8.8
vCita
8.0

CRM Project Management

Oracle CRM On Demand
8.7
vCita
7.6
Task management
Oracle CRM On Demand
8.3
vCita
Billing and invoicing management
Oracle CRM On Demand
9.6
vCita
7.2
Reporting
Oracle CRM On Demand
8.2
vCita
8.0

CRM Reporting & Analytics

Oracle CRM On Demand
8.4
vCita
Forecasting
Oracle CRM On Demand
8.7
vCita
Pipeline visualization
Oracle CRM On Demand
8.6
vCita
Customizable reports
Oracle CRM On Demand
7.9
vCita

Customization

Oracle CRM On Demand
8.4
vCita
3.9
Custom fields
Oracle CRM On Demand
8.9
vCita
6.8
Custom objects
Oracle CRM On Demand
8.1
vCita
Scripting environment
Oracle CRM On Demand
7.9
vCita
API for custom integration
Oracle CRM On Demand
8.7
vCita
1.0

Security

Oracle CRM On Demand
9.4
vCita
9.5
Single sign-on capability
Oracle CRM On Demand
8.9
vCita
Role-based user permissions
Oracle CRM On Demand
9.8
vCita
9.5

Social CRM

Oracle CRM On Demand
9.8
vCita
Social data
Oracle CRM On Demand
9.8
vCita
Social engagement
Oracle CRM On Demand
9.9
vCita

Integrations with 3rd-party Software

Oracle CRM On Demand
8.6
vCita
Marketing automation
Oracle CRM On Demand
8.5
vCita
Compensation management
Oracle CRM On Demand
8.7
vCita

Platform

Oracle CRM On Demand
9.3
vCita
7.4
Mobile access
Oracle CRM On Demand
9.3
vCita
7.4

Pros

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

vCita

  • Very easy implementation of a contact/scheduling widget.
  • Allows for scheduling of appointments with clients. The setup is easy and the allotted times can be changed as needed. Easy for the client to use as well.
  • Managing communication between individual clients is easy as well.
Josh Randall | TrustRadius Reviewer

Cons

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

vCita

  • Syncing with our google calendars has some flaws or is just not clear
  • Messages show unread when they have been read
Denise Deem | TrustRadius Reviewer

Usability

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

vCita

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

vCita

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

vCita

I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.
Christopher Cater | TrustRadius Reviewer

Return on Investment

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

vCita

  • In the overall, by automating the appointment booking process, vCita saved hours of my time from having to book appointments myself.
  • It's user-friendly so it makes a positive impression on my clients.
MaryLee Trettenero | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

vCita

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CRM On Demand
8.1
vCita
8.2

Usability

Oracle CRM On Demand
9.0
vCita

Implementation Rating

Oracle CRM On Demand
10.0
vCita

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