What users are saying about
13 Ratings
110 Ratings
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Score 8.5 out of 100
13 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Veeva CRM

Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
8.7
Veeva CRM
7.6
Customer data management / contact management
Oracle CRM On Demand
9.3
Veeva CRM
8.0
Workflow management
Oracle CRM On Demand
8.9
Veeva CRM
8.1
Territory management
Oracle CRM On Demand
9.3
Veeva CRM
7.0
Opportunity management
Oracle CRM On Demand
9.2
Veeva CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
9.0
Veeva CRM
7.6
Contract management
Oracle CRM On Demand
7.8
Veeva CRM
7.1
Quote & order management
Oracle CRM On Demand
8.5
Veeva CRM
6.1
Interaction tracking
Oracle CRM On Demand
8.3
Veeva CRM
8.3
Channel / partner relationship management
Oracle CRM On Demand
8.2
Veeva CRM
8.0

Customer Service & Support

Oracle CRM On Demand
8.4
Veeva CRM
8.0
Case management
Oracle CRM On Demand
8.5
Veeva CRM
8.0
Call center management
Oracle CRM On Demand
8.7
Veeva CRM
8.0
Help desk management
Oracle CRM On Demand
8.1
Veeva CRM
8.0

Marketing Automation

Oracle CRM On Demand
8.9
Veeva CRM
7.1
Lead management
Oracle CRM On Demand
8.9
Veeva CRM
7.0
Email marketing
Oracle CRM On Demand
8.8
Veeva CRM
7.1

CRM Project Management

Oracle CRM On Demand
8.7
Veeva CRM
7.5
Task management
Oracle CRM On Demand
8.3
Veeva CRM
8.0
Billing and invoicing management
Oracle CRM On Demand
9.6
Veeva CRM
7.6
Reporting
Oracle CRM On Demand
8.2
Veeva CRM
6.9

CRM Reporting & Analytics

Oracle CRM On Demand
8.4
Veeva CRM
6.4
Forecasting
Oracle CRM On Demand
8.7
Veeva CRM
6.1
Pipeline visualization
Oracle CRM On Demand
8.6
Veeva CRM
7.7
Customizable reports
Oracle CRM On Demand
7.9
Veeva CRM
5.4

Customization

Oracle CRM On Demand
8.4
Veeva CRM
7.4
Custom fields
Oracle CRM On Demand
8.9
Veeva CRM
7.2
Custom objects
Oracle CRM On Demand
8.1
Veeva CRM
7.2
Scripting environment
Oracle CRM On Demand
7.9
Veeva CRM
7.3
API for custom integration
Oracle CRM On Demand
8.7
Veeva CRM
7.9

Security

Oracle CRM On Demand
9.4
Veeva CRM
9.0
Single sign-on capability
Oracle CRM On Demand
9.0
Veeva CRM
9.0
Role-based user permissions
Oracle CRM On Demand
9.8
Veeva CRM
9.0

Social CRM

Oracle CRM On Demand
9.8
Veeva CRM
8.5
Social data
Oracle CRM On Demand
9.8
Veeva CRM
8.0
Social engagement
Oracle CRM On Demand
9.9
Veeva CRM
9.0

Integrations with 3rd-party Software

Oracle CRM On Demand
8.6
Veeva CRM
9.0
Marketing automation
Oracle CRM On Demand
8.5
Veeva CRM
9.0
Compensation management
Oracle CRM On Demand
8.7
Veeva CRM

Platform

Oracle CRM On Demand
9.3
Veeva CRM
9.2
Mobile access
Oracle CRM On Demand
9.3
Veeva CRM
9.2

Pros

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Veeva CRM

  • Easily accessible with any devices such as ipads, iphones and desktop
  • Data mining - system provides insightful information to users which are targeted for each customer
  • Increases productivity of field staffs
Anonymous | TrustRadius Reviewer

Cons

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Veeva CRM

  • Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
  • Standardization of permissions and customization across teams
  • Pricing
Anonymous | TrustRadius Reviewer

Usability

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Veeva CRM

As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).
Anonymous | TrustRadius Reviewer

Return on Investment

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Veeva CRM

  • The system has allowed our field staff to be more efficient
  • Target marketing based on the data analytics
Anonymous | TrustRadius Reviewer

Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Veeva CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Oracle CRM On Demand
8.1
Veeva CRM
8.1

Usability

Oracle CRM On Demand
9.0
Veeva CRM

Implementation Rating

Oracle CRM On Demand
10.0
Veeva CRM

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