Oracle CRM On Demand vs. Veeva CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Oracle CRM On Demand
Score 6.2 out of 10
N/A
The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.N/A
Veeva CRM
Score 7.8 out of 10
N/A
Veeva CRM is a customer relationship management (CRM) solution with features such as collaboration, sales utilization and alignment, and customer engagement.N/A
Pricing
Oracle CRM On DemandVeeva CRM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Oracle CRM On DemandVeeva CRM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Oracle CRM On DemandVeeva CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Oracle CRM On Demand
8.3
25 Ratings
6% above category average
Veeva CRM
7.6
3 Ratings
2% below category average
Customer data management / contact management8.925 Ratings8.03 Ratings
Workflow management8.024 Ratings8.13 Ratings
Territory management8.124 Ratings7.13 Ratings
Opportunity management8.125 Ratings8.02 Ratings
Integration with email client (e.g., Outlook or Gmail)7.722 Ratings7.62 Ratings
Contract management8.124 Ratings7.12 Ratings
Quote & order management8.523 Ratings6.12 Ratings
Interaction tracking8.524 Ratings8.33 Ratings
Channel / partner relationship management9.023 Ratings8.02 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Oracle CRM On Demand
8.5
24 Ratings
11% above category average
Veeva CRM
8.0
2 Ratings
5% above category average
Case management8.524 Ratings8.02 Ratings
Call center management8.723 Ratings8.01 Ratings
Help desk management8.524 Ratings8.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Oracle CRM On Demand
8.5
24 Ratings
10% above category average
Veeva CRM
7.1
2 Ratings
8% below category average
Lead management9.124 Ratings7.02 Ratings
Email marketing7.922 Ratings7.12 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Oracle CRM On Demand
8.6
24 Ratings
12% above category average
Veeva CRM
7.5
2 Ratings
2% below category average
Task management8.923 Ratings8.02 Ratings
Billing and invoicing management8.422 Ratings7.62 Ratings
Reporting8.523 Ratings6.92 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Oracle CRM On Demand
8.2
24 Ratings
8% above category average
Veeva CRM
6.4
3 Ratings
17% below category average
Forecasting8.624 Ratings6.12 Ratings
Pipeline visualization8.224 Ratings7.72 Ratings
Customizable reports7.824 Ratings5.53 Ratings
Customization
Comparison of Customization features of Product A and Product B
Oracle CRM On Demand
7.6
24 Ratings
1% below category average
Veeva CRM
7.4
3 Ratings
4% below category average
Custom fields8.724 Ratings7.23 Ratings
Custom objects6.924 Ratings7.23 Ratings
Scripting environment7.821 Ratings7.32 Ratings
API for custom integration7.023 Ratings7.93 Ratings
Security
Comparison of Security features of Product A and Product B
Oracle CRM On Demand
8.8
25 Ratings
5% above category average
Veeva CRM
9.0
3 Ratings
7% above category average
Single sign-on capability9.122 Ratings9.03 Ratings
Role-based user permissions8.525 Ratings9.03 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Oracle CRM On Demand
8.5
18 Ratings
14% above category average
Veeva CRM
8.5
1 Ratings
14% above category average
Social data8.618 Ratings8.01 Ratings
Social engagement8.518 Ratings9.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Oracle CRM On Demand
7.6
22 Ratings
4% above category average
Veeva CRM
9.0
1 Ratings
20% above category average
Marketing automation7.822 Ratings9.01 Ratings
Compensation management7.420 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Oracle CRM On Demand
10.0
18 Ratings
29% above category average
Veeva CRM
9.2
3 Ratings
21% above category average
Mobile access10.018 Ratings9.23 Ratings
Best Alternatives
Oracle CRM On DemandVeeva CRM
Small Businesses
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Score 9.7 out of 10
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vCita
Score 9.7 out of 10
Medium-sized Companies
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
SAP Business ByDesign
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Score 7.7 out of 10
Enterprises
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
SAP Business ByDesign
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Score 7.7 out of 10
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User Ratings
Oracle CRM On DemandVeeva CRM
Likelihood to Recommend
8.9
(26 ratings)
8.1
(3 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Implementation Rating
10.0
(2 ratings)
-
(0 ratings)
User Testimonials
Oracle CRM On DemandVeeva CRM
Likelihood to Recommend
Oracle
Oracle CRM is reliable and it fits well in a scenario where a company aims to grow their customer base and improve their relationship with their clients and ensure that all customer services are offered in an efficient manner. Oracle CRM is accessible from any device and this ensures easy usage of the platform and assure all staff to execute their various business processes.
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Veeva Systems
Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
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Pros
Oracle
  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
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Veeva Systems
  • Easily accessible with any devices such as ipads, iphones and desktop
  • Data mining - system provides insightful information to users which are targeted for each customer
  • Increases productivity of field staffs
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Cons
Oracle
  • The ability to schedule and push out reports is missing from this system. If we want to mass deliver a report on a schedule, we must run it, export it and email it out to the group, or purchase a 3rd party system.
  • The ability to trigger workflow events on a schedule is missing this system. Currently, there has to be a trigger initiated by a user and we have situations where we'd like to be able to schedule a work flow routine to go out and check from specific situations and then trigger an action. We'd also like to be able to trigger workflow actions on one object based on something in another object and this capability is very limited.
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Veeva Systems
  • Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
  • Standardization of permissions and customization across teams
  • Pricing
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Usability
Oracle
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
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Veeva Systems
No answers on this topic
Implementation Rating
Oracle
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
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Veeva Systems
No answers on this topic
Alternatives Considered
Oracle
MS Dynamics was easy to integrate to MS Power BI. This BI and reporting aspect is a clear strong point for Microsoft. MS solutions seem easier to integrate and learn, but this depends on the IT landscape and the complexity of integrations in a respective company.
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Veeva Systems
As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).
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Return on Investment
Oracle
  • This software can display in real-time when an order is submitted, received, fulfilled, and shipped out. We are able to know within the week of what new orders came in and how effective we are being from targeting specific regions of the nation.
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Veeva Systems
  • The system has allowed our field staff to be more efficient
  • Target marketing based on the data analytics
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ScreenShots