2 Ratings
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Score 7.7 out of 100
6 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

Oracle Digital Assistant

Well suited:
  • Building a bot that needs continuous improvement.
  • Conversion of FAQs into a suitable conversation bot.
  • Building bots which need integration with third-party ERP applications or any other systems.
  • Can integrate well with any third-party systems.
  • Integration happens through API.
Less appropriate:
  • I do not see an area where ODA can be inappropriate for building bots.
supriya prabhakara | TrustRadius Reviewer

Smith.ai Live Website Chat

Smith.ai has consistently delivered over 50 new client leads from the website and has nearly twice the return on investment as our business advertising. Since installing the service we have seen more FAQ type questions answered here than on the phone helping keep the front office focused on tasks and helping clients instead of answer the phone. The chat function is particularly beneficial for evening and weekend client and prospect inquiries.If all you are seeking is a simple chat interface that isn't connected to your appointments or payment system there are cheaper solutions.
Neal Cornett | TrustRadius Reviewer

Pros

Oracle Digital Assistant

  • All new technology is upgraded automatically.
  • Has a set of pre-built skills.
supriya prabhakara | TrustRadius Reviewer

Smith.ai Live Website Chat

  • Pre-screening/qualifying potential new clients - Saves us hundreds of hours in lead qualification.
  • Integrating with our other software (Clio Manage, Calendly, website with their chatbot).
  • Super responsive customer support that fixes things the first time.
Anonymous | TrustRadius Reviewer

Cons

Oracle Digital Assistant

  • Conversation builder.
  • User-authentication.
  • Analytics for the conversation.
supriya prabhakara | TrustRadius Reviewer

Smith.ai Live Website Chat

  • Really nothing has been bad. The only thing that is a little challenging is dashboard which splits chat and phone reception services, which can be confusing. But still very workable.
Anonymous | TrustRadius Reviewer

Usability

Oracle Digital Assistant

No score
No answers yet
No answers on this topic

Smith.ai Live Website Chat

Smith.ai Live Website Chat 9.1
Based on 1 answer
The Smith.ai interface is frictionless and their how-to guides will help you make great chat question/answer decisions
Neal Cornett | TrustRadius Reviewer

Support Rating

Oracle Digital Assistant

No score
No answers yet
No answers on this topic

Smith.ai Live Website Chat

Smith.ai Live Website Chat 9.3
Based on 6 answers
Smith.ai pays for itself if we can help one site visitor move down our lead funnel to being a client. We have averaged over 50+ new leads each month since implementing the chat and with a close rate for becoming new clients that is double what our advertising PPC new client closing rate has been.
Neal Cornett | TrustRadius Reviewer

Alternatives Considered

Oracle Digital Assistant

I selected Oracle Digital Assistant against all other digital assistant platforms as this platform works like a charm with any Oracle application. It integrates well with Oracle Integration Cloud. The new beta version has an inbuilt conversation builder which can be used to build conversation without the YAML code.
supriya prabhakara | TrustRadius Reviewer

Smith.ai Live Website Chat

I have not used other chat services. I use Smith.ai Receptionists and that service from Smith.ai has been flawless, so I went with them for chat as well.
Olivia Sheppard | TrustRadius Reviewer

Return on Investment

Oracle Digital Assistant

  • Brought down manual efforts.
  • Cost is brought down with the use of bots, significantly reducing the manual time.
  • Time used in finding answers throughout the pages of PDFs is brought down.
supriya prabhakara | TrustRadius Reviewer

Smith.ai Live Website Chat

  • Positive - Smith.ai has easily saved me $25k+ in receptionist costs. They probably helped me land another $50k in new business I would otherwise not have brought in the door because they immediately grabbed the client on our website so they didn't get away or have to wait 2 days for a call back. Great ROI (100 to 1 ROI is probably not an exaggeration for my law firm).
Anonymous | TrustRadius Reviewer

Screenshots

Oracle Digital Assistant

Pricing Details

Oracle Digital Assistant

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle Digital Assistant Editions & Modules

Additional Pricing Details

Smith.ai Live Website Chat

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Smith.ai Live Website Chat Editions & Modules

Edition
Starter$140 + $71
Basic$300 + $62
Pro$600 + $53
CustomLet us know what you need
  1. per chat after 20
  2. per chat after 50
  3. per chat after 120
Additional Pricing Details
All Live Chat packages include: - Emailed chat transcripts - Custom branding - Mobile-optimized chat widget - Unlimited Smart Q&A - Unlimited Playbook: Program questions determined by previous answers to improve lead intake - Real-time Spanish-to-English translation - SMS/Text Answering - One-time chat custom programming (hours vary by package) - Web installation and set-up - Phone and e-mail support Additional features available: - Integration with CRM software (including Salesforce and Clio), Zapier, Slack and others: https://smith.ai/integrations - Appointment booking - Additional custom programming support

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