Oracle Service vs. SAP Field Service Management
Oracle Service vs. SAP Field Service Management
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Oracle Service | N/A | Oracle Service is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion. | N/A | |
 SAP Field Service Management | N/A | Based on Coresystems' field service management software acquired by SAP in 2018, SAP Field Service Management provides a cloud-based / SaaS digital field service management solution that supports front- and back-office processes, and enables team collaboration while keeping customers informed. It supports real-time scheduling, dispatch, and job tracking and workers in real time, assisted by AI and presented as a Gantt chart or in map view. | N/A |
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Oracle Service | SAP Field Service Management |
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Oracle Service | SAP Field Service Management | |
|---|---|---|
| Small Businesses |  Agiloft Service Desk (discontinued) Score 9.0 out of 10 |  Method:CRM Score 9.4 out of 10 |
| Medium-sized Companies | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |  Jotform Score 8.4 out of 10 |
| Enterprises |  SysAid Score 8.9 out of 10 | Oracle Service Score 8.1 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Oracle Service | SAP Field Service Management | |
|---|---|---|
| Likelihood to Recommend | 8.8 (89 ratings) | 8.2 (2 ratings) |
| Likelihood to Renew | 10.0 (9 ratings) | - (0 ratings) |
| Usability | 6.0 (5 ratings) | 8.6 (2 ratings) |
| Availability | 10.0 (1 ratings) | - (0 ratings) |
| Performance | 9.0 (1 ratings) | - (0 ratings) |
| Support Rating | 8.7 (6 ratings) | - (0 ratings) |
| In-Person Training | 9.0 (1 ratings) | - (0 ratings) |
| Implementation Rating | 9.0 (4 ratings) | - (0 ratings) |
| Configurability | 9.0 (1 ratings) | - (0 ratings) |
| Ease of integration | 5.0 (11 ratings) | - (0 ratings) |
| Product Scalability | 10.0 (1 ratings) | - (0 ratings) |
| Oracle Service | SAP Field Service Management | |
|---|---|---|
| ScreenShots | Oracle Service Screenshots      |