Oracle Utilities Customer Care and Billing vs. Stripe Billing

Oracle Customer Care and Billing is well suited for smaller to mid size companies. I don't believe that it is structured in a way, currently, that is easy to use for larger utilities. For smaller to mid size utilities, with less data and customers, Oracle Customer Care and Billing will perform quicker and appear less cluttered. The utility I work at serves 600k+ customers.

Incentivized

If you have a small to medium sized business Stripe is most likely the perfect solution for you. It will automate almost all of your billing, freeing up your time to be used elsewhere. If you have a large business I would recommend getting in touch with the Stripe customer support team first to ensure it will be a good fit for you.

Incentivized

• It is highly configurable.
• It is highly extendable and customizable.
• Its base batch programs allow you to perform most billing functions with no intervention.

Incentivized

• Stripe attempts to bill clients multiple times, so if the initial attempt to collect payment fails, they keep trying. Often payment is collected on the 2nd or 3rd try. This ability to re-try billing attempts with the same user on a monthly basis increases the overall amount we collect in payments.
• It is easy to search for customers using Stripe- type in the first few letters of the subscriber's name and they immediately appear. It's a simple feature, but very useful when fielding customer service calls.
• Stripe does make it easy to create new coupon codes or issue partial or total refunds.

• As much as I believe CCB is a user-friendly interface, I also believe it has room to be even simpler and easier to use and navigate.

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• Dashboard gives too much info for dept. use, may vary for others.
• Be able to export multiple invoices as a PDF at once.
• Getting to the invoices can be tricky if you have to click on multiple links.

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We spent a lot of time reviewing the Oracle products and we have invested a lot of time, money and resources into utilizing it. It is a good product and we are happy with how effective it has been for us. Good Choice!

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Good support. It's knowledgeable and best used for consulting.

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I have had no problems with Stripe support, they are prompt and it does not crash like other platforms or software. They are also great about notifying if maintenance is needed. Since the interface is so easy to use, I haven’t had to contact support that much, versus other platforms, it can be hard to be aware of certain features.

Incentivized

Previously, my company was on an aging mainframe system. The cost and effort to move to Oracle Customer Care and Billing, as well as integrate with the Oracle Utility MDM and MWM modules, was done out of necessity but also larger external acceptance and innovation. By this, I mean that Oracle's product line was growing quicker with newer features than the competitor we weighed (SAP).

Incentivized

Our previous product was Cloudnet360, which provides an integrated shopping cart and CRM. With Cloudnet, our customers had to leave our site and go to an outside checkout page in order to purchase. In addition, Stripe provides a robust API which allows us to automate more of the work of maintaining a subscription service.

Incentivized

• I'm not aware of any negative impacts implementing the application had from a financial perspective

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• By managing our e-commerce, Stripe makes it easy to have a subscription business, so it automates the whole thing.
• ROI would be much higher with better analytics -- having to create reports and segment customers manually is a pain and definitely eats into the ROI of the product
• I would also like to see more AI applied to the reporting and data for better insights

Incentivized