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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Oracle VirtualBox

    Score8.2 out of 10
    N/AOracle VirtualBox is an open source, cross-platform, virtualization software, enables developers to deliver code faster by running multiple operating systems on a single device.

    $0

    per month

    Zoho Assist

    Score8.4 out of 10
    N/AZoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

    $12

    per technician/per month

    Pricing
    Oracle VirtualBoxZoho Assist
    Editions & Modules
    No answers on this topic
    Remote Support - Standard
    $12
    per technician/per month
    Unattended Access - Standard
    $12
    25 unattended computers/per month
    Remote Support - Professional
    $18
    per technician/per month
    Unattended Access - Professional
    $18
    25 unattended computers/per month
    Remote Support - Enterprise
    $28
    per technician/per month
    Offerings
    Pricing Offerings
    Oracle VirtualBoxZoho Assist
    Free Trial
    NoYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    Oracle VirtualBoxZoho Assist
    Considered Both Products
    Oracle
    No answer on this topic
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    95%
    Would buy again
    18 Answers
    90%
    Would buy again
    19 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    19 Answers
    95%
    Delivers good value for the price
    20 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    19 Answers
    95%
    Happy with the feature set
    20 Answers
    Lived up to sales and marketing promises
    85%
    Lived up to sales and marketing promises
    11 Answers
    88%
    Lived up to sales and marketing promises
    15 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    17 Answers
    95%
    Implementation went as expected
    19 Answers
    Features
    Oracle VirtualBoxZoho Assist
    Server Virtualization
    Comparison of Server Virtualization features of Oracle VirtualBox and Zoho Assist
    Feature
    Oracle VirtualBox
    8.2
    50 Ratings
    2% above category average
    Zoho Assist
    -
    Ratings
    Virtual machine automated provisioning8.036 Ratings00 Ratings
    Management console8.846 Ratings00 Ratings
    Live virtual machine backup8.236 Ratings00 Ratings
    Live virtual machine migration7.033 Ratings00 Ratings
    Hypervisor-level security9.029 Ratings00 Ratings
    Remote Administration
    Comparison of Remote Administration features of Oracle VirtualBox and Zoho Assist
    Feature
    Oracle VirtualBox
    -
    Ratings
    Zoho Assist
    8.0
    24 Ratings
    1% above category average
    Screen sharing00 Ratings8.822 Ratings
    File transfer00 Ratings8.123 Ratings
    Instant message00 Ratings8.322 Ratings
    Secure remote access with Smart Card authentication00 Ratings10.02 Ratings
    Access to sleeping/powered-off computers00 Ratings7.620 Ratings
    Over-the-Internet remote session00 Ratings8.823 Ratings
    Initiate remote control from mobile00 Ratings7.414 Ratings
    Remote management of servers & workstations00 Ratings9.019 Ratings
    Remote Active Directory® management00 Ratings4.43 Ratings
    Centralized management dashboard00 Ratings8.418 Ratings
    Session record00 Ratings8.515 Ratings
    Annotations00 Ratings7.613 Ratings
    Monitoring and Alerts00 Ratings7.14 Ratings
    Multi-platform remote control00 Ratings8.616 Ratings
    Best Alternatives
    Oracle VirtualBoxZoho Assist
    Small Businesses
    Proxmox VE
    Score9.2 out of 10
    N-able Take Control
    Score7.2 out of 10
    Medium-sized Companies
    VMware vSOM (discontinued)
    Score10 out of 10
    Remote Desktop Manager
    Score9.6 out of 10
    Enterprises
    IBM PowerVM
    Score9.6 out of 10
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Oracle VirtualBoxZoho Assist
    Likelihood to Recommend
    7.5
    (53 ratings)
    8.7
    (24 ratings)
    Likelihood to Renew
    10.0
    (4 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (7 ratings)
    8.7
    (14 ratings)
    Availability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (2 ratings)
    9.0
    (6 ratings)
    Implementation Rating
    10.0
    (2 ratings)
    9.0
    (1 ratings)
    Configurability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Oracle VirtualBoxZoho Assist
    Likelihood to Recommend
    Oracle
    It is best suited when you want to have different operating systems on your laptop or desktop. You can easily switch between operating systems without the need to uninstall one. In another scenario, if you expect some application to damage your device, it would be best to run the application on the VM such that the damage can only be done to the virtual machine. It is less appropriate when time synchronization is very important. At times the VMs run their own times differently from the host time and this may cause some losses if what you doing is critical. Another important thing to take note of is the licensing of the application you want to run your VM. Some licenses do not allow the applications to be run on virtual servers so it is not appropriate to use the VM at this time.
    Incentivized
    Read full review
    Zoho
    If you have many remote users in challenging-to-access locations and they use multiple platforms (Windows, Mac, Linux), Zoho Assist is the solution. If you have a limited budget, you'll like Zoho Assist pricing. If you have a large team of IT technicians, you'll appreciate Zoho Assist's concurrent usage licensing.
    Incentivized
    Read full review
    Pros
    Oracle
    • It is simple to install - there is no advanced knowledge required to begin building virtual computers
    • It is easy to use - adding new virtual machines is simple with wizard-based deployment
    • It enables easy portability - moving virtual machines from one host to another is straight-forward and simple
    • It is free
    Incentivized
    Read full review
    Zoho
    • One user's computer screen is black, no task bar and start button, after system crush, Unattended Access help me remote control it and use tools under quick Launch to change system settings and created new account for the user, so she can work few hours later.
    • One user computer need help vpn setup but it is not on Unattended Access list, so I create a temporarily Remote Support session, send the link to him by WhatsApp, after he download and install agent, I can connect and remote control it.
    • Sometimes user computer has randomly happening issue, I will connect it by Zoho Assist, record the remote screen, then will catch the issue and know it's triggered
    • sometimes I use video chat as a meeting tool with users
    • The file transfer by web client is useful for me, most of time is to upload files into user computer when it is not able to access our network drive
    Incentivized
    Read full review
    Cons
    Oracle
    • I have had issues in the past when it has come to resizing VM disk storage. The issue is entirely detailed here: https://www.virtualbox.org/ticket/9103 -- the problem was caused because of having existing snapshots (which error message output was not detailing). I haven't had to deal with the issue due to my dynamic disk sizes not being small from the start anymore (this is mostly an issue for my Windows VMs where the base disk may need significant size for the OS). It looks like, for a resize, that a merge of all snapshots has to occur first -- one user on that list details a workaround to maintain snapshots by cloning the VM. (Note: 5.2 was just released a few weeks ago, and looks like it should prevent the problem happening in the future by properly informing users that it isn't possible with snapshots).
    • Certain scenarios, like resizing disks, required dropping into a terminal as there were no options to previously do so via the GUI. According to some recent posts, I've seen that v5.2 has added disk management stuff like that to the GUI (or will be adding it). I'm comfortable with dropping into the terminal, but in a teaching scenario or when evaluating the learnability of the tools, it complicates things.
    Incentivized
    Read full review
    Zoho
    • Instructions to the tech and the person receiving support could be more clear.
    • Providing mobile support is still a bit clunky. Interacting with the user's device on the other end is not totally functional.
    • It would be nice to have a PC app to use instead of accessing via the browser.
    Incentivized
    Read full review
    Likelihood to Renew
    Oracle
    I give this rating because virtual box is inexpensive but there is another product such as vm ware that can also be used
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Usability
    Oracle
    I love using the Graphical User Interface. The VirtualBox Manager is very easy to understand and use. You can quickly create, configure and manage all your virtual machines in one window. It makes operating virtual machines easy and simple. When using VBoxManage it gives the user comprehensive control over VirtualBox so that you can use automation and scripting at the command-line interface
    Incentivized
    Read full review
    Zoho
    Zoho Assist has proven to be a highly effective and reliable tool that I use on a daily basis. While the "wake up" feature occasionally fails to respond, this seems more likely due to network connectivity issues rather than a flaw in Zoho Assist itself. On rare occasions, the unattended access installation doesn't appear on the administrator's dashboard, which could potentially be caused by firewall restrictions rather than a problem with the software. Aside from these minor and infrequent issues, the platform has consistently performed well and has become an essential part of my workflow.
    Incentivized
    Read full review
    Reliability and Availability
    Oracle
    Dependency on the Host OS means it is as reliable as it is possible to be. Application errors are beyond the purview of the application.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Performance
    Oracle
    No issues, especially with the extensions addons.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Support Rating
    Oracle
    Oracle have a very fast response rate and a strong user community. One can geet help from many sources if they choose to research for themselves.
    Incentivized
    Read full review
    Zoho
    Support is terrible. Quick to initially respond with the boilerplate "The information provided by you should be sufficient for my development team to analyse this further. I shall also write back to you as soon as I get an update from them on this
    regard." And then you will hear nothing more from them. Chase further and you'll get stock responses such as "Our development team are still looking into this," etc.
    Read full review
    Implementation Rating
    Oracle
    We really enjoy using virtual box. We do not require to buy expensive hardware but instead we can minimize costs and maximize profits.
    Incentivized
    Read full review
    Zoho
    Make it easier to deploy mulitple agents for different departments.
    Incentivized
    Read full review
    Alternatives Considered
    Oracle
    VirutalBox is very similar to using Vmware with the slight difference in appearance and what might be considered a less polished look. However, what it lacks in polish and looks it makes up for in functionality, easy of use and the wide range of operating systems and features it supports without the need of buying the full professional edition
    Incentivized
    Read full review
    Zoho
    The value for Zoho Assist and the functionality is superior to what is now known as LogMeIn Resolve. I knew it before as Goto Assist. My decision to try out and ultimately purchase Zoho Assist has been a great one for my business. I am glad I heard about Zoho Assist and will continue using them for years to come.
    Incentivized
    Read full review
    Scalability
    Oracle
    The only problem I have found is that the deployment is dependent and intrinsically linked to the Host OS. This is different from bare metal solutions which remove that dependency on a Host OS. The latter is more reliable and removes a layer of potential failure.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Return on Investment
    Oracle
    • Minimal-to-no support needed from the DevOps team.
    • Provides a direct and an easy way to access multiple VMs inside the same machines which enables performing various testing and QA tasks without the need to switch hardware.
    • Automatic provisioning using tools (esp. Vagrant) which enables developing a base image once, and allows for exporting/importing anywhere across the developers team.
    • Very cost-effective (no fees or monthly subscriptions).
    Incentivized
    Read full review
    Zoho
    • Zoho Assist helped in managing our files and records even if ours is not an Enterprise version.
    • Connectivity is maintained despite having faced some latency issues, thus allowing us to save more time and money.
    • Low maintenance costs, since Zoho Assist is cloud-based
    Incentivized
    Read full review
    ScreenShots

    Zoho Assist Screenshots

    Screenshot of On-demand Remote SupportScreenshot of Browser-based Remote SupportScreenshot of Unattended Access to remote computersScreenshot of Detailed Analytics