PanTerra Streams - An Excellent VOIP Service
February 24, 2023

PanTerra Streams - An Excellent VOIP Service

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • SmartBox

Overall Satisfaction with PanTerra Streams

The implementation was very smooth. They assisted in getting phones tied to the various lines and getting everything set up in the admin portal. It's been a few years since our implementation, but there were no issues at the time.
We use PanTerra Streams for all of our phone needs, including auto attendant and conference call line. We also use the paperless fax feature. This product, specifically the auto attendant, allows clients to directly reach out to attorneys in the office without feeling like they are going through a gate keeper. This allows clients to feel more connected with attorneys.

Pros

  • Customer service is top notch, they are quick to respond and can help with any question you have.
  • They make it easy to add additional lines and/or change around existing lines.
  • The paperless fax option is quick and efficient.

Cons

  • The admin portal is not user friendly. It's a little clunky, hard to navigate, and is not intuitive.
  • Overall, PanTerra Streams has been extremely reliable, we have had minimal downtime.
  • By switching to PanTerra Streams our overall VOIP and paperless fax cost decreased
The support team is fantastic, probably the best I have experienced with any company. If I have a question, I can quickly chat with support and they resolve the problem nearly immediately. I don't have to call a phone number and wait on the line for hours for a response. Overall, the support team is one of the main reasons we continue to utilize PanTerra Streams.
Our office does not utilize all of the PanTerra Streams features. In fact, we don't use the messaging or file sharing options. Therefore, I cannot speak to those features. However, we do utilize the cloud PBX and it allows us to continue to work when out of the office and away from a physical phone.

Do you think PanTerra Networks delivers good value for the price?

Yes

Are you happy with PanTerra Networks's feature set?

Yes

Did PanTerra Networks live up to sales and marketing promises?

Yes

Did implementation of PanTerra Networks go as expected?

Yes

Would you buy PanTerra Networks again?

Yes

The customer support on PanTerra Streams is significantly better than Vonage. Also, the overall cost of PanTerra Streams was better, in our experience, than Vonage.
PanTerra Streams works great in our growing law firm. The cost per line is significantly less than other VOIP services we have utilized in the past. Also, the customer service is second to none. Anytime I have a question or problem, I can quickly login online and just chat with customer service. Customer service always quickly and efficiently handles any issues that arise. The only negative to PanTerra Streams is that the admin portal is clunky, hard to navigate, and not intuitive (even for someone that is fairly tech savy). Nevertheless, if I run into a problem, the customer service team resolves it immediately, so the fact that the admin portal is hard to navigate is really no issue at all.

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