PanTerra Networks vs. Tencent VooV Meeting (TVM)

PanTerra Networks is well suited for the small to medium business who are looking for a fully featured suite of telephony products. Whether they need traditional phone products or on the go gui based applications, PanTerra Networks has a scalable solution that will fit most companies. PanTerra Networks has successfully moved into the enterprise market with their competent Call and Contact center applications.

Incentivized

It is most ideal for meetings with people residing in China. Outside of China, it is less common compared to Zoom, MS Teams, Google Meet, and other popular meeting platforms. While it is lesser known, it possesses powerful features and is technically on par with any other meeting platform. I have no issues using it on a daily basis. For someone whose primary calendar is Google, perhaps Google Meet is still the most seamless integrated solution.

Incentivized

• Attended or un-attended answering of incoming calls
• Transfer calls to appropriate person
• Integrates with cell phones for always available
• Keeps a log of phone calls
• Allows me to use messaging on my phone system and desktop
• Allows me to manage user accounts

Incentivized

• Access Control
• Intuitive Controls within Meeting
• Attendee and Content Sharing Management
• Powerful features such as beauty filter, network checks

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• The fax feature is a bit cumbersome. Oftentimes we have more than one document to send in a transmission, and this system does not have the capability to add more than one attachment to a fax. Combining all branches into one document is time-consuming.

Incentivized

• Home screen lacks certain functions
• Integration with Google Calendar

Incentivized

In all likelihood, we will remain Panterra customers for many years. VoIP phone and messaging is a rapidly expanding and evolving market, however, and its possible a better solution will come along, but for now, Panterra Streams offers a compelling solution combining leading features, great customer service, and affordable pricing.

Incentivized

Great quality

Incentivized

The support team is fantastic, probably the best I have experienced with any company. If I have a question, I can quickly chat with support and they resolve the problem nearly immediately. I don't have to call a phone number and wait on the line for hours for a response. Overall, the support team is one of the main reasons we continue to utilize PanTerra Streams.

Incentivized

The implementation was fast. Things were explained quite well on the onboarding call. All that was left to do was to map the extensions(they did this for us) and port over the numbers. The porting process went pretty smoothly! No complaints at all.

Incentivized

PanTerra Networks is viewed as more competitive, and close enough to win. Those other companies do offer more integrations off the shelve, and do have a more user friendly portal. Panterra does give the client a more personalized experience when it comes to the presentation, so the customer feels like they're getting a more personalized experience.

Incentivized

Technically, TVM is on par and perhaps perform better than most of the rest. It does a really good job at what it's supposed to do, a meeting platform with strong support features for video, audio and presentation. The only issue is in prevalence, there doesn't seem to be a web version available, so invitees who don't have the TVM platform are required to download and install the software before they can join a meeting. This creates more friction compared to Google and MS Teams, which offer web versions of the meeting interface.

Incentivized

• Very reliable. We make hundreds of calls outbound and there has never been a connectivity issue or otherwise
• We decreased our monthly expense for reliable service by several hundred dollars
• The onboarding support was the best we've ever experienced. They were on the phone while we hooked up every phone, tested, and got it all set up with ease.
• Any changes needed after onboarding were difficult to accomplish without a call to customer service. Some of those calls to customer service made things more confusing

Incentivized

• Hassle-free communication with Chinese counterparts

Incentivized