Paychex vs. Proliant

Overall we have had a good experience. The unfortunate part of being with them for over 10 years is the change-over in support specialists and sometimes the lack of transparency when that occurs or the lack of personalized communication. However, the ease of use and streamlined services for reporting and recording payroll and onboarding employees is definitely a benefit to the service. Being able to pull reports and review past employees information can be invaluable at times. Knowing I have peace of mind when it comes to tax documentation because someone else is ensuring it is handled and handled correctly is very important

Incentivized

I recommend Proliant based on the customizable aspects and customer service of the team. Their teams are incredibly easy to work with and the system is on par with even the most expensive payroll and HRIS systems on the market. I highly recommend Proliant for fellow restaurant industry colleagues for ease of use and price point.

• It provides a well account of Retirement Plan Account Information.
• Alerts are sent to email when there is new information to access.
• Employee access both online and thru app.
• Paperless options.
• Easy and quick access to paystubs and tax forms.
• Easy employee retirement management.

Incentivized

• Some of the help for the training modules, [...] has been fantastic
• [...] has also been really helpful
• Adding a new employee to the system has been relatively easy and simple to do

Incentivized

• When it comes to audit reports, Paychex Flex could improve on helping clients locate the correct reports for audit purposes more easily
• When a client receives a discount, it would be helpful if the discount were automatically provided each year, or if the Paychex rep proactively reached out to the client first, versus the client having to call and request that the discount continue.
• It would be helpful if the invoice was emailed to the client versus the client logging in to access invoices.

Incentivized

• I cannot get RPO to be changed to how it needs to be for our business needs (when T&L employees move to salaried, for example). I have had several meetings regarding this and it still is not fixed -- more than a year later
• Slow response from employee.helpdesk@proliant.com often leads me to send messages to payroll administrator for response
• I believe we are paying for some added services; I do not know what these services are and I've asked on several occasions to have someone contact me about this.

Incentivized

there are a lot of competitors on the market such as BambooHR and Insperity. Paychex need to make significant improvement on their offline customer service in order to compete with the other guys. Everything is online now and timely response to customer's questions is vital. Customers won't enjoy being put on hold for 45 mins every time they have a question regarding their HSA problems

Incentivized

Employee usability is very good and user-friendly. For the most part, the employer usability is good, but for complicated rules and policies, it requires technical assistance, which in our case, was clunky and slow in implementation. Once is place, everything works as it should

Incentivized

Proliant is pretty easy to maneuver and get used to. There are some things than can be tedious but nothing too difficult where you have to spend hours to get it to work. The payroll processing is pretty straightforward and that's the core reason why we use their software.

Incentivized

We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.

Incentivized

Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.

Incentivized

Chat has been helpful but the person I chat with isn't always able to help me with my questions. Phone support is ok, depending on your payroll specialist. We have a great one currently, but the few before that were never available and did not return calls.

Incentivized

We did online training only

Incentivized

It was easy to understand and follow along. I do like the informational videos that we can utilize before we opt to call in for customer service support. It has made a difference since sometimes that resolves the issue I may have had and saved myself a phone call to Paychex support.

Incentivized

Implementation was very smooth. The most cumbersome task was entering the current employees into the system during initial set up, but Paychex staff handled most of that and verified against prior system reports as well as internal reports provided to ensure 100% accuracy.

Incentivized

Paychex is much more user friendly than ADP Run or ADP Total Source. However, I do like that ADP has an option to upload documents related to payroll such as notices from the state (DOR, UI, etc) and creates a case where notes from their rep are added and a case # is provided. This helps create a good way to track a notice and be sure it is resolved. I have sent requests to close different states when a company no longer has an employee there or have been told an item has been filed/completed, only to receive a notice later from Paychex notification or the the state claiming the issue is unresolved. When you have as many clients as we do, this can feel messy.

Incentivized

The system as a whole is very similar in a lot of ways to what we demoed with Paycom and what we used with ADP. I would say that payroll is significantly simpler with Proliant than it was with ADP. Having a designated account manager and point of contact was a main selling point for us with choosing Proliant over our other options and while that has proved to be an asset, we do wish there was a general customer support line for quick questions like we had with ADP.

Incentivized

Employees can log in at home and get up to date information on their FSA balance and any medical bill reimbursements they may have uploaded. At renewal time they have the ability to make changes to their FSA or for new employees star the enrollment.

Incentivized

• This software has provided visibility to shift managers and department leads that they never had before in managing their subordinates. They now have an easy-to-use go-to source for seeing who has PTO, how much they have available, and what the work calendar looks like, allowing them to make better-informed decisions.
• With this software to manage open enrollment, we can now get through that process with a tool we use regularly, rather than jumping into enrollment management software only once a year and having to relearn it each year.
• Literally thousands of steps are saved each week by not needing to traverse the entire shop floor or track people down to clear up questions with time cards. With everything digital, so much can be observed and addressed in real-time through the app.

Incentivized

• The payroll clerk is able to pre-process payruns so that she doesn't need a backup on days she is out of the office
• Have eliminated an internal need for someone to handle payroll tax and compliance filings
• EDI feeds with benefits providers have elminated the need to manually update benefits providers with each employee change