What users are saying about
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439 Ratings

Paycom

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439 Ratings
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Score 7.3 out of 100
6 Ratings
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Score 9.6 out of 100

Feature Set Ratings

    Human Resource Management

    7.2

    Paycom

    72%

    PayScale MarketPay

    Feature Set Not Supported
    N/A
    Paycom ranks higher in 7/7 features

    Employee demographic data

    7.5
    75%
    216 Ratings
    N/A
    0 Ratings

    Employment history

    7.6
    76%
    206 Ratings
    N/A
    0 Ratings

    Job profiles and administration

    7.4
    74%
    207 Ratings
    N/A
    0 Ratings

    Workflow for transfers, promotions, pay raises, etc.

    7.5
    75%
    207 Ratings
    N/A
    0 Ratings

    Organizational charting

    6.8
    68%
    153 Ratings
    N/A
    0 Ratings

    Organization and location management

    6.2
    62%
    179 Ratings
    N/A
    0 Ratings

    Compliance data (COBRA, OSHA, etc.)

    7.1
    71%
    171 Ratings
    N/A
    0 Ratings

    Payroll Management

    7.6

    Paycom

    76%

    PayScale MarketPay

    Feature Set Not Supported
    N/A
    Paycom ranks higher in 7/7 features

    Pay calculation

    7.6
    76%
    244 Ratings
    N/A
    0 Ratings

    Support for external payroll vendors

    6.4
    64%
    47 Ratings
    N/A
    0 Ratings

    Off-cycle/On-Demand payment

    8.7
    87%
    13 Ratings
    N/A
    0 Ratings

    Benefit plan administration

    7.6
    76%
    207 Ratings
    N/A
    0 Ratings

    Direct deposit files

    8.1
    81%
    246 Ratings
    N/A
    0 Ratings

    Salary revision and increment management

    8.2
    82%
    203 Ratings
    N/A
    0 Ratings

    Reimbursement management

    6.8
    68%
    138 Ratings
    N/A
    0 Ratings

    Leave and Attendance Management

    7.7

    Paycom

    77%

    PayScale MarketPay

    Feature Set Not Supported
    N/A
    Paycom ranks higher in 3/3 features

    Approval workflow

    8.0
    80%
    209 Ratings
    N/A
    0 Ratings

    Balance details

    7.5
    75%
    211 Ratings
    N/A
    0 Ratings

    Annual carry-forward and encashment

    7.5
    75%
    176 Ratings
    N/A
    0 Ratings

    Employee Self Service

    8.0

    Paycom

    80%

    PayScale MarketPay

    Feature Set Not Supported
    N/A
    Paycom ranks higher in 5/5 features

    View and generate pay and benefit information

    8.2
    82%
    254 Ratings
    N/A
    0 Ratings

    Update personal information

    8.6
    86%
    254 Ratings
    N/A
    0 Ratings

    View company policy documentation

    7.7
    77%
    221 Ratings
    N/A
    0 Ratings

    Employee recognition

    7.7
    77%
    123 Ratings
    N/A
    0 Ratings

    View job history

    7.9
    79%
    196 Ratings
    N/A
    0 Ratings

    Asset Management

    4.7

    Paycom

    47%

    PayScale MarketPay

    Feature Set Not Supported
    N/A
    Paycom ranks higher in 1/1 features

    Tracking of all physical assets

    4.7
    47%
    26 Ratings
    N/A
    0 Ratings

    HR Reporting

    6.6

    Paycom

    66%

    PayScale MarketPay

    Feature Set Not Supported
    N/A
    Paycom ranks higher in 3/3 features

    Report builder

    7.0
    70%
    209 Ratings
    N/A
    0 Ratings

    Pre-built reports

    7.2
    72%
    208 Ratings
    N/A
    0 Ratings

    Ability to combine HR data with external data

    5.5
    55%
    55 Ratings
    N/A
    0 Ratings

    Onboarding

    7.0

    Paycom

    70%

    PayScale MarketPay

    Feature Set Not Supported
    N/A
    Paycom ranks higher in 2/2 features

    New hire portal

    7.5
    75%
    203 Ratings
    N/A
    0 Ratings

    Manager tracking tools

    6.5
    65%
    173 Ratings
    N/A
    0 Ratings

    Performance and Goals

    5.8

    Paycom

    58%

    PayScale MarketPay

    Feature Set Not Supported
    N/A
    Paycom ranks higher in 4/4 features

    Corporate goal setting

    4.1
    41%
    36 Ratings
    N/A
    0 Ratings

    Individual goal setting

    7.0
    70%
    117 Ratings
    N/A
    0 Ratings

    Line-of sight-visibility

    4.6
    46%
    35 Ratings
    N/A
    0 Ratings

    Performance tracking

    7.5
    75%
    123 Ratings
    N/A
    0 Ratings

    Performance Management

    7.2

    Paycom

    72%

    PayScale MarketPay

    Feature Set Not Supported
    N/A
    Paycom ranks higher in 5/5 features

    Performance plans

    7.1
    71%
    148 Ratings
    N/A
    0 Ratings

    Performance improvement plans

    7.0
    70%
    138 Ratings
    N/A
    0 Ratings

    Review status tracking

    7.2
    72%
    143 Ratings
    N/A
    0 Ratings

    Review reminders

    7.4
    74%
    149 Ratings
    N/A
    0 Ratings

    Multiple review frequency

    7.4
    74%
    132 Ratings
    N/A
    0 Ratings

    Succession Planning

    6.7

    Paycom

    67%

    PayScale MarketPay

    Feature Set Not Supported
    N/A
    Paycom ranks higher in 4/4 features

    Create succession plans/pools

    9.1
    91%
    24 Ratings
    N/A
    0 Ratings

    Candidate ranking

    6.8
    68%
    30 Ratings
    N/A
    0 Ratings

    Candidate search

    5.7
    57%
    33 Ratings
    N/A
    0 Ratings

    Candidate development

    5.3
    53%
    29 Ratings
    N/A
    0 Ratings

    Recruiting / ATS

    6.4

    Paycom

    64%

    PayScale MarketPay

    Feature Set Not Supported
    N/A
    Paycom ranks higher in 7/7 features

    Job Requisition Management

    6.7
    67%
    132 Ratings
    N/A
    0 Ratings

    Company Website Posting

    6.6
    66%
    132 Ratings
    N/A
    0 Ratings

    Publish to Social Media

    6.1
    61%
    104 Ratings
    N/A
    0 Ratings

    Job Search Site Posting

    6.4
    64%
    119 Ratings
    N/A
    0 Ratings

    Duplicate Candidate Prevention

    5.9
    59%
    117 Ratings
    N/A
    0 Ratings

    Applicant Tracking

    6.6
    66%
    139 Ratings
    N/A
    0 Ratings

    Notifications and Alerts

    6.3
    63%
    142 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • PayScale MarketPay is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    7.0

    Paycom

    70%
    269 Ratings
    8.0

    PayScale MarketPay

    80%
    1 Rating

    Likelihood to Renew

    7.9

    Paycom

    79%
    13 Ratings

    PayScale MarketPay

    N/A
    0 Ratings

    Usability

    6.9

    Paycom

    69%
    17 Ratings

    PayScale MarketPay

    N/A
    0 Ratings

    Availability

    9.1

    Paycom

    91%
    1 Rating

    PayScale MarketPay

    N/A
    0 Ratings

    Performance

    8.2

    Paycom

    82%
    1 Rating

    PayScale MarketPay

    N/A
    0 Ratings

    Support Rating

    8.9

    Paycom

    89%
    54 Ratings
    10.0

    PayScale MarketPay

    100%
    1 Rating

    In-Person Training

    6.4

    Paycom

    64%
    1 Rating

    PayScale MarketPay

    N/A
    0 Ratings

    Online Training

    7.3

    Paycom

    73%
    1 Rating

    PayScale MarketPay

    N/A
    0 Ratings

    Implementation Rating

    4.1

    Paycom

    41%
    6 Ratings

    PayScale MarketPay

    N/A
    0 Ratings

    Product Scalability

    5.5

    Paycom

    55%
    1 Rating

    PayScale MarketPay

    N/A
    0 Ratings

    Likelihood to Recommend

    Paycom

    The process of transitioning from a different payroll company to Paycom was seamless. The Project Manager and team were awesome. We knew what to expect each step along the way. In addition, the support continued until they knew we were comfortable with the process.
    Anonymous | TrustRadius Reviewer

    PayScale MarketPay

    If you have someone in your organization well-versed in compensation and compensation analysis, PS MP is a great fit and they will be able to onboard and leverage it very quickly. Moreover, if you have roles within your organization that are fairly standard and akin to similar roles in other organizations, you will get a lot out of the majority of matches that PS MP suggests. However, if you've made your roles a little bit more nuanced or "outside of the box" you may have difficulty finding a sufficient match and have to make concessions. If you are in a region where PS MP might not provide enough data, you may need to do a bit of extra leg-work and analysis on your own to settle on where your pay ranges and the like should be. Given the cost of PS MP, it's worth considering based on your workforce and your commitment to compensation analysis and the conversations around it whether it's truly going to provide adequate ROI.
    Matt LeMaire, B.A., M.A. | TrustRadius Reviewer

    Pros

    Paycom

    • Provides easy-to-use payroll software that is structured to help eliminate human error, allowing me to self-manage payroll with complete accuracy.
    • Automatically generates the necessary and easy-to-access reports relating to wages and payroll taxes paid.
    • Offers exceptional customer service with dedicated representatives who are very professional, responsive, knowledgeable, and courteous.
    • Received thorough personal instruction/training on the use of the online software program.
    Georgann Peiffer | TrustRadius Reviewer

    PayScale MarketPay

    • Detailed view of the market rates for roles within the organization provides the ability to pay our employees at our chosen rate with confidence.
    • Updated data to ensure that we are keeping pace--you're not stuck with outdated data that some annual salary surveys provide.
    • The market available for analysis are robust, and we're not simply looking at a single city, region, or country. You can usually get as grand or as granular as you like in reviewing available data.
    Matt LeMaire, B.A., M.A. | TrustRadius Reviewer

    Cons

    Paycom

    • Would like to see more options when creating a custom report.
    • Clocking in 1 minute after the start of a schedule, takes away half an hour from the employee. We are consistently pushing the clock back one minutes so that employees don't lose that half hour. This only happens on our morning shift; not our Swing Shift.
    • On anniversary dates the system changes the vacation accrual but does not enter the additional lump sum of 40 hours vacation to the employee's account. We go in and enter the lump sum manually.
    • It is difficult to reprogram our time clock bells. Over time, the bell rings 1 or 2 minutes earlier than the actual time.
    Fran Bosch | TrustRadius Reviewer

    PayScale MarketPay

    • There is a bit of a learning curve--if you're looking to get others involved who are not fluent in compensation data and analysis, it can be complicated and involved. It could benefit from additional tips and walkthroughs for newer users outside of the support that PayScale provides through your designated PS employee/account manager.
    • Being a Canadian company, the data isn't always as robust as it is for American companies. Larger cities are almost always represented and while you can often get data for the smaller areas, the data is not sufficient enough to always provide the best confidence (e.g. 5.0 reports vs. lower rated ones).
    • It does not work for every job, and you may find that you need to stretch definitions a bit as you may have roles that don't fix the exact mold that they are closest to in PayScale. This is especially true in insurance, where the role of underwriter or claims adjuster may differ significantly based on the organization's business.
    Matt LeMaire, B.A., M.A. | TrustRadius Reviewer

    Pricing Details

    Paycom

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    PayScale MarketPay

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Paycom

    Paycom 7.9
    Based on 13 answers
    Because it has everything that we need and as we grow, we are learning how robust Paycom can actually be but we need to be willing to spend the money. It's not expensive but we, as a company, are not used to spending that much on a system for HR and payroll.
    Renata Falbo | TrustRadius Reviewer

    PayScale MarketPay

    No score
    No answers yet
    No answers on this topic

    Usability

    Paycom

    Paycom 6.9
    Based on 17 answers
    The system is very user friendly. Once you navigate where your information is stored under the forms you are golden. While the training amplified my capabilities and knowledge, I could have jumped into the system without and training and managed just fine. This probably one of my favorite parts about Paycom!
    Anonymous | TrustRadius Reviewer

    PayScale MarketPay

    No score
    No answers yet
    No answers on this topic

    Reliability and Availability

    Paycom

    Paycom 9.1
    Based on 1 answer
    They are very dependable and I have never experience any outages
    Elizabeth Garvin | TrustRadius Reviewer

    PayScale MarketPay

    No score
    No answers yet
    No answers on this topic

    Performance

    Paycom

    Paycom 8.2
    Based on 1 answer
    It is a solid product and was out first payroll software that we have used
    Elizabeth Garvin | TrustRadius Reviewer

    PayScale MarketPay

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Paycom

    Paycom 8.9
    Based on 54 answers
    Paycom is the best payroll and HR software I have utilized in my 30 plus years as a CPA working in private industry. I am always confident in the software and my support team. The software is updated on an ongoing basis automatically. Paycom relieves a lot of stress over this vital area of any business.
    Lee Ann Tipton | TrustRadius Reviewer

    PayScale MarketPay

    PayScale MarketPay 10.0
    Based on 1 answer
    Support is great as PayScale provides you with a dedicated staff member similar to Account Manager that helps ensure you stay on track and you get what you need out of the product. Additionally, onboarding support is provided where needed, and you never feel as though you're not close to the support you need. PayScale support is great!
    Matt LeMaire, B.A., M.A. | TrustRadius Reviewer

    In-Person Training

    Paycom

    Paycom 6.4
    Based on 1 answer
    They were a sales person and not really a good trainer.
    Elizabeth Garvin | TrustRadius Reviewer

    PayScale MarketPay

    No score
    No answers yet
    No answers on this topic

    Online Training

    Paycom

    Paycom 7.3
    Based on 1 answer
    All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
    Samuel Rodriguez | TrustRadius Reviewer

    PayScale MarketPay

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    Paycom

    Paycom 4.1
    Based on 6 answers
    Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
    Samuel Rodriguez | TrustRadius Reviewer

    PayScale MarketPay

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Paycom

    Paycom is the exact opposite of DATIS in that it provides excellent customer service, has solutions for essentially every business problem or policy we put forward and is proactive in creating solutions for federal and state regulations like the OSHA ETS.
    Michelle Armour | TrustRadius Reviewer

    PayScale MarketPay

    We haven't used any similar products, as the organization previously relied on salary surveys completed within a group of similar companies and market surveys. The downside of such surveys was the limited or not relevant datasets and the timing of them as they did not keep pace with the market and were always essentially 6-12 months behind the curve.
    Matt LeMaire, B.A., M.A. | TrustRadius Reviewer

    Scalability

    Paycom

    Paycom 5.5
    Based on 1 answer
    They are not able to meet our current needs
    Elizabeth Garvin | TrustRadius Reviewer

    PayScale MarketPay

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Paycom

    • Incurred over $8,000 in additional fees because of a missing account number, it was corrected but took almost three months to do so[.]
    • We paid to have Paycom sign up for our tax accounts only to find out they did not and we’re reporting under a wrong state ID.
    • Paycom’s reporting made it easy to pull employee data[.]
    Anonymous | TrustRadius Reviewer

    PayScale MarketPay

    • Positive: Ability to better understand where our pay is relative to the market and ensure that we are paying competitively and attracting the best possible talent.
    • Positive: We can have more informed compensation conversations with staff about their pay and why we pay the way we do. We can define our compensation philosophy and build a plan to move forward and ensure we keep staff informed.
    • Neutral Impact: While PS MP can be robust for certain jobs, using it as a unified platform within the organization is not without its challenges as some jobs just don't quite fit the data provided and we need to make some concessions. While there are benefits to the data, the additional work and less confidence makes those benefits a bit of a wash in the end.
    • Negative: There has been no negative impact of using PS MP overall to this point.
    Matt LeMaire, B.A., M.A. | TrustRadius Reviewer

    Screenshots

    PayScale MarketPay

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