Implementation Went Better Than Expected!
December 14, 2023

Implementation Went Better Than Expected!

Sarah Gillman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

We are a Nationwide Retailer with 53 stores in 26 states. The timecard errors we had in our previous system were cumbersome and challenging. The biggest improvements and uses for us are through the Time and Attendance modules and the Onboarding piece. We were doing everything with paper prior to making this switch. As you can imagine, rolling out a new HRIS to that many different locations could have been a nightmare, but we found the training we received and the ease of use, we have had minimal problems. We love the "Approve My Check" feature and I have found this to be extremely useful in cutting down Payroll errors and issues that would have to be fixed after the fact.

Pros

  • Onboarding
  • Time and Attendance
  • Employee User Interface
  • Reporting
  • Recruiting

Cons

  • Re-Hire Process
  • Locations in Recruiting
  • Workflows in Performance Discussions
  • Saved Time
  • Reduce Administrative Costs
  • Reduced Errors and Created Consistency
In my opinion, ADP is a clunky system that has many positives, but overall I think it is not user friendly and doesn't have the majority of the tools we want as we continued pushing our company forward. I believe Paycom has many more tools, is more user friendly and our dedicated reps have the knowledge to help us when issues arrived. We felt it was impossible to get help with ADP. I really enjoyed using Paylocity and think there are many similar functions between the two systems. The biggest plus of Paycom over both ADP and Paylocity is that it is all one interface. Time and Attendance and Payroll talk to each other in real time and there are no lags for information getting updated.

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Yes

Did implementation of Paycom go as expected?

Yes

Would you buy Paycom again?

Yes

I think Paycom is well suited for most organizations, especially where you have a lot of employees who have to clock in/out a lot. The ease of submitting Punch Change Requests and ensuring timecards are correct have been a huge change for our organization and one that has improved our timekeeping.

Paycom Feature Ratings

9.3
Employee demographic data
9
Employment history
8
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
9
9.7
Pay calculation
10
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
8.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
4
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Integration with other HR capabilities ()
Not Rated
7.0
Performance plans
Not Rated
Performance improvement plans
7
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
10.0
New hire portal
10
Manager tracking tools
Not Rated
Not Rated
Individual goal setting
Not Rated
Performance tracking
Not Rated
9.2
Job Requisition Management
10
Company Website Posting
9
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
9
Applicant Tracking
9
Notifications and Alerts
9

Paycom Support

Our TSR has been wonderful to work with. Every step of the
way he was quick to respond and answer any questions we had. I knew I could
reach him at any time (day or night) and he would be available to assist.
Implementing a new HRIS system is obviously a huge task and I contribute all
our success to our rep Kurt! Of course, with any implementation, there were
bumps along the way and issues. But I always knew we would work as a team to
get those issues figured out. Working in the Paycom system has been smooth and
easy to learn and I enjoy the employee self-service interface. Our managers
have had positive things to say and are all excited about the changes we have
been able to make to our organization due to Paycom being implemented.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, we did not feel like we needed it.

Comments

  • Peyton VanCuren | TrustRadius Reviewer
    Peyton VanCuren
    (Vendor Representative) commented a year ago
    Sarah, we are thrilled to read your review and hear about your experience with Paycom! We're glad to know Kurt and the rest of your implementation team have gone above and beyond to serve you and your organization. Thank you for your partnership and advocacy!

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