Item: Paycom
Rating: 4
Author: Valencia Jackson

Overall Satisfaction with Paycom

Use Cases and Deployment Scope

So many layers. How we use Paycom at the organization is we use it for timekeeping to submit payroll and we also use it for talent management. So onboarding background checks. We don't use the full recruitment cycle though. Additionally employees use it for PTO requests to view their benefits. We also use it for open enrollment. What I use it for specifically is for HR functions. So again, talent management, which includes open enrollment as well as onboarding and talent acquisition, which only includes the background check portion.

Pros and Cons

Pros

The current specialists that we have works particularly well in addressing concerns that we have down to how we can go about resolving those concerns as well as offering other solutions.
It seems to be very easy for our employees to use it on their end.

Cons

We wish that Paycom would offer more hands-on help. A lot of our specialist is great in helping us to resolve whatever issues that we have. However, it's just a list of steps to get there. It's not necessarily like, "hey, here you go, here's the resolution to your problem." So if we don't already understand how to do something, providing steps doesn't necessarily clear that understanding up or provide any clarification.
Additionally, I find that for our organization in particular, we have specific niches within it that Paycom doesn't really address or has any solution on how to address it. It just remains unresolved to this day and we continue to have errors in that area.

Return on Investment

I think our fiscal team who handles the ROI would say that it has had a negative impact just because a lot of stuff is a la carte and we weren't aware of that before we went into a business relationship with Paycom. So I think it's had a negative impact.

Key Insights

Do you think Paycom delivers good value for the price?

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Did implementation of Paycom go as expected?

Yes

Would you buy Paycom again?

Likelihood to Recommend

I think Paycom would be well suited for an organization that has many departments where they can kind of handle the different various issues that have occurred with ours and maybe for a larger organization that has those bigger departments where more people can be more hands on in resolving those issues that I mentioned.

Paycom Feature Ratings

Comments

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Alexis Correa
(Vendor Representative) commented 5 months ago
Valencia, thank you for taking the time to share your feedback. We're glad to hear that you are finding value in many of our modules, including talent management, talent acquisition, payroll and more. We're also happy to know your employees appreciate Paycom's user-friendly interface. We appreciate your feedback about finding step-by-step solutions, and we are confident we can work with you to continue to get the most out of our single solution software. We invite you to collaborate with us by sharing your insights with your dedicated specialist or at feedback@paycomonline.com.

Paycom Review