Paycom is a breath of fresh air
Updated April 07, 2022

Paycom is a breath of fresh air

Renata Falbo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

We use Paycom for performance reviews, tracking pay rate changes and amounts, time and attendance, disciplinary actions, i9s, covid tracking, EEOC-1 reporting, and much more. Paycom has made things easy with reports as it helps us gather all of the information that we need

Pros

  • Payroll - We use semi-monthly payroll and the system recognizes when people work overtime when the week crosses between 2 pay periods.
  • Time and Attendance Changes - Very easy for employees to submit correction requests in Paycom
  • Reporting - I can easily create reports based on what is needed.
  • Clue - The covid tracker is amazing and helps us a lot with being able to track and report on our covid trends.

Cons

  • Reporting - Some reports will not allow us to include everything we need in one report. Meaning we may need to run 2 different reports in order to get the information we absolutely need.
  • Time and Attendance tracking
  • performance reviews
  • Applicant tracking is amazing
It's just not great. Good for big businesses but not for a company of our size.

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Yes

Did implementation of Paycom go as expected?

Yes

Would you buy Paycom again?

Yes

I would recommend them over ADP. They are wonderful to work with and their system is very easy to use. Their dedicated reps actually answer your calls, questions, and concerns.

Paycom Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
Asset Management ()
Not Rated
9.0
Report builder
8
Pre-built reports
10
Integration with other HR capabilities ()
Not Rated
9.4
Performance plans
10
Performance improvement plans
7
Review status tracking
10
Review reminders
10
Multiple review frequency
10
Succession Planning ()
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
10.0
Individual goal setting
10
Performance tracking
10
10.0
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Duplicate Candidate Prevention
10
Applicant Tracking
10
Notifications and Alerts
10

Support and Self-Service

Didn't need to do this.
Everyday this happens. I have so many questions and Paycom's dedicated reps are always quick to answer the questions. I work with them to handle tax information.
We express to all use Paycom on their own by submitting punch change requests or pto requests. It's helped a lot by making employees self sufficient.

Using Paycom

300 - Everything.
If you mean Paycom employees in-house, we don't have anyone.
  • Payroll
  • HR
  • Reporting
  • Performance Review filters
  • Report writer
  • Covid tracking
  • Expense function
Because it has everything that we need and as we grow, we are learning how robust Paycom can actually be but we need to be willing to spend the money. It's not expensive but we, as a company, are not used to spending that much on a system for HR and payroll.

Evaluating Paycom and Competitors

Yes - I am not sure what system it was but we did replace the old system for Paycom as Paycom had everything to offer that we needed. As we grow, we are learning that Paycom actually has even more things to offer our company in terms of HR and payroll.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
Every single one of these is important to us because we need to make sure that our system is compliant with the laws of each county and state that we operate in. We do not want to use a system that does not follow laws. We have learned that Paycom is great in that aspect.

Using Paycom is incredibly efficient. Very user friendly.
nothing.

Paycom Support

Incredible. I love how when I email my reps, they answer immediately. Another great thing about their support is when I have a question and my dedicated rep is out of the office, someone from their overall team is there to answer your questions and they actually do answer your emails. Calling them is also amazing because they are always there. You don't have to wait hours or days before hearing back.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I am not sure. Probably and because they are great.

Using Paycom

Very user friendly.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Beti
  • Time and Attendance
  • ATS
  • Nothing
Yes - It's very easy to use and looks very similar to the desktop site.

Comments

  • Peyton VanCuren | TrustRadius Reviewer
    Peyton VanCuren
    (Vendor Representative) commented 3 years ago
    Thank you for the 5-star review! We’re glad to hear our software has made gathering information and reporting easy for your organization and that you’re enjoying our outstanding customer service. We appreciate you sharing your experience.

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