TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    PayPal Enterprise Payments

    Score8.5 out of 10
    N/APayPal Enterprise Payments, formerly Braintree, is a billing platform which stores credit card data directly from the merchant’s systems on secure servers, and it allows for cards to be recharged or refunded. It also supports international payments.N/A

    Shift

    Score9.3 out of 10
    N/AThe Shift browser merges web apps into a single window, streamlining work online and providing access to thousands of apps without leaving the browser.

    $0

    per year per user

    Pricing
    PayPal Enterprise PaymentsShift
    Editions & Modules
    Standard Pricing
    2.9% +$0.30
    per transaction
    Custom Pricing
    Contact for quote
    Free
    $0
    per year
    Advanced
    $199.99
    per year
    Offerings
    Pricing Offerings
    PayPal Enterprise PaymentsShift
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    PayPal Enterprise PaymentsShift
    Considered Both Products
    PayPal
    No answer on this topic
    Shift
    No answer on this topic
    Key User Insights
    Would buy again
    57%
    Would buy again
    4 Answers
    100%
    Would buy again
    98 Answers
    Delivers good value for the price
    50%
    Delivers good value for the price
    3 Answers
    94%
    Delivers good value for the price
    91 Answers
    Happy with the feature set
    71%
    Happy with the feature set
    5 Answers
    99%
    Happy with the feature set
    97 Answers
    Lived up to sales and marketing promises
    50%
    Lived up to sales and marketing promises
    3 Answers
    100%
    Lived up to sales and marketing promises
    96 Answers
    Implementation went as expected
    67%
    Implementation went as expected
    4 Answers
    100%
    Implementation went as expected
    97 Answers
    User Ratings
    PayPal Enterprise PaymentsShift
    Likelihood to Recommend
    1.0
    (15 ratings)
    9.3
    (98 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    7.9
    (6 ratings)
    Usability
    5.0
    (3 ratings)
    8.7
    (81 ratings)
    Availability
    -
    (0 ratings)
    7.3
    (1 ratings)
    Support Rating
    1.6
    (5 ratings)
    8.8
    (4 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    9.1
    (2 ratings)
    Configurability
    -
    (0 ratings)
    6.4
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    7.3
    (1 ratings)
    User Testimonials
    PayPal Enterprise PaymentsShift
    Likelihood to Recommend
    PayPal
    Braintree is a lower cost alternative to many of the options business owners have through their bank. However, they will need to be techy or be working with a developer to set up. The setup and backend isn't as user friendly as alternatives. Braintree is a great option if you'll need to manually type in credit card details. Banks will sometimes charge a lot more for that option. The manual option is nice if your clients aren't as tech savvy and prefer to pay over the phone than to pay on your website.
    Incentivized
    Read full review
    Shift
    For me, Shift works best as a dedicated app switcher, not a browser replacement. I keep it open on my second screen as a quick-reference hub for my most-used tools and email accounts. One glance shows me unread counts across every inbox, and I can jump straight into whatever I need without digging through browser tabs.
    The separation is a big part of why it works well for me. My browser stays my browser, and Shift stays my app space. Both feel cleaner and faster to navigate that way. Everything is right there, clear and icon-based, and being able to turn badges on or off per app means I only see what actually needs my attention.
    I tried the newer Shift browser and it felt too busy, and it lost the separation I liked in the first place.
    Incentivized
    Read full review
    Pros
    PayPal
    • Braintree has excellent integration with the BigCommerce platform. The switch of our previous payment processing gateway to Braintree was very easy and only required a few clicks.
    • Tying into Braintree's BigCommerce integration, for company's like ours that are on the BigCommerce enterprise plan, Braintree's rates for BigCommerce enterprise customers are extremely competitive and saved us money.
    • Braintree has a pretty easy to use portal that can be accessed through the same login we use for PayPal which we are using in conjunction with Braintree with ease.
    • I've only had to call Braintree twice and my customer service issues were handled extremely quickly and easily.
    Incentivized
    Read full review
    Shift
    • Consolidation of accounts. Keeps everything tidy without having to search for browser tabs.
    • Ability to add an array of apps outside of email. You can build out workspaces to keep work further organised into logical units.
    • Being able to import accounts and passwords from Google Chrome makes for an easy setup/adoption.
    Incentivized
    Read full review
    Cons
    PayPal
    • Not a very good subscription management platform for a Saas business, but they make up for it on the API with others that are
    • Doesn't have a lot of additional features, but that's what you'd expect out of a payment processor
    • Very expensive per transaction, but the reality is that any processor who helps early stage companies accept online payments are expensive.
    Incentivized
    Read full review
    Shift
    • The browser doesn't always work. Some websites refuse to load, and others time out too quickly. It is not as strong or robust a web browser as Chrome.
    • Unread counts are not always accurate.
    • I wish I could set up Google Suite products as separate workspaces.
    Incentivized
    Read full review
    Likelihood to Renew
    PayPal
    There's a huge cost in migrating payment providers, and we're very happy with Braintree so far.
    Incentivized
    Read full review
    Shift
    Shift has significantly streamlined your daily operations by bringing together all your tools, accounts, and workflows into one platform. This has reduced context-switching and improved overall productivity across Bamboo Orchard’s Innovation Studio and Venture Studio operations.The ability to create custom workspaces tailored to different projects, clients, and teams ensures that each aspect of your business is optimized for performance. This flexibility supports the unique, bespoke solutions Bamboo Orchard is known for delivering. Shift has enhanced collaboration by integrating communication tools like Slack, Zoom, and email with task management platforms. This has allowed teams to work together seamlessly, even in remote or hybrid environments. By eliminating the need for constant tab-switching and manual management of accounts, Shift has saved considerable time and effort for the team, allowing you to focus more on strategic innovation and client support. Shift’s functionality aligns perfectly with Bamboo Orchard’s mission to deliver bold, transformative innovation and tailored solutions. It supports your ability to execute efficiently and maintain focus on reshaping industries for your clients.
    Incentivized
    Read full review
    Usability
    PayPal
    As a product, functionality has been fine for us. In our experience, some issues during On Boarding but because we had a dedicated Account Manager assigned to us, these issues were dealt with. Now we are a customer, it feels like they have stopped caring about us or aren't interested in working with us to resolve any issues we have.
    Read full review
    Shift
    Setting up Shift is very simple and highly intuitive, making it easy to use. Once you set up the accounts and program integrations, you can easily click on precisely what you need, requiring barely any thought or effort. It feels truly seamless and straightforward to use. I have no issues with use, and I use it every day.
    Incentivized
    Read full review
    Reliability and Availability
    PayPal
    No answers on this topic
    Shift
    Its basically been great. In 3 years I had one issue of repeated crashes which was fixed with a version change and an issue where slack wouldn't load after a slack update but that fixed within a few weeks
    Incentivized
    Read full review
    Performance
    PayPal
    No answers on this topic
    Shift
    Its pretty performant on my GPU based laptop as it can use the hardware to accelerate processing. However it is memory hungry. If I had a normal amount of RAM on my laptop I wouldn't imagine it would be a little slower
    Incentivized
    Read full review
    Support Rating
    PayPal
    Their support is a joke. There's nothing "supportive" about them. Every time I call in with an issue no one has an answer or even a recommendation. I am put on hold and no one ever comes back. It's time to find another processor.
    Incentivized
    Read full review
    Shift
    I have only had to use their support a couple of times, but was able to get an answer and things resolved within a couple of hours. There was no issue with contacting them, received responses and updates in a timely manner and they were able to resolve the small issues we had. It was a pleasure to work with them
    Read full review
    Implementation Rating
    PayPal
    It is simple for a developer to do.
    Incentivized
    Read full review
    Shift
    I was completely satisfied with the implementation of Shift, rating it a 10. The process was straightforward and required minimal effort to get started. Key insights include the importance of pre-configuring the app with essential tools and accounts for the team to ensure a smooth transition. Shift’s intuitive setup and integration process allowed us to onboard quickly without disrupting workflows. Additionally, its user-friendly design made it easy for team members to adapt without extensive training.
    Incentivized
    Read full review
    Alternatives Considered
    PayPal
    Braintree is better at handling international payments and supporting a variety of payment methods that can all be configured from the same dashboard. Braintree supports PayPal, Venmo, Apple Pay, Google Pay, etc. in addition to simply credit cards like Stripe. Braintree has a vault of existing user payment methods so the user doesn't have to re-enter their information each time.
    Incentivized
    Read full review
    Shift
    I came from using a similar app called MailPlane, some of you older users might remember this app. It had a similar function to connect Gmail accounts so that I could use Gmail like a regular app. This app reached end of life and the developers no longer decided to keep the app active. I was then back into the market in search of a comparable app and my searched led me to fine Shift. I'm absolutely glad I did! 4 years later and I'm still using Shift. It was 2021 when MailPlane stopped selling licenses. If I remember correctly I switched to Shift around this time or possible before. All I know is I switched and never looked back and was extremely happy to find Shift.
    Incentivized
    Read full review
    Scalability
    PayPal
    No answers on this topic
    Shift
    All our departments use this product and its very effective at keeping us organised on a client by client basis
    Incentivized
    Read full review
    Return on Investment
    PayPal
    • Simplified billing so we spend less time on it
    • Saved $20 a month or more when compared to alternatives that have a monthly charge.
    • It gives peace of mind because we know that any service we use in the future will likely integrate with Braintree
    Incentivized
    Read full review
    Shift
    • Keeping all my inboxes in one place so I can easily shift between them 1000% increases my productivity
    • reducing the number of browser and application tabs helps keep my computer running quicker.
    • I can easily see the number of emails in each inbox and prioritize accordingly throughout the day.
    Incentivized
    Read full review
    ScreenShots