DocuSign vs. PDFfiller

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DocuSign
Score 8.4 out of 10
N/A
DocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.
$15
per month
PDFfiller
Score 9.0 out of 10
N/A
pdfFiller is a comprehensive online document management platform that provides businesses with the services of form-building, PDFs editing and e-signing. The vendor says their tools help businesses to streamline document management, make workflows fully paperless, freeing up time and resources through intuitive process automation.
$8
per month
Pricing
DocuSignPDFfiller
Editions & Modules
Personal
$15
per month
Real Starter
$15
per month
DocuSign for Realtors
$35
per month
Standard
$40
per month
Business Pro
$60
per month
Advanced Solutions
Custom Pricing
Basic
$8
per month
Basic
$8
per month
Plus
$12
per month
Plus
$12
per month
Premium
$15
per month
Premium
$15
per month
Offerings
Pricing Offerings
DocuSignPDFfiller
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$8 per user/month
Additional Details
More Pricing Information
Community Pulse
DocuSignPDFfiller
Considered Both Products
DocuSign
Chose DocuSign
DocuSign is far superior to anything on the market for my needs, and my needs varied in different roles across different industries: it is a better solution, and easier to use for client interaction.
For statements of work, contracts, agreements of sale, commercial and …
PDFfiller
Chose PDFfiller
It's comparatively cheap and has more features than DocuSign.
Chose PDFfiller
PDFfiller is much less expensive than DocuSign and you will get more for your money. DocuSign charges a ton of money for their product. PDFfiller can do basically the same thing.
Chose PDFfiller
DocuSign is very limited in my opinion. The software itself is also very clunky and skips around too much for my brain to handle. The UI is also confusing and looks sort of pieced together.
Chose PDFfiller
I have never been sent a legal document via PDFfiller, only DocuSign. We only use DocuSign for legal and accounting matters because that is what our accountant, solicitor and real estate agent choose to use.
It is my understanding that DocuSign is more appropriate for contracts …
Chose PDFfiller
There are SO many options for this category. What I will say is that I am not always in control nor am I always able to suggest going PDF. People have their rhymes and reasons foro why they use what they do.
My next most frequently used option is DocuSign, which by all means is …
Chose PDFfiller
Honestly, I'm not sure I could assert that PDFfiller is necessarily better than the competition. It's definitely adequate enough for the tasks I need it for that I quit looking for another service to use.
Chose PDFfiller
I used Adobe Acrobat at a past job for one project. It was a quick use, so I do not have a lot of experience with it. PDFfiller seemed like the preferred, go-to software and seemed the easiest to use, which is why I recommended it for use at my current company.
Chose PDFfiller
Both applications are more than adequate for editing PDF documentation, creating forms and allowing the field to be completed easily by our clients, sending documentation out for signature, and all related PDF creation and editing needs. Neither one is better than the other and …
Chose PDFfiller
PDFfiller is much more cost effective with greater customer responsiveness.
Top Pros
Top Cons
Best Alternatives
DocuSignPDFfiller
Small Businesses
PDFfiller
PDFfiller
Score 9.0 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Medium-sized Companies
MSB Docs
MSB Docs
Score 9.7 out of 10
MSB Docs
MSB Docs
Score 9.7 out of 10
Enterprises
Adobe Acrobat Sign
Adobe Acrobat Sign
Score 8.4 out of 10
Kofax Capture
Kofax Capture
Score 5.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DocuSignPDFfiller
Likelihood to Recommend
5.5
(153 ratings)
9.3
(51 ratings)
Likelihood to Renew
7.0
(12 ratings)
9.1
(3 ratings)
Usability
7.1
(11 ratings)
7.8
(24 ratings)
Availability
10.0
(3 ratings)
-
(0 ratings)
Performance
10.0
(2 ratings)
-
(0 ratings)
Support Rating
10.0
(46 ratings)
9.2
(28 ratings)
Online Training
10.0
(1 ratings)
-
(0 ratings)
Implementation Rating
10.0
(5 ratings)
9.1
(1 ratings)
Product Scalability
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
DocuSignPDFfiller
Likelihood to Recommend
DocuSign
I am going to speak of a personal experience- on multiple occasions: I need my husband to sign documents during the day and I don't need him here- physically. He sometimes works in different parts of the state as well at his own company. There is no problem at all, as long as he has access to his cell phone, email, and cell phone service- he can sign the documents I need him to. It is AMAZING- I can't speak highly enough of Docusign.
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airSlate, Inc
I chose to hit #9. I believe we all have abilities to broaden our needs so for the majority you may end up thinking this is a 10 if having used comparison tools or remembering those times when a certain "other" signature and document completion tool didn't go as planned or seemed less familiar. I will always welcome the clients and professionals who need my response to send their documents to me for PDF filling. On the random flip when I have to have communication rapidly flow on the go in a last minute piece of time, these people will receive my PDF™ items. And if tips and tools are necessary, they are rather easily placed where they can be worked out by anyone.
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Pros
DocuSign
  • Ease of sending the same document out to multiple recipients, at multiple locations, for multiple signatures
  • Quick turnaround - once the recipient signs the document, we receive notification and the document back immediately
  • Can resend, alter, change, and/or add to the email and/or document that is sent out very easily
  • The recipient can save the document after signing, so they too have their own electronic copy for their records
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airSlate, Inc
  • Create and edit forms with ease.
  • Send forms out for signature and field completion to clients, vendors, and employees.
  • Saved us a ton of time and space around the office, since we have been able to eliminate the fax machine and scanner.
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Cons
DocuSign
  • Tracking, particularly when collecting signatures through connected applications, such as an ATS, is not always clean or easily traceable.
  • Formatting documents to handle electronic signature types (signatures, initials, etc.) is not always easy, and highly dependent on the partner's technology.
  • It is not convenient to have to use DocuSign as a stand alone product if the signatures are required for 3rd party applications. It definitely excels on its own, but the scope of that usage, at least for us, is slim.
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airSlate, Inc
  • multiple users can not login at the same time. When the 2nd user login to the same account, it will logged out the 1st user automatically.
  • For using advanced features of this software users need to pay a lot. It's very expensive.
  • Unavailability of task manager. It can help users to add their tasks on the dashboard itself and give reminders of those tasks.
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Likelihood to Renew
DocuSign
I can't imagine doing business without DocuSign now. I would never want to go back to the way we used to do things. The "new way" is "the way" is "the right way." We can honestly be proud of a "one right way" process and not have to suffer through "5 ways for 5 days."
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airSlate, Inc
I will always be a faithful PDFfiller customer. The product has saved me a lot of time over the years and I find a great deal of value in the platform. If I move on to another company someday, PDFfiller will be going with me wherever I go.
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Usability
DocuSign
Generally user-friendly once you have command of the basics, but also has a lot of nuances that can make it difficult to train others on. DocuSign University is a helpful tool, but understandably a lot of content to get through to become a well-versed user. A lot of different functionalities but only a few I use on a weekly basis.
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airSlate, Inc
I don't fully understand all the features and I could probably be using it better, especially the templates. The organisation of exisiting files could be better (ie similar to folders on a pc/laptop). I haven't really invested much time into exploring it further than filling out forms; There possibly is an organisation solution I haven't discovered yet
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Reliability and Availability
DocuSign
It does not go down. I have had zero issues with DocuSign, approaching 4 years.
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airSlate, Inc
No answers on this topic
Performance
DocuSign
Everything loads quickly. Reports are generated in a reasonable time. No noticeable difference in integrated software processing speeds.
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airSlate, Inc
No answers on this topic
Support Rating
DocuSign
I'd give them a 10, but there has been 1 or 2 small cases that seemed to fall to the wayside, but I was able to call them up and get them resolved. We were having a bad implementation night (after midnight) and we needed assistance from Docusign. They were able to get an engineer to help us in the early morning hours
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airSlate, Inc
If you need help, you can easily search for it and find online tutorials that walk you through how to do specific things step by step. You do not have to read a 20 page manual or sit for a 10 hour training session, it is refreshing that you can take it at your own pace and learn things as you need to
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Online Training
DocuSign
Docusign is super easy to use, and apart from a few administration details, there was really nothing to train on. Post implementation, there were issues with configuration of auto-filled documents with the integrating 3rd party. That training required some time, because the DocuSign expert took the time to walk me through the 3rd party's configuration (how often does that happen?) so I could see how DocuSign should be best used to overcome weaknesses in the 3rd party platform. 10/10 expert care.
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airSlate, Inc
No answers on this topic
Implementation Rating
DocuSign
Until you get the hang of it, I recommend doing several internal tests before sending a document to a client. As I mentioned earlier, you have to go through a bit of trial and error at first to verify that the workflow works as expected.
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airSlate, Inc
When I was hired on by my current company I was already a paying customer, so I just brought it with me. Once I showed our President/Founder how simple it was to use for our contracts, agreements, and NDAs, it has been a staple in our company ever since. That was almost 3 years ago. We've closed quicker because of the speed at which we can turn signed docs around.
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Alternatives Considered
DocuSign
I would say that DocuSign's biggest competitor and a most similar product is Adobe Sign. They both offer almost identical features with Adobe offering a slightly better interface. Adobe Sign is also less costly than DocuSign while offering templates that can be useful for various activities. If you are looking for more branding options then Adobe offers a slight advantage but for corporate control, I would say DocuSign offers more security.
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airSlate, Inc
I have used other editors such as Adobe Acrobat and, in my opinion, for the money Adobe costs, if the need is just to edit pdf I would go with PDFfiller. It is a really easy tool to use. It's learning curve is not that steep and it does pretty much everything I need from it.
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Scalability
DocuSign
In my years of using DocuSign, I have never had an outage. I haven't even encountered a bug.
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airSlate, Inc
No answers on this topic
Return on Investment
DocuSign
  • DocuSign has made fax machines obsolete for receiving, signing, and returning documents to multiple parties.
  • DocuSign is a secure method of signing documents and that is a positive. Fax machines are generally not very secure.
  • DocuSign stores your documents in an encrypted form which protects your privacy and the privacy of all parties named in a document.
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airSlate, Inc
  • not traveling with a printer
  • able to do work a lot faster
  • documents always look very professional
  • all the paperwork i need to fill out is typed, not handwritten into forms which looks much more professional. Almost as if I had an assistant to type out my documents
  • I love the fact that I can make an edit to an existing PDF. I dont have to go back and forth and ask for editable copies of word documents, etc.
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ScreenShots

DocuSign Screenshots

Screenshot of Screenshot of Screenshot of

PDFfiller Screenshots

Screenshot of Documents can be uploaded and then editedScreenshot of Includes a free iOs and Android app to manage documents on the go.Screenshot of Editor's interface with a sticky noteScreenshot of Text fields' optionsScreenshot of E-signing via pdfFillerScreenshot of Sharing options & other functionalities