Pendo Feedback vs. productboard

Receptive is very effective for multiple internal teams/department of a single product who need to scale their product feedback management effectively. We've been leveraging it for one of our products and it was so successful, that we implemented it with a second product. The main issue we ran into situationally with that was managing 2+ modules (products) in Receptive; it was a bit more difficult to present Receptive to two different customer bases/users (we couldn't change the appearance) and slightly confusing to do within the app (lots of filtering needed). I have heard that support of multiple modules is something that Receptive will likely be working on in the near future, so that's good news.

Incentivized

The best feature of productboard is organized features, it has a very simple structure and can be read and understood by anyone. If your roadmap is very dynamic and the executive team needs to be on top of it, productboard is the best application out there. But if you have a small product and features do not change very often, then maybe you can look at other alternatives since productboard is expensive.

Incentivized

• Easy collection of enhancement requests
• Linking to Jira tickets for development priorities
• Provides visibility for our customers into their priorities

Incentivized

• Flexibility to define different types of views.
• Great UX and UI.
• It's integrated with top project management tools as well as zaps for more customized processes.

Incentivized

• Do not charge per user (we almost cancelled over that).
• Get rid of or make the assumption of time and money saved more realistic.

Incentivized

• Far too expensive per seat
• No way to track/manage projects
• No way to abstract sets of features into larger buckets for high-level presentations

Incentivized

The support team is great - responsive and helpful.

Incentivized

Easy to contact right through their Intercom app and incredibly fast to respond.

Incentivized

We had UserVoice prior to Receptive but it was just too clunky and extensive for our needs. It was less about automation and still very manual work to process feedback. It also didn't provide collaboration levels that we needed for our internal teams to work together. ProdPad was a very clean tool but also didn't enable us to automate the process like Receptive does.

Incentivized

Productboard has a modern interface with a great user experience that will help you get onboard really fast especially if you are looking for one place to handle customer insights that are coming from different places and be able to score and report under value vs effort frameworks, and build roadmap views for different stakeholders for the company.

Incentivized

• Able to tie costs to enhancement requests via Jira integration

Incentivized

• ProductBoard is expensive, per user/month so ROI is not that great
• It is very useful the organization to view the roadmap
• It is mainly useful if someone dedicated (depending on the size of the product) is keeping it updated.

Incentivized