Pendo Feedback vs. productboard

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Pendo Feedback
Score 7.1 out of 10
N/A
Pendo Feedback (formerly Receptive, acquired 2019) is a SaaS product management platform that allows users to collect product feedback and feature requests from customers as well as internal teams, and collaborate on the product roadmap.N/A
productboard
Score 8.6 out of 10
N/A
productboard, from the company of the same name in San Francisco, is a product management system designed to help product managers understand what users need, prioritize what to build, and rally everyone around a roadmap.
$25
per month
Pricing
Pendo Feedbackproductboard
Editions & Modules
No answers on this topic
Essential
$25.00
per month
Pro
$60.00
per month
Scale
$120.00
per month
Offerings
Pricing Offerings
Pendo Feedbackproductboard
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
Pendo Feedbackproductboard
Small Businesses
Craft
Craft
Score 9.0 out of 10
Craft
Craft
Score 9.0 out of 10
Medium-sized Companies
productboard
productboard
Score 8.6 out of 10
Notion
Notion
Score 8.8 out of 10
Enterprises
Miro
Miro
Score 8.9 out of 10
Miro
Miro
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Pendo Feedbackproductboard
Likelihood to Recommend
8.7
(4 ratings)
9.3
(5 ratings)
Support Rating
8.6
(3 ratings)
9.0
(6 ratings)
User Testimonials
Pendo Feedbackproductboard
Likelihood to Recommend
Pendo.io
Receptive is very effective for multiple internal teams/department of a single product who need to scale their product feedback management effectively. We've been leveraging it for one of our products and it was so successful, that we implemented it with a second product. The main issue we ran into situationally with that was managing 2+ modules (products) in Receptive; it was a bit more difficult to present Receptive to two different customer bases/users (we couldn't change the appearance) and slightly confusing to do within the app (lots of filtering needed). I have heard that support of multiple modules is something that Receptive will likely be working on in the near future, so that's good news.
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productboard
The best feature of productboard is organized features, it has a very simple structure and can be read and understood by anyone. If your roadmap is very dynamic and the executive team needs to be on top of it, productboard is the best application out there. But if you have a small product and features do not change very often, then maybe you can look at other alternatives since productboard is expensive.
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Pros
Pendo.io
  • Easy collection of enhancement requests
  • Linking to Jira tickets for development priorities
  • Provides visibility for our customers into their priorities
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productboard
  • Flexibility to define different types of views.
  • Great UX and UI.
  • It's integrated with top project management tools as well as zaps for more customized processes.
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Cons
Pendo.io
  • Do not charge per user (we almost cancelled over that).
  • Get rid of or make the assumption of time and money saved more realistic.
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productboard
  • Far too expensive per seat
  • No way to track/manage projects
  • No way to abstract sets of features into larger buckets for high-level presentations
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Support Rating
Pendo.io
The support team is great - responsive and helpful.
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productboard
Easy to contact right through their Intercom app and incredibly fast to respond.
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Alternatives Considered
Pendo.io
We had UserVoice prior to Receptive but it was just too clunky and extensive for our needs. It was less about automation and still very manual work to process feedback. It also didn't provide collaboration levels that we needed for our internal teams to work together. ProdPad was a very clean tool but also didn't enable us to automate the process like Receptive does.
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productboard
Productboard has a modern interface with a great user experience that will help you get onboard really fast especially if you are looking for one place to handle customer insights that are coming from different places and be able to score and report under value vs effort frameworks, and build roadmap views for different stakeholders for the company.
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Return on Investment
Pendo.io
  • Able to tie costs to enhancement requests via Jira integration
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productboard
  • ProductBoard is expensive, per user/month so ROI is not that great
  • It is very useful the organization to view the roadmap
  • It is mainly useful if someone dedicated (depending on the size of the product) is keeping it updated.
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ScreenShots