Pike13 vs. ThunderTix

Pike13 is well suited for a membership/subscription based service business, where invoicing is directly tied to a scheduled event. It is limited as a "retail cash register" for the sale of physical goods/merchandise with no readily available inventory system tied to sales.

Incentivized

The capability to check in customers using a simple phone app allows offloading a lot of box office tasks to unskilled ushers and volunteers. It's just circumspect for all our ticketing needs.

• Scheduling
• Establishing purchasing platform
• Enrolling new clients and staff

Incentivized

• Thundertix is a WONDERFUL price that allows us to sell more tickets and increase our profits. The pricing of Thundertix is lower cost than anything else in the market.
• Thundertix is always innovating and adding to features relevant to the current market.
• Thundertix has great customer service, especially if you are willing to pay the premium price for over the phone customer support.

Incentivized

• The ability of the reporting function is strong, but the interface is not user friendly.
• The payroll function would be more powerful if it was integrated with main payroll providers.

Incentivized

• For the money, I honestly don't have a single critique. Some of the larger companies offer a few more features, but we believe that most of those bells and whistles are not worth a significant increase in price.
• Our venue is a 160 seat venue. Thundertix is ideal for this. I do not know how Thundertix would translate to a 15,000 venue. It is not what we deal with. We are involved in some higher ticket events, but those are all General Admission so I do not have to deal with 15,000 reserved seats.

Incentivized

We have been with them for over a decade and have no interest in leaving.

It's straightforward and, for the most part, easy to use and navigate. When there is an issue or problem that arises, support is usually very helpful in navigating us in the right direction. It keeps everything in order and on track, and is easy to use when trying to track down a client or previous purchases, which is important to our company

Incentivized

I haven't used the support at Pike13 directly. Our franchisor's IT department serves as an intermediary and seeks support at Pike13 on our behalf when required.

Incentivized

They are quick to respond to both calls and email. They also have a robust online set of documentation and tools that offer the possibility of finding your own answer. But, even if you don't use it, ThunderTix never asks the "did you check our online resources" questions. They never complain about emails or calls. They are there to help and do a fantastic job!

It was an easy transition that took less than a month from planning to implementation

I have not used similar products.

Incentivized

AudienceView has some of the oldest and least efficient user interfaces I have ever seen. Theres 5 different websites for the same account to access different things that are all interlinked and need to be accessed together. Ticket Spice charges a higher per ticket cost for most ticket price ranges. ThunderTix is a flat rate while ticket spice is a percentage.

Incentivized

• Reduced admin after implementation
• Great ROI

Incentivized

• It has greatly increased online sales
• We are break even but with only 1 event ran so far
• It has made teaching box office sellers easy

Incentivized