PingOne from Ping Identity vs. RoboForm

Really like [this] solution, it fits our requirements 100%. There are unlimited possibilities to extend the product, either by creating additional adapters or selectors. We really like the policy management level in PingFederate. It's extremely helpful when we can specify customer journey per many different requirements like user location, application type etc. As well, both StepUp and TopDown authentication flows were implemented [easily].

I use it on an almost hourly basis. With probably 10+ years of use, I have used it for everything and have found very little that it won't complete, but it isn't very good on mobile devices. I use it on my phone strictly as a reference because it does not work with either Samsung internet browser or Chrome for Android.

Incentivized

• Based on open standards, we can use as much or as little of the Ping suite as we like, depending on which other technologies we've already implemented.
• Continuous innovation and product enhancements have ensured their products continue to meet our rapidly evolving needs.
• Ping Identity has been an outstanding partner, starting with the RFP process and continuing to this day, years after the sale. They are focused on our success at every level of the company and are highly responsive to our needs, issues, and product suggestions.

• It remembers all our logons
• It has a good alphabetizing system
• You can store multiple users
• It also has a mobile app which is great

Incentivized

• Solutions are attractive to engineers but harder to sell to upper management.
• Support was initially a challenge but has improved immensely.

Incentivized

• Recommend periodic purging of unused passwords.
• Offer a "compromised password" alert feature.
• Don't remind me about a recent update as often as you do now. (I might be able to control this on my desktop's notification settings?)

As I mentioned earlier, efficiency and security are this software's bread and butter. The usability is very simple and straightforward, very user-friendly. As a result, it is efficient in a way that we can provide faster quality service to our merchants, and security in a way that our credentials will never leak since PingOne always values Personal Identifiable Information.

Incentivized

it is simple and intuitive

Incentivized

Ping's support is willing and attentive, but if I am in a position to engage them I am often at a point where most of the usual support engineers would not be in a position to answer the questions I have. However, Ping has been more than willing to engage their product and development teams with our organization as we take advanced deployment and use case challenges to them.

Incentivized

For the few times, in the many years that I have used RoboForm, and that I have needed to contact support they were very responsive.

Incentivized

This solution is selected before my time so, not much influence ,but product allow to customized and require decent ping skills to configure the solution. Okta and Other solutions are well suited in this category with some positive and some negative capabilities. it must say that Auth0 is the best option with Azure Identity to move ahead.

Incentivized

The number one alternative we see is LastPass. Many of our clients use it and are happy with it and I'm sure it's very close to RoboForm. I have personally used RoboForm for at least 10 years and have been extremely happy with it, so we did not do much comparing recently.

• Decreased overall number of help desk calls for password reset.
• Reduced time need for authentication; user[s] now have to authenticate once to be able to use more than 20 applications, instead of authenticating 20 times (per app).

• It helps to keep my business secure.
• Saves time filling out forms.
• Saves more time than writing out all of your passwords with pen and paper.

Incentivized