Pipedrive vs. Zendesk Sell

Pipedrive

Zendesk Sell

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Pipedrive	Score 8.6 out of 10	N/A	Pipedrive is a customer relationship management (CRM) software built to help small teams to drive sales.	$24 per month per seat
Zendesk Sell	Score 9.7 out of 10	N/A	Zendesk Sell (formerly Base CRM) is a CRM that aims to give reps access to integrated tools that provide the full context of a customer account. This keeps them in the loop and allows them to capitalize on opportunities. Zendesk Sell can be extended with Reach, a lead generation and engagement tool that automates the process of finding and keeping leads interested, so reps can focus more on building relationships and crushing their quotas. Base CRM was founded in 2009, and acquired by Zendesk…	$19 per seat/month billed annually

Pricing

Pipedrive

Zendesk Sell

Editions & Modules

Essential: $24
per month per seat
Advanced: $49
per month per seat
Professional: $69
per month per seat
Power: $79
per month per seat
Enterprise: $129
per month per seat

Sell Team: $19.00
per seat/month billed annually
Reach prospecting enrichment add-on (requires a Sell Subscription): $27.00
Per User Per Month (billed annually)
Sell Professional: $49.00
per seat/month billed annually
Sell Enterprise: $99.00
per seat/month billed annually
Sell Elite: $199.00
per seat/month billed annually

Offerings

Pricing Offerings
Pipedrive	Zendesk Sell
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

Monthly plans are available. The Essentials monthly plan at $24 per month.

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More Pricing Information

Community Pulse
	Pipedrive	Zendesk Sell
Considered Both Products	Pipedrive Verified User Anonymous Chose Pipedrive Salesforce is more complex, visually Pipedrive is easier to look at at a glance to see where your opportunities fall in the stages in your funnel; whereas salesforce is not as visually appealing. Pipedrive is better for smaller businesses and more price effective than some of … Incentivized Helpful? Aviva Rosman Co-Founder and COO Chose Pipedrive Hubspot is more complex with more functionality, Pipedrive is easier and more straightforward to use. Incentivized Helpful? Verified User Anonymous Chose Pipedrive Much easier setup and use on basic level. Incentivized Helpful? Verified User Anonymous Chose Pipedrive The reporting tools with Pipedrive are immensely more advanced and customizable than Clio Grow. We are able to adjust and tweak the reports to make sense for our firm specifically whereas with Clio Grow, you were sort of stuck with the default reports. Pipedrive beats Clio Grow … Incentivized Helpful? Verified User Anonymous Chose Pipedrive Asana is much better for task management and to-do lists. Also, it has a great calendar feature. Incentivized Helpful? Adam Tuchscherer Sales/Finance Exec Chose Pipedrive Overall compared to SFDC and other CRM tools Pipedrive stacks up very well when it comes to ease of use and usability. It needs a bit better more robust reporting compared to some of the other tools. But for the cost and value provides I'd rank Pipedrive very highly in … Incentivized Helpful? Verified User Anonymous Chose Pipedrive Pipedrive has a simpler interface and focuses on sales initiatives rather than digital marketing efforts which is something that our sales team needs. Pipedrive offers a good level of flexibility when it comes to customizations and they are always open to adding new features. Incentivized Helpful? Adil Khan Robin Front-end Developer\| Team Lead Chose Pipedrive Pipedrive has an excellent UI, email tracking features, and the ability to display contact information and notes about each individual. It allows us to integrate other systems with a high degree of automation, which is crucial to our workflow. Easy to pick up and use, with … Incentivized Helpful? Verified User Anonymous Chose Pipedrive We switched from Microsoft Dynamics to Pipedrive because Pipedrive was more cost effective and gave us more control over the custom fields we could make that applied directly to our company. It also was a much easier software to navigate and the sales team was using it a lot … Incentivized Helpful? WO Weronika Oesterreicher Account Director Chose Pipedrive Pipedrive's integrations are so much better. Pipedrive has a much better user interface, the email tracking functionality is very handy, Pipedrive has a better interface in displaying people's contact details and our notes on them, and most importantly, Pipedrive allows us to … Incentivized Helpful? Verified User Anonymous Chose Pipedrive It is easier to use and more specific. I think HubSpot has a lot and can be overwhelming or confusing at the start. It is cheaper, and the automation is easier to configure. I think it is a better option to start with Pipedrive software. Try it and check for yourself. Incentivized Helpful? Mark Rueckert Sales Director Chose Pipedrive Pipedrive is less complex and far more affordable. It is missing some of the marketing tools (email marketing, adspend tracking, etc.) But for a small team this tool is far superior. It cuts out the fluff and focuses on helping you manage a pipeline. And the cost is a million … Incentivized Helpful? Verified User Anonymous Chose Pipedrive Better integrations, dashboards, reporting, and tasks Incentivized Helpful? Jack Mattheus Human Resources Management Chose Pipedrive The difference between this CMR software and similar ones is that Pipedrive is much more complete in terms of features that can be exercised in different job roles such as consulting, human resources management and marketing. Incentivized Helpful? Verified User Anonymous Chose Pipedrive Capsule CRM Incentivized Helpful? Verified User Anonymous Chose Pipedrive Pipeline Deals - prior to Pipedrive we tested Pipeline Deals. these two products are similar as in they are made for small/mid-sized businesses. We felt that Pipedrive was more intuitive and easier for our companies needs. The deal tracking was a real decision-maker for us. … Incentivized Helpful? Verified User Anonymous Chose Pipedrive I much prefer the interface of Pipedive when compared to Zoho. Much more user friendly and the team is always readily available when we need them. Pipedrive allowed for many custom integrations to be added, as Zoho was a tad more complicated to manipulate. We would not go back … Incentivized Helpful? Verified User Anonymous Chose Pipedrive Pipedrive is much more intuitive, fast, easy to understand and to keep tracking, BUT, it's not as customizable, as good for marketing automation, it doesn't use AI. Salesforce was the most customizable CRM I ever used, that was amazing, we could adapt to every business, but the … Incentivized Helpful? Verified User Anonymous Chose Pipedrive I have not used products similar to Pipedrive. Incentivized Helpful? ER Edgar Romero Director of Sales Chose Pipedrive Pipedrive stands ahead of SugarCRM in its ease of use, its simplicity and zero overhead information that is not needed in order to manage your leads. Pipedrive is our preferred tool since it has everything you would really need is a pretty simple, clean, and easy to use and … Incentivized Helpful? Verified User Anonymous Chose Pipedrive Pipedrive was being used by a sister company and recommended. Not sure how a one on one trial would go. I like Outlook for email and Pipedrive is weak when synching with Outlook Incentivized Helpful? TB Timothy Berman Innovation Manager Chose Pipedrive Pipedrive is extremely lightweight, but extremely powerful as you get deeper into it. My 61 year old father will use it, when he won't even use email on desktop. Pipedrive is inexpensive and easy to adopt. It's also easy to adapt, adding custom fields, deal stages, and other … Incentivized Helpful? Stephen Steinberg Founder Chose Pipedrive Pipedrive is extremely simple with the pipeline management, but more time-consuming than necessary for even simpler tasks like browsing through contacts or organizations, and especially making changes to those contacts or organizations. If they were able to make it so that you … Incentivized Helpful? Brett Eskelson VP of Sales Chose Pipedrive Pipedrive is nowhere near as capable as Salesforce, but it's also much easier to manage. I think of Pipedrive as a simple version CRM that is good for managing inbound lead's interests in an organized way. When you have a larger sales structure with different components and … Incentivized Helpful? SM Shannon McNamara Digital Marketing Chose Pipedrive Pipedrive was the best option for our company because the price is right for a small company! Before Pipedrive, we were just tracking sales in excel spreadsheets, and Pipedrive I believe is the next best step if you want to graduate from spreadsheets, but not take your company … Incentivized Helpful?	Zendesk Sell ML Michael Litvack Representative Chose Zendesk Sell The contact management system is better and the association between contacts and deals is a big improvement. Tracking emails in addition to notes is an improvement. Incentivized Helpful? LJ Leif Johnson Senior Sales Engineer Chose Zendesk Sell I am currently using Hubspot, which we upgraded to from Zendesk Sell. I used SalesForce many years ago, but too long ago to comment on any current functionality. Incentivized Helpful? Brittany Cooper Manager, Customer Success Chose Zendesk Sell We moved away from the platform above because integrations and reporting through Zendesk Sell (formerly Base CRM) are far better. Zendesk Sell (formerly Base CRM) is definitely a more modern approach to our ever-changing company. We needed a system that provided accurate and … Incentivized Helpful? Matt Suozzo CEO Chose Zendesk Sell Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to Hubspot which provides a lot more value than Base did, but it isn't right for everyone. Hubspot is focused on capturing in-bound leads and has its own flaws and limitations, but … Incentivized Helpful? Verified User Anonymous Chose Zendesk Sell Zendesk Sell is not as robust as other leading CRM tools I have used in the past like Salesforce. Salesforce is the market leader and is always leading the way in innovation. Salesforce objects management is better simpler and allows the user to customize different screens and … Incentivized Helpful? Matt Meinel SVP Sales, Business Development, and Solutions Architecture Chose Zendesk Sell It does everything salesforce was doing only easier and the mobile app was much better and cheaper. I have been able to both run a sales team and do the sysadmin and setup work on base as a sales manager. Incentivized Helpful? Ali Nisar Director Of Strategic Partnerships Chose Zendesk Sell Much more efficient and cleaner interface allows quicker and simpler contact/pipeline management for all members of staff regardless of seniority. Additionally, it's a much simpler platform designed for sales compared to more traditional CRMs. Incentivized Helpful? Krish Jagirdar Vice President Chose Zendesk Sell Price and usability are the reason I choose Base against other firms. Incentivized Helpful? Gregory Perrine CEO Chose Zendesk Sell Let's face it, there's a lot of competition in the market of CRM systems. From Salesforce, Hubspot, and Zoho, which offer other modules that integrate other elements of the business into the CRM, to options like Sharpspring, CampaignerCRM, and SugarCRM that integrates marketing … Incentivized Helpful? bryan robison Director of Sales Chose Zendesk Sell Much easier to use! It's more updated, more modern. It feels like using a Mac Laptop as opposed to using an IBM that runs Microsoft Office 1997. The integration and windows for emails and tasks is much easier to use. Notes is something that anyone on the team can jump on and … Incentivized Helpful? Thomas Henderson Acquisition Manager Chose Zendesk Sell I have used Base CRM for 3 years now and I haven't looked back. Compared to Salesforce, Base is significantly more functional and intuitive. Incentivized Helpful? Jeremy Doyle Director, Special Accounts Chose Zendesk Sell Base CRM is great for beginners, or small sales forces. API/integrations need help. As a CRM it works just fine, but could use some improvement, and backing. A lot of Base CRM users are great help, but there needs to be a more robust back end to help your customers implement … Incentivized Helpful?

Features

Pipedrive

Zendesk Sell

Sales Force Automation

Comparison of Sales Force Automation features of Product A and Product B
	Pipedrive 7.9 Ratings 1% above category average	Zendesk Sell 6.6 Ratings 17% below category average
Customer data management / contact management	8.70 Ratings	8.90 Ratings
Workflow management	7.70 Ratings	6.10 Ratings
Territory management	6.50 Ratings	4.90 Ratings
Opportunity management	8.30 Ratings	7.90 Ratings
Integration with email client (e.g., Outlook or Gmail)	8.80 Ratings	6.90 Ratings
Contract management	8.30 Ratings	5.40 Ratings
Quote & order management	7.30 Ratings	3.90 Ratings
Interaction tracking	8.50 Ratings	7.90 Ratings
Channel / partner relationship management	7.10 Ratings	7.80 Ratings

Customer Service & Support

Comparison of Customer Service & Support features of Product A and Product B
	Pipedrive 2.9 Ratings 91% below category average	Zendesk Sell 9.0 Ratings 15% above category average
Case management	4.70 Ratings	9.00 Ratings
Call center management	1.10 Ratings	9.00 Ratings
Help desk management	3.10 Ratings	9.00 Ratings

Marketing Automation

Comparison of Marketing Automation features of Product A and Product B
	Pipedrive 7.5 Ratings 3% below category average	Zendesk Sell 6.9 Ratings 12% below category average
Lead management	7.50 Ratings	6.00 Ratings
Email marketing	7.60 Ratings	7.80 Ratings

CRM Project Management

Comparison of CRM Project Management features of Product A and Product B
	Pipedrive 6.7 Ratings 14% below category average	Zendesk Sell 5.3 Ratings 37% below category average
Task management	7.80 Ratings	8.00 Ratings
Billing and invoicing management	4.10 Ratings	1.00 Ratings
Reporting	8.20 Ratings	7.00 Ratings

CRM Reporting & Analytics

Comparison of CRM Reporting & Analytics features of Product A and Product B
	Pipedrive 7.8 Ratings 2% above category average	Zendesk Sell 8.2 Ratings 7% above category average
Forecasting	7.70 Ratings	7.80 Ratings
Pipeline visualization	8.20 Ratings	7.90 Ratings
Customizable reports	7.50 Ratings	9.00 Ratings

Customization

Comparison of Customization features of Product A and Product B
	Pipedrive 6.4 Ratings 18% below category average	Zendesk Sell 4.2 Ratings 59% below category average
Custom fields	8.50 Ratings	7.80 Ratings
Custom objects	8.50 Ratings	4.90 Ratings
Scripting environment	1.00 Ratings	1.10 Ratings
API for custom integration	7.60 Ratings	3.00 Ratings

Security

Comparison of Security features of Product A and Product B
	Pipedrive 6.7 Ratings 23% below category average	Zendesk Sell 9.5 Ratings 12% above category average
Single sign-on capability	6.10 Ratings	9.90 Ratings
Role-based user permissions	7.20 Ratings	9.00 Ratings

Social CRM

Comparison of Social CRM features of Product A and Product B
	Pipedrive 1.1 Ratings 149% below category average	Zendesk Sell 4.0 Ratings 61% below category average
Social data	1.10 Ratings	1.00 Ratings
Social engagement	1.10 Ratings	6.90 Ratings

Integrations with 3rd-party Software

Comparison of Integrations with 3rd-party Software features of Product A and Product B
	Pipedrive 3.6 Ratings 71% below category average	Zendesk Sell 5.4 Ratings 33% below category average
Marketing automation	3.60 Ratings	9.80 Ratings
Compensation management	3.50 Ratings	1.00 Ratings

Platform

Comparison of Platform features of Product A and Product B
	Pipedrive 8.2 Ratings 7% above category average	Zendesk Sell 8.0 Ratings 4% above category average
Mobile access	8.20 Ratings	8.00 Ratings

Best Alternatives
	Pipedrive	Zendesk Sell
Small Businesses	Salesmate Score 10.0 out of 10	Salesmate Score 10.0 out of 10
Medium-sized Companies	Creatio Score 9.3 out of 10	Creatio Score 9.3 out of 10
Enterprises	Creatio Score 9.3 out of 10	Creatio Score 9.3 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Pipedrive	Zendesk Sell
Likelihood to Recommend	8.0 (0 ratings)	10.0 (0 ratings)
Likelihood to Renew	8.0 (0 ratings)	9.0 (0 ratings)
Usability	9.0 (0 ratings)	8.9 (0 ratings)
Availability	8.2 (0 ratings)	10.0 (0 ratings)
Performance	- (0 ratings)	10.0 (0 ratings)
Support Rating	8.5 (0 ratings)	8.8 (0 ratings)
Online Training	- (0 ratings)	7.0 (0 ratings)
Implementation Rating	8.2 (0 ratings)	8.0 (0 ratings)
Configurability	- (0 ratings)	10.0 (0 ratings)
Ease of integration	- (0 ratings)	10.0 (0 ratings)
Product Scalability	- (0 ratings)	10.0 (0 ratings)
Vendor post-sale	- (0 ratings)	10.0 (0 ratings)
Vendor pre-sale	- (0 ratings)	10.0 (0 ratings)

User Testimonials
	Pipedrive	Zendesk Sell
Likelihood to Recommend	Pipedrive's lead management features are top-notch, particularly the ability to automate email correspondence and receive alerts when necessary. It has an excellent pipeline, opportunity management, and sales automation without coding: —Exceptional cost-effectiveness. —User-friendliness. —Usability. —Top-notch search filter. However, its speed could be increased because adding new actions requires numerous taps and swipes. Incentivized Adil Khan Robin Front-end Developer\| Team Lead Read full review	I think that for a company that creates any sales and needs to house their client information, the Base is perfect. The price of the program makes it completely worth the investment. And to be able to use customizations makes it possible for any business that does sales use Base for their orders. I would say for companies that use legal contracts or binding contracts for their business, Base may be too simple for their needs. We work in tandem with a company that always has contracts going back and forth, and the build out of the customizations here weren't really going to work for them. Incentivized bryan robison Director of Sales Read full review
Pros	Great visual visibility of the funnel plus easy to drag the deals across the stages The email integration that collects all relevant communication (also through the possibility of adding a deal-specific Pipedrive address on BCC) The integration with Pandadoc, which we use a lot, so that Pipedrive keeps a really handy overview of the documents we have sent out / which have been signed WO Weronika Oesterreicher Account Director Read full review	Integrates well with FullContact, Slack via Zapier, and Gmail and google calendar. Excellent mobile app for iPhone lets salespeople have data at their fingertips and enter notes at conferences, in elevators, wherever. Does all the basic things a salesperson needs to be productive, contacts capture, deal capture, documents, smart linking of contacts to deals, and nice reminder features. Incentivized Matt Meinel SVP Sales, Business Development, and Solutions Architecture Read full review
Cons	Showing the customers name on the pipeline page. Right now I can only get it to show the brand name twice. I wish it would replace the second brand name with the main point of contact. Better reporting tools. Their reporting tools are not easy to pick up. I've spent time trying to figure it out and it isn't something I can pick up on quickly. Better training options. I wish I had a personal trainer to walk me through the best way to use Pipedrive so I can get the most out of it. Incentivized Mark Rueckert Sales Director Read full review	There was no ability to add prospects from a company domain or email to auto-fill any data. You had to type in all of the data you gathered about that prospect. The default only gave you two phone numbers for the company, too few. Incentivized LJ Leif Johnson Senior Sales Engineer Read full review
Likelihood to Renew	Unless I find something better... Verified User Anonymous Read full review	The integration with the other Zendesk products is key. Allows other people in the company, such as support, to be involved in the sales process. Incentivized ML Michael Litvack Representative Read full review
Usability	There is a learning curve that caused a slow adoption but overall the UI looks great and the support is helpful when there is an issue that you need to be addressed. The marketplace integrations (developed by Pipedrive) could definitely use some work as they're not as seamless as we'd hoped for! Incentivized Verified User Anonymous Read full review	I received about two hours worth of training on Zendesk Sell (formerly Base CRM). I will say it's a clean look and the ability to change views is extremely helpful. I do wish there were other features that allowed the views to be more simplistic. Some views can be overwhelming to look at. Nevertheless with the minimum training, I am still able to navigate through Zendesk Sell (formerly Base CRM) successfully due to the ease of usability. Incentivized Brittany Cooper Manager, Customer Success Read full review
Reliability and Availability	No answers on this topic	Always available and easy connection from Zendesk Support Incentivized ML Michael Litvack Representative Read full review
Performance	No answers on this topic	Never any latency issues Incentivized ML Michael Litvack Representative Read full review
Support Rating	Between quick video tutorials and having very quick feedback from their support teams, it is one of the main reasons I would recommend Pipedrive. It is critical, especially when setting up the platform to meet your companies needs, that a solid support team like Pipedrive has is there to make the transition easier. Incentivized Verified User Anonymous Read full review	Due to the ease of the product, I have not had the chance to reach out to support yet. I’ve had no reason. The resources provided to clients are extremely helpful and detailed. So far my questions have been pretty basic and I generally just ask my colleague or teammate. They're able to assist with the answer. Incentivized Brittany Cooper Manager, Customer Success Read full review
Online Training	No answers on this topic	This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such. Incentivized Jeremy Doyle Director, Special Accounts Read full review
Implementation Rating	Experiment is the only way to start Ed Juline Director of Sales Read full review	Simple, and straight forward. Incentivized Jeremy Doyle Director, Special Accounts Read full review
Alternatives Considered	The reporting tools with Pipedrive are immensely more advanced and customizable than Clio Grow. We are able to adjust and tweak the reports to make sense for our firm specifically whereas with Clio Grow, you were sort of stuck with the default reports. Pipedrive beats Clio Grow hands down. Incentivized Verified User Anonymous Read full review	Zendesk Sell is not as robust as other leading CRM tools I have used in the past like Salesforce. Salesforce is the market leader and is always leading the way in innovation. Salesforce objects management is better simpler and allows the user to customize different screens and have different dashboards for reporting reasons. This is definitely a good alternative to Salesforce especially if you are currently using any other Zendesk products like Zendesk support. Incentivized Verified User Anonymous Read full review
Scalability	No answers on this topic	Always on, always available. Incentivized ML Michael Litvack Representative Read full review
Return on Investment	Great on setup which made our work easier and less technically equipped people can manage a lot of things(compared to SalesForce where you need to hire a developer to set it up) We were able to integrate our calling system easily and get things going on the lead calling aspect. Great multipipeline option where we were able to manage both organisations under one roof. Incentivized Verified User Anonymous Read full review	Increased efficiency with a central hub for all of our customer data. Workflows are easy to set up and beneficial for us. Received minimum training, therefore it's easy to navigate. Reduced employee costs. Employees can spend more time completing other important tasks. Incentivized Brittany Cooper Manager, Customer Success Read full review
ScreenShots	Pipedrive Screenshots