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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Pipeline CRM

    Score5.2 out of 10
    N/AFounded in 2006, Pipeline CRM (formerly PipelineDeals) is a CRM for small and midsize businesses, empowering sales teams across a breadth of industries to build game changing relationships. Pipeline is built around a customizable user experience, sales focused features, and customer support and service. The vendor, headquartered in Seattle, boasts 18,000 users in 60 countries who use Pipeline to gain visibility into their sales, accelerate opportunities, and close more deals.

    $29

    per month

    Really Simple Systems

    Score7.6 out of 10
    Small Businesses (1-50 employees)
    Really Simple Systems is a customer relationship management (CRM) software deployed via cloud with built-in features like email marketing, pipeline management, and case management.

    $8

    per month

    Pricing
    Pipeline CRMReally Simple Systems
    Editions & Modules
    Start
    $300
    per year per user
    Develop
    $396
    per year per user
    Develop
    $588
    per year per user
    Free CRM
    $0
    2 Users and 100 Company Records
    Starter
    $15
    per User, 1000 Company Records, Unlimited Contacts, 1 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Online ‘self-service’ Support Hub, Email and Online Chat Support, Optional Marketing Module
    Professional
    $33
    per User, 5000 Company Records, Unlimited Contacts, 5 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Advanced User Permission Levels, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support, Priority Technical Support, Optional Marketing and Service Desk Modules
    Enterprise
    $50
    per User, Unlimited Company Records, Unlimited Contacts, Unlimited Document Storage, MailSync, Advanced Reporting, Custom Settings, Advanced User Permission Levels, API Integration, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support , Top Priority Technical Support, Dedicated Account Manager, Free Online Team Training , Optional Marketing and Service Desk Modules
    Offerings
    Pricing Offerings
    Pipeline CRMReally Simple Systems
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—All plans include free customer support and setup help.
    More Pricing Information
    Community Pulse
    Pipeline CRMReally Simple Systems
    Considered Both Products
    Pipeline CRM PipelineDeals
    No answer on this topic
    Really Simple Systems
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    18 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    16 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    18 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    14 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    14 Answers
    Features
    Pipeline CRMReally Simple Systems
    Sales Force Automation
    Comparison of Sales Force Automation features of Pipeline CRM and Really Simple Systems
    Feature
    Pipeline CRM
    6.9
    5 Ratings
    13% below category average
    Really Simple Systems
    7.2
    33 Ratings
    8% below category average
    Customer data management / contact management8.05 Ratings7.833 Ratings
    Workflow management8.05 Ratings7.213 Ratings
    Territory management7.04 Ratings6.98 Ratings
    Opportunity management8.05 Ratings7.727 Ratings
    Integration with email client (e.g., Outlook or Gmail)4.05 Ratings6.325 Ratings
    Contract management5.05 Ratings00 Ratings
    Quote & order management6.03 Ratings00 Ratings
    Interaction tracking9.05 Ratings7.525 Ratings
    Channel / partner relationship management7.04 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Pipeline CRM and Really Simple Systems
    Feature
    Pipeline CRM
    7.8
    3 Ratings
    1% above category average
    Really Simple Systems
    7.2
    25 Ratings
    7% below category average
    Case management7.03 Ratings7.423 Ratings
    Call center management8.21 Ratings00 Ratings
    Help desk management8.21 Ratings7.024 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Pipeline CRM and Really Simple Systems
    Feature
    Pipeline CRM
    5.0
    4 Ratings
    43% below category average
    Really Simple Systems
    7.1
    27 Ratings
    8% below category average
    Lead management8.04 Ratings7.024 Ratings
    Email marketing2.02 Ratings7.220 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Pipeline CRM and Really Simple Systems
    Feature
    Pipeline CRM
    4.5
    5 Ratings
    52% below category average
    Really Simple Systems
    7.0
    29 Ratings
    9% below category average
    Task management3.04 Ratings7.127 Ratings
    Billing and invoicing management5.53 Ratings00 Ratings
    Reporting5.03 Ratings6.925 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Pipeline CRM and Really Simple Systems
    Feature
    Pipeline CRM
    6.7
    5 Ratings
    13% below category average
    Really Simple Systems
    6.5
    25 Ratings
    16% below category average
    Forecasting8.03 Ratings6.320 Ratings
    Pipeline visualization5.05 Ratings6.321 Ratings
    Customizable reports7.05 Ratings6.824 Ratings
    Customization
    Comparison of Customization features of Pipeline CRM and Really Simple Systems
    Feature
    Pipeline CRM
    9.5
    5 Ratings
    22% above category average
    Really Simple Systems
    6.8
    28 Ratings
    12% below category average
    Custom fields10.05 Ratings7.128 Ratings
    Custom objects10.05 Ratings6.824 Ratings
    Scripting environment8.21 Ratings00 Ratings
    API for custom integration10.05 Ratings6.517 Ratings
    Security
    Comparison of Security features of Pipeline CRM and Really Simple Systems
    Feature
    Pipeline CRM
    6.0
    3 Ratings
    33% below category average
    Really Simple Systems
    7.8
    28 Ratings
    7% below category average
    Single sign-on capability6.02 Ratings00 Ratings
    Role-based user permissions6.02 Ratings7.828 Ratings
    Social CRM
    Comparison of Social CRM features of Pipeline CRM and Really Simple Systems
    Feature
    Pipeline CRM
    8.1
    2 Ratings
    8% above category average
    Really Simple Systems
    -
    Ratings
    Social data8.12 Ratings00 Ratings
    Social engagement8.21 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Pipeline CRM and Really Simple Systems
    Feature
    Pipeline CRM
    4.6
    3 Ratings
    48% below category average
    Really Simple Systems
    -
    Ratings
    Marketing automation2.03 Ratings00 Ratings
    Compensation management7.31 Ratings00 Ratings
    Platform
    Comparison of Platform features of Pipeline CRM and Really Simple Systems
    Feature
    Pipeline CRM
    8.0
    5 Ratings
    5% above category average
    Really Simple Systems
    6.8
    21 Ratings
    11% below category average
    Mobile access8.05 Ratings6.821 Ratings
    Best Alternatives
    Pipeline CRMReally Simple Systems
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Pipeline CRMReally Simple Systems
    Likelihood to Recommend
    7.0
    (6 ratings)
    7.6
    (34 ratings)
    Likelihood to Renew
    7.0
    (1 ratings)
    9.1
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    7.8
    (18 ratings)
    Support Rating
    8.0
    (1 ratings)
    8.0
    (17 ratings)
    User Testimonials
    Pipeline CRMReally Simple Systems
    Likelihood to Recommend
    Pipeline CRM PipelineDeals
    If you have a small business where you are trying to keep things simple, then PipelineDeals is a perfect fit. Once you get to where you are wanting to tie your marketing efforts and create marketing campaigns that are tied to leads, it starts to miss the mark
    Incentivized
    Read full review
    Really Simple Systems
    If you have a customer/job where there are steps to be followed such as quotes, follow up, purchase orders received, etc. You can set reminders for a member of the team with their next step and they will be sent reminders. Works well as long as it is kept updated.
    Incentivized
    Read full review
    Pros
    Pipeline CRM PipelineDeals
    • Flexibility: It provides the flexibility to set it up how you want to use it. Customization is beyond what you probably want or need.
    • Reporting: We were able to setup all types of reporting and tracking.
    • Ease of Use: While the platform was powerful, it was always easy to use.
    Incentivized
    Read full review
    Really Simple Systems
    • Can send out marketing emailers within 5 minutes of an industry-specific update from any device
    • Sales dashboard [can be] built how I want it using the Really Simple Systems widgets
    • Activity integration from email accounts included
    • Manage my sales pipeline opportunities effectively
    Read full review
    Cons
    Pipeline CRM PipelineDeals
    • I wouldn't say no areas for improvement exist, but I will say that PipelineDeals takes customer input, shared product roadmap, and supports what they have very nicely. What they provide works out-of-the-box. Improvements can always be made with respect to pre-packaged integration with 3rd party services/solutions, and with extended attributes, but you also want to avoid something that attempts to boil the ocean.
    Incentivized
    Read full review
    Really Simple Systems
    • Resends - I would like a simple [one-click] function to resend email campaigns to [non-openers.]
    • [Emails] that have been created but not sent or attached to a campaign I would like to see a place that they could be in [the] draft so I can come back to them at a later date without them appearing on the email list[.]
    Incentivized
    Read full review
    Likelihood to Renew
    Pipeline CRM PipelineDeals
    If we can integrate and easily export and clean all of our data such that it can be used for multiple purposes, i.e. outreach to guests, sending out newsletters to subscribers, doing research and tracking progress, we will definitely renew
    Incentivized
    Read full review
    Really Simple Systems
    No answers on this topic
    Usability
    Pipeline CRM PipelineDeals
    The user interface is simple and easy to navigate. Anyone who is overwhelmed with some of the more complicated CRM systems will definitely enjoy the simplicity of what PipelineDeals has to offer
    Incentivized
    Read full review
    Really Simple Systems
    Simple systems is great for smaller sales and marketing teams to log their territories and report on progress on their opportunities. There are many useful features such as tasks and reporting to show to management how opportunities are progressing and when the estimated close date would occur. The two main issues are scalability within larger [organizations] and the ease to duplicate contacts.
    Incentivized
    Read full review
    Support Rating
    Pipeline CRM PipelineDeals
    Any time I have had questions or issues that have come up I've always been able to get a quick response and a resolution to what I was needing.
    Incentivized
    Read full review
    Really Simple Systems
    Whenever I have had any issues, which is probably only 3 times in 10 years, the back office support has been fantastic and got me up and running again in a very short time. Cannot fault them at all. But as I stated, problems have been very few and far between.
    Incentivized
    Read full review
    Alternatives Considered
    Pipeline CRM PipelineDeals
    The cost is much better and it is much easier to use. Salesforce was way too robust and I never want to hire a consultant to set up a CRM. PipelineDeals CRM has the best visibility of our sales efforts.
    Incentivized
    Read full review
    Really Simple Systems
    We choose RSS due to cost. We are a startup and needed a great solution that did not cost [a lot]. RSS [fits] all our needs at the perfect price. We could not be more thrilled with our choice and it has simplified our client interaction[.]
    Incentivized
    Read full review
    Return on Investment
    Pipeline CRM PipelineDeals
    • Has made us understand sales tactics that are working
    • Easily create forecasting on growth in multiple categories
    • Understand our process and what we need to improve on in closing deals
    Incentivized
    Read full review
    Really Simple Systems
    • A very positive effect on our understanding of our customers and what kind of events are working well at the venue and which aren't. This will allow us to work more smartly when responsive to enquiries, improving our overall productivity.
    • Very positive impact on our current review of marketing and sales strategy.
    Incentivized
    Read full review
    ScreenShots

    Pipeline CRM Screenshots

    Screenshot of the Pipeline CRM main dashboardScreenshot of a Kanban viewScreenshot of a lead list viewScreenshot of the Pipeline CRM Help Center and Resources

    Really Simple Systems Screenshots

    Screenshot of Accounts PageScreenshot of Tasks PageScreenshot of Marketing Dashboard