Pipeliner CRM vs. Zendesk Sell

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Pipeliner CRM
Score 8.7 out of 10
Mid-Size Companies (51-1,000 employees)
Pipeliner CRM is a sales enablement tool focusing on pipeline management, sales processes, and analytics designed to empower sales professionals. Pipeliner CRM provides a visual sales process, profiles, and charts, all of which aim to help users take the right actions with their buyers and even helps identify key contacts within an organization. Pipeliner CRM Cloud is the latest addition to a product line that already includes Pipeliner CRM Hybrid, an…
$65
Zendesk Sell
Score 7.7 out of 10
N/A
Zendesk Sell (formerly Base CRM) is a CRM that aims to give reps access to integrated tools that provide the full context of a customer account. This keeps them in the loop and allows them to capitalize on opportunities. Zendesk Sell can be extended with Reach, a lead generation and engagement tool that automates the process of finding and keeping leads interested, so reps can focus more on building relationships and crushing their quotas. Base CRM was founded in 2009, and acquired by Zendesk…
$19
per seat/month billed annually
Pricing
Pipeliner CRMZendesk Sell
Editions & Modules
STARTER - Basic sales management, tracking and collaboration
$65.00 per user per month
STARTER - Basic sales management, tracking and collaboration
$65 per user per month
BUSINESS - Full CRM functionality, customization and unique productivity features.
$85 per user per month
BUSINESS - Full CRM functionality, customization and unique productivity features.
$85 per user per month
ENTERPRISE - Full CRM functionality with advanced reporting, customization and services.
$115 per user per month
ENTERPRISE - Full CRM functionality with advanced reporting, customization and services.
$115 per user per month
UNLIMITED - Full CRM functionality with advanced reporting, customization and services.
$150 per user per month
UNLIMITED - Advanced CRM functionality including advanced features
$150 per user per month
Sell Team
$19.00
per seat/month billed annually
Reach prospecting enrichment add-on (requires a Sell Subscription)
$27.00
Per User Per Month (billed annually)
Sell Professional
$49.00
per seat/month billed annually
Sell Enterprise
$99.00
per seat/month billed annually
Sell Elite
$199.00
per seat/month billed annually
Offerings
Pricing Offerings
Pipeliner CRMZendesk Sell
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Pipeliner CRMZendesk Sell
Top Pros
Top Cons
Features
Pipeliner CRMZendesk Sell
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Pipeliner CRM
9.0
18 Ratings
16% above category average
Zendesk Sell
6.6
15 Ratings
15% below category average
Customer data management / contact management8.218 Ratings8.914 Ratings
Workflow management8.818 Ratings6.115 Ratings
Territory management8.916 Ratings4.98 Ratings
Opportunity management9.018 Ratings7.813 Ratings
Integration with email client (e.g., Outlook or Gmail)9.617 Ratings6.915 Ratings
Contract management8.816 Ratings5.410 Ratings
Quote & order management9.62 Ratings3.97 Ratings
Interaction tracking8.817 Ratings7.915 Ratings
Channel / partner relationship management9.014 Ratings7.811 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Pipeliner CRM
9.3
2 Ratings
22% above category average
Zendesk Sell
9.0
12 Ratings
18% above category average
Case management9.11 Ratings9.07 Ratings
Call center management9.11 Ratings9.08 Ratings
Help desk management9.62 Ratings9.011 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Pipeliner CRM
8.6
19 Ratings
13% above category average
Zendesk Sell
6.9
12 Ratings
9% below category average
Lead management8.919 Ratings6.012 Ratings
Email marketing8.22 Ratings7.89 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Pipeliner CRM
8.8
19 Ratings
15% above category average
Zendesk Sell
5.3
13 Ratings
35% below category average
Task management8.319 Ratings8.013 Ratings
Billing and invoicing management9.11 Ratings1.05 Ratings
Reporting9.018 Ratings7.013 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Pipeliner CRM
8.3
19 Ratings
9% above category average
Zendesk Sell
8.2
15 Ratings
7% above category average
Forecasting9.019 Ratings7.812 Ratings
Pipeline visualization8.319 Ratings7.814 Ratings
Customizable reports7.519 Ratings9.014 Ratings
Customization
Comparison of Customization features of Product A and Product B
Pipeliner CRM
8.3
19 Ratings
9% above category average
Zendesk Sell
4.2
15 Ratings
57% below category average
Custom fields8.219 Ratings7.815 Ratings
Custom objects8.018 Ratings4.910 Ratings
Scripting environment9.11 Ratings1.16 Ratings
API for custom integration8.117 Ratings3.08 Ratings
Security
Comparison of Security features of Product A and Product B
Pipeliner CRM
8.2
18 Ratings
1% below category average
Zendesk Sell
9.5
14 Ratings
13% above category average
Single sign-on capability8.317 Ratings9.912 Ratings
Role-based user permissions8.218 Ratings9.011 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Pipeliner CRM
8.4
17 Ratings
15% above category average
Zendesk Sell
4.0
5 Ratings
58% below category average
Social data8.017 Ratings1.04 Ratings
Social engagement8.717 Ratings6.95 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Pipeliner CRM
8.5
17 Ratings
17% above category average
Zendesk Sell
5.4
7 Ratings
28% below category average
Marketing automation7.917 Ratings9.87 Ratings
Compensation management9.11 Ratings1.03 Ratings
Platform
Comparison of Platform features of Product A and Product B
Pipeliner CRM
8.2
17 Ratings
9% above category average
Zendesk Sell
8.0
13 Ratings
7% above category average
Mobile access8.217 Ratings8.013 Ratings
Best Alternatives
Pipeliner CRMZendesk Sell
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Pipeliner CRMZendesk Sell
Likelihood to Recommend
9.0
(20 ratings)
8.9
(15 ratings)
Likelihood to Renew
9.1
(1 ratings)
3.0
(1 ratings)
Usability
9.7
(10 ratings)
8.9
(4 ratings)
Support Rating
8.9
(10 ratings)
8.8
(4 ratings)
Online Training
-
(0 ratings)
7.0
(1 ratings)
Implementation Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
Pipeliner CRMZendesk Sell
Likelihood to Recommend
Pipelinersales
Pipeliner CRM is very flexible, easy to work with, data capturing is at [its] best, its integration to other major software’s and it aids in the monitoring of the core work process. One distinctive feature is it is very easy to learn without extensive training. This really helps in the [execution] of the task in our organization.
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Zendesk
Zendesk sell is best for organizations that want a clean and simple, yet powerfully effective CRM tool. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. Great for institutions that have a need to tailor their database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited/private or made public for the entire team to access. Not as costly as some of the competing products, so if you are on a tight budget this may be the tool for you.
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Pros
Pipelinersales
  • Clear and easy visualisation of Sales Process
  • Great capability in reporting both in-app with 'filter' and reporting module built-in is easy to use
  • Reporting into pivot table is also easy and very useful
  • Mobile app has always been very good and easy to use since 2015
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Zendesk
  • My favorite piece is the Tasks connected to the Clients OR the Deals themselves that keep the process moving with the right steps, and helps our team from doubling our work, or missing a piece that is crucial for the completion of the sale.
  • The email integration helps to keep all things housed in one place also, so that you're not bouncing back and forth in multiple platforms to stay on top of the orders.
  • Customizations are a HUGE part of why we use Base CRM right now. We can make sure we are recording all of the right information, and not wasting time by having to fill in or skip over content that doesn't apply to our business model.
  • I also like the ability to tied Deals to multiple people, especially as Referrals come across, so we don't forget how we got in touch with different clients.
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Cons
Pipelinersales
  • The product development team at Pipeliner CRM always seems to be a step or two ahead of what I'm experiencing. Therefore they've already addressed improvements I could have suggested. They are really in touch with their users and overall user experience.
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Zendesk
  • There was no ability to add prospects from a company domain or email to auto-fill any data.
  • You had to type in all of the data you gathered about that prospect.
  • The default only gave you two phone numbers for the company, too few.
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Likelihood to Renew
Pipelinersales
Currently the company is using the Pipeliner CRM because we believe it is a tool that puts the customer as the main focus of business processes in order to understand and anticipate their needs, and then serve them in the best way.
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Zendesk
We have moved on to a more robust option of CMS.
Read full review
Usability
Pipelinersales
I gave that rating level because it reflects both my satisfaction and expectations about PipelinerCRM.Plus, the adoption rate of this software. I mean the usability rate is very low. It just takes, for learning, a couple of hours less than three days roughly. Return on time investment is low also.
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Zendesk
I received about two hours worth of training on Zendesk Sell (formerly Base CRM). I will say it's a clean look and the ability to change views is extremely helpful. I do wish there were other features that allowed the views to be more simplistic. Some views can be overwhelming to look at. Nevertheless with the minimum training, I am still able to navigate through Zendesk Sell (formerly Base CRM) successfully due to the ease of usability.
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Support Rating
Pipelinersales
The support from Pipeliner CRM is superb; they have instant customer support and they are on time. They also give enough knowledge of sales and other material for the knowledge. They also have AI in the support by talking with customer support directly from the web or app and so on.
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Zendesk
Due to the ease of the product, I have not had the chance to reach out to support yet. I’ve had no reason. The resources provided to clients are extremely helpful and detailed. So far my questions have been pretty basic and I generally just ask my colleague or teammate. They're able to assist with the answer.
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Online Training
Pipelinersales
No answers on this topic
Zendesk
This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such.
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Implementation Rating
Pipelinersales
No answers on this topic
Zendesk
Simple, and straight forward.
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Alternatives Considered
Pipelinersales
The most important reason for selecting pipeliner CRM:-exceptional user engagement through its sales-friendly interface. With its uniform navigation and visual approach, users can learn the system quickly. Users can easily customize what they see to make the system their own. Best user interface & fast to learn.
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Zendesk
Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to HubSpot which provides a lot more value than Base did, but it isn't right for everyone. HubSpot is focused on capturing in-bound leads and has its own flaws and limitations, but overall it's a better fit for our needs.
Read full review
Return on Investment
Pipelinersales
  • As a VisualCRM tool, our clients sales teams seem to accelerate their deal closes.
  • The visual tools allow those "no good deals" to be spotted and resource usage limited.
  • A great tool to manage those "pipelines" within the company. A pipe is really a series of actions that constitute a planned result.
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Zendesk
  • Using Base has allowed us to double the number of active sales and partner engagements that we can keep track of and make progress on.
  • This has led to us being able to follow up on many smaller deals that were falling through the cracks.
Read full review
ScreenShots

Pipeliner CRM Screenshots

Screenshot of Pipeliner CRM — A sales enablement tool focused  on pipeline management, sales process & analytics.Screenshot of Can be used with email such as MS Outlook, gmailScreenshot of The pipeline view, to review and forecast sales, manage revenue risk, collaborate with a sales teamScreenshot of Pipeliner CRM opportunity viewScreenshot of Analytics: analyse win/loss rates, review sales person/team/territory performance, set key sales metrics & goals, leading & lagging indicatorsScreenshot of Visual Sales Tool: designed to cut through the noise, focuses on high value activities, everything in one place (no need for multiple tools)