Pixpa vs. Rackspace Managed Hosting

Pixpa is a well-suited option for photographers, artists, and creative professionals. Definitely worth if anybody is looking for a creative website. Pixpa is a product that will appeal to people who need to get a simple website together very quickly. It’s particularly handy for constructing Photography websites with the option to client proofing and selling images, portfolio websites, small business e-commerce.

Rackspace is very well suited as a IaaS (Infrastructure as a Service) provider, particularly when you're planning on leaving the infrastructure up for a period of time. They seem to focus a bit more on that aspect of infrastructure. That is to say, they seem to promote running servers for longer periods of time and not spinning up/shutting down servers frequently based on usage spikes. While, they do support that sort of availability -- they don't have features built into their offering, necessarily, that make it a lot easier to implement. Our experiences with Rackspace have been 100% around their cloud platform, but they have another entire part of their business that is centered around hosting/maintaining/supporting physical hardware (bare metal). They have had a great reputation over the last several years (10+) for being top-notch providers in this space, which is one reason we even considered them for our Cloud-based hosting needs. We don't have any direct experience with their "bare metal" offerings, but their reputation is certainly great, and worth noting.

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• Superb Gallery Management & Layouts
• Add anything with just a drag of your favorite content block. There are more than 300 pre-built content blocks in the PageBuilder which allows you to build any kind of website you want.

• Fanatical Support - I can't stress how great their team is. Not only are they knowledgeable, whenever I call in (during the day or in the middle of the night), I never have to wait more than a minute to speak to someone.
• Webmail, Hosted Exchange, and Office365 Support - As an IT team of one, Rackspace's cloud solution and migration team has really helped me over the years to minimize issues for users, but also provide a reliable and flexible email platform.

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• I am looking after third party integrations with awesome tools like Dropbox, Google apps etc., which I believe the Pixpa product team must be having plans about, in the near future.

• Latest outage 12/2/22 and counting over 75 hours - in my opinion, support has been miserable. In my experience, there's little/no communication regarding the problem or cause. No support. In my opinion, erroneous advice. Virtually NOTHING for users. I feel we've been abandoned.
• Outage appears to have been caused by unpatched servers & no backup servers
• In my opinion, NO COMPANY should trust their data or services to a nonresponsive company like Rackspace.
• In my experience, there are NO published policies/practices re: server maintenance (patching) to mitigate hacking, NO published policies/practices re: backup servers in the event of problems. I feel it's stupid of me as a user to have chosen to trust them with critical services

If I wake tomorrow completely incapable of managing a client cloud operation, our dedicated Rackspace Cloud Engineering Team is deployable as literal extension of our business, immediately addressing all needs and requirements without cause of business disruption for our consultancy, and more importantly for the mission-critical ones of our clients. For this reason alone, Rackspace is our choice of choices!

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Pixpa is easy-to-use platform and it allows me to quickly update my website with hardly any effort. It's UI is pretty pleasing and anyone could easily understand its functionality.

The company does not put as much focus on usability as other cloud competitors and it is kind of clear. It would be good to take a quarter and gather intense feedback, and then another quarter and focus purely on UI enhancements and backend interoperability

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A couple of reasons why they are best at support :

• Wonderful staff.
• Quick action on support tickets.
• Turnaround time of merely 1-2 hours.

In my experience, their support team is massively overworked — taking FOUR DAYS to look at tickets, and a MONTH to fix problems!

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I have previously used Wix and Squarespace to build my photography and design portfolio. But I think the way Pixpa portrays my photographs and designs is by far the best in the industry. Pixpa's primary focus revolves around showcasing my photographs and designs, and I see it by far the best in the industry. Moreover, my website loads pretty fast, and this acts as an advantage for them, since most of top website builders are struggling with slower site speed. Pixpa has a very easy interface and compelling templates, better than Squarespace and Wix (I think) along with pre-built content blocks which I can use to build any kind of custom page with the help of their awesome drag-and-drop PageBuilder tool. This saves a lot of my time.

LiquidWeb or Amazon both offer some products that could be considered similar. I will say though, after years of dealing with Rackspace, their service is what always has me coming back. Their support is typically so much better than other vendors that I hesitate to use other vendors. Pricing might be cheaper, but when you have an issue and need it resolved ASAP, then Rackspace has come through in the majority of cases for me.

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• Pixpa has just been amazing. It has proven to be a one-stop solution for me.

• We've found it helpful to host our own web sites on their cloud servers, which is a positive.
• We've also hosted our Nagios instance on a low-end cloud server, which is also a positive.
• A negative impact is that they've now decided to start charging for their support.

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