Top Rated
182 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 182 reviews and ratings
129 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.9 out of 100
Based on 129 reviews and ratings
Feature Set Ratings
Network Performance Monitoring

8.4
PRTG
84%

Zabbix
Feature Set Not Supported
N/A
PRTG Network Monitor ranks higher in 10/10 features
PRTG Network Monitor ranks higher in 10/10 features
Automated network device discovery

9.0
90%
47 Ratings

N/A
0 Ratings
Network monitoring

9.3
93%
52 Ratings

N/A
0 Ratings
Baseline threshold calculation

8.9
89%
45 Ratings

N/A
0 Ratings
Alerts

9.5
95%
53 Ratings

N/A
0 Ratings
Network capacity planning

7.2
72%
37 Ratings

N/A
0 Ratings
Packet capture analysis

7.9
79%
26 Ratings

N/A
0 Ratings
Network mapping

7.8
78%
37 Ratings

N/A
0 Ratings
Customizable reports

8.8
88%
46 Ratings

N/A
0 Ratings
Wireless infrastructure monitoring

7.4
74%
36 Ratings

N/A
0 Ratings
Hardware health monitoring

7.8
78%
50 Ratings

N/A
0 Ratings
Attribute Ratings
- PRTG Network Monitor is rated higher in 2 areas: Likelihood to Recommend, Support Rating
- PRTG Network Monitor and Zabbix are tied in 1 area: Likelihood to Renew
Likelihood to Recommend

8.8
PRTG
88%
53 Ratings

8.6
Zabbix
86%
21 Ratings
Likelihood to Renew

10.0
PRTG
100%
2 Ratings

10.0
Zabbix
100%
2 Ratings
Usability

9.0
PRTG
90%
1 Rating

Zabbix
N/A
0 Ratings
Support Rating

8.5
PRTG
85%
28 Ratings

5.7
Zabbix
57%
8 Ratings
Implementation Rating

PRTG
N/A
0 Ratings

6.0
Zabbix
60%
2 Ratings
Likelihood to Recommend
PRTG
If there are a number of different protocols and devices to monitor PRTG is really an all in one solution. There are network specific solutions, telephony solutions, server solutions, etc - but this tool can do anything. Even if you don't use this tool as your main "monitoring solutions" every IT professional should have access to this tool for at least troubleshooting purposes.If you are looking for something specific built for a task you may be able to find [a] more direct and easy tool to use that would be easier and quicker to setup as customization is not needed.

Verified User
Technician in Information Technology
Mining & Metals Company, 5001-10,000 employeesZabbix
Zabbix is very well suited for infrastructure monitoring i.e. the underlying host servers, basically, compute nodes. However, it has limited FM & PM capabilities for the workloads, i.e., the virtual machines (VMs). Zabbix has an easy-to-use GUI which can be explored easily & provides good filtering of the data.
Technical CARE Specialist
NokiaTelecommunications, 10,001+ employees
Pros
PRTG
- Very, very configurable. You can create all kinds of monitors for all kinds of things. Plus it has loads of suggestions out of the box. It can get complicated but monitoring is complicated. Pretty decent interface and good support - active community.
- I really liked how easy it was to add alerts by SMS. So easy to setup.
- I like their sizing models (for purchase). We're actually small enough that we are free. But it's not free as in stripped down - it's free because we don't use many "sensors" and don't honestly have the need.
Director of IT
BLDD ARCHITECTS INCArchitecture & Planning, 51-200 employees
Zabbix
- Collecting hardware data - CPU, Memory, Network, and Disk Metrics are collected and reported on.
- Flexible design - It is very easy to build out even very large environments via the templating system. You can also start where you are - network monitoring, server monitoring, etc. and then build it out from there as time and resources permit.
- Provides a "plugin architecture" (via XML templates) to allow end users to extend it to monitor all kinds of equipment, software, or other metrics that are not already added into the software already.
- Very complete documentation. Almost every aspect of Zabbix has been documented and reported on.
- Cost - Zabbix is FOSS software and always free. Support is reasonably priced and readily available.
Infrastructure Engineer
Matthews InternationalInternet, 1001-5000 employees
Cons
PRTG
- The probe service can be quite resource-intensive. This can cause false-positive readings from some sensors sometimes.
- The software gets updated very regularly. Whilst this is usually a good thing to fix bugs etc, it does meantime downtime of the monitoring quite often while they are installed.
- The ability to create Maps from Libraries. Very specific issue but a lot of people have been asking for it for years and it is still not available.

Verified User
Administrator in Information Technology
Telecommunications Company, 51-200 employeesZabbix
- In a busy Zabbix environment, it can easily overwhelm the underlying database. Plan on having SSDs and a significant server infrastructure to keep up with more than a hundred hosts.
- Building out Zabbix metrics that suit your environment can be very time consuming. When choosing a monitoring platform like Zabbix, expect a steep learning curve and to invest significant resources to make the tool valuable.
- This is less important than it has been in the past, but current versions of Zabbix still do not handle IPMI checks of hardware very well. We needed to write our own wrapper for IPMI checks rather than using the built in IPMI poller.

Verified User
Director in Information Technology
Internet Company, 201-500 employeesPricing Details
PRTG
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0 subscription license
PRTG Editions & Modules
Edition
PRTG 500 | $1,7501 |
---|---|
PRTG 1,000 | $3,2001 |
PRTG 2,500 | $6,5001 |
PRTG 5,000 | $11,5001 |
PRTG XL 1 | $15,5001 |
PRTG Enterprise | Custom Pricing2 |
- perpetual license
- subscription license
Additional Pricing Details
—Zabbix
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Zabbix Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
PRTG
PRTG 10.0
Based on 2 answers
It is now an essential tool for monitoring and maintaining the health of our network and systems.

Verified User
Director in Information Technology
Higher Education Company, 201-500 employeesZabbix
Zabbix 10.0
Based on 2 answers
It is free. It didn't cost anything to implement (other than my time and the cost incurred for it) and it is filling a badly needed gap in our IT infrastructure. Support is available if we have issues and can be done annually or paid for on a per incident basis as needed. Expansion, updates, and all other future lifecycle activities are likewise free of cost, so as long as someone is able to implement/maintain the software (and the OSS project is maintained) then I imagine the company will never leave it.
Infrastructure Engineer
Matthews InternationalInternet, 1001-5000 employees
Usability
PRTG
PRTG 9.0
Based on 1 answer
The tool is very intuitive to use and it is Windows-based (everybody knows how to use Windows) so it's easy to get into. Every time is setup in a hierarchy so if you have a good initial hierarchy design, it will really reduce administrative effort down the road.

Verified User
Administrator in Information Technology
Information Technology and Services Company, 1001-5000 employeesZabbix
No score
No answers yet
No answers on this topic
Support Rating
PRTG
PRTG 8.5
Based on 28 answers
I am giving this a 6 simply because I have never had to contact support. The online documentation is adequate for most things, and the user-maintained knowledgebase is excellent. The few times I have run into issues that were not easily resolvable with intuitive UI, I was able to find the answers that I needed either in the PRTG-provided documentation, the knowledgebase, or with a quick online web search.

Verified User
Engineer in Information Technology
Investment Management Company, 51-200 employeesZabbix
Zabbix 5.7
Based on 8 answers
The setup is the most time-consuming portion of using zabbix. It takes a lot of effort to shape it into a usable format and even then it can get very messy. It's not exactly intuitive and as mentioned the UI seems a bit antiquated. If I was to roll out a monitoring solution from scratch, I'd probably look for alternatives which are easier to use and maintain.

Verified User
Engineer in Information Technology
Telecommunications Company, 501-1000 employeesImplementation Rating
PRTG
No score
No answers yet
No answers on this topic
Zabbix
Zabbix 6.0
Based on 2 answers
We are a mainly Windows environment, so it would be useful if we could have used Active Directory to deploy agents. As of version 4.2, Zabbix has announced a new agent MSI file to allow exactly that. Unfortunately, we didn't have that option.Also, for Linux and MAC deployments, there is no simple way to deploy that. Using remote scripts you may be able to create something, but most places will opt for either SNMP (agentless) or manual installation of agents to add to Zabbix. A way of deploying agents via discovery would go a long way to helping in the adoption of the tool.
Infrastructure Engineer
Matthews InternationalInternet, 1001-5000 employees
Alternatives Considered
PRTG
I have deployed and tested three products for evaluation I found [PRTG Network Monitor] very easy to deploy, the deployment literally took not more than one hour including basic configuration and network discovery. After deployment few configuration changes and creation of maps, reports and little tweaking is required. [Then] it would go through its process of recommendation that took some time to complete, while [on] other hand other software's took lot of time to install and configure. And features were also missing, which resulted in decision in favor of [PRTG Network Monitor].

Verified User
Professional in Information Technology
Automotive Company, 1001-5000 employeesZabbix
We're using the Solarwinds suite as our global monitoring standard, but it is very complex and its licensing model makes it difficult to monitor a wide range of technologies. So, we're using Zabbix as a complement on our monitoring process.Zabbix is a way more flexible and has free integrations to a wide range of technologies. It is also more 'user friendly' and easy to manage.

Verified User
Analyst in Information Technology
Oil & Energy Company, 10,001+ employeesReturn on Investment
PRTG
- The ability to analyze multiple pieces of information in one place, especially with historical data, has saved our IT department time and headaches. It would be so much more difficult to trace an issue without PRTG, just relying on event logs and an open task manager window.
- The cost is not cheap, so it's an expense that hits the bottom line like everything else. Figure in hardware costs as well, ideally a server outside of your main environment.
- I keep saying this, but the historical data piece is worth so much. There's really no good way to collect all of that information in one place without something like PRTG. And that definitely saves time and money in the long run.
Technical Administrator
New Hampshire Retirement SystemGovernment Administration, 51-200 employees
Zabbix
- Zabbix simply makes it easier to identify, and subsequently resolve problems quickly
- Zabbix gives one web page to look at to see a list of all on-going issue in a single place
- Zabbix can automate response to alerts. For example, Zabbix allows you the customization to take a monitored server out of production rotation if it is identified as unhealthy
Linux Engineer
Thomas Jefferson University HospitalsEntertainment, 10,001+ employees