What users are saying about
Top Rated
182 Ratings
129 Ratings
Top Rated
182 Ratings
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Score 8.5 out of 100
129 Ratings
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Score 7.9 out of 100

Feature Set Ratings

    Network Performance Monitoring

    8.4

    PRTG

    84%

    Zabbix

    Feature Set Not Supported
    N/A
    PRTG Network Monitor ranks higher in 10/10 features

    Automated network device discovery

    9.0
    90%
    47 Ratings
    N/A
    0 Ratings

    Network monitoring

    9.3
    93%
    52 Ratings
    N/A
    0 Ratings

    Baseline threshold calculation

    8.9
    89%
    45 Ratings
    N/A
    0 Ratings

    Alerts

    9.5
    95%
    53 Ratings
    N/A
    0 Ratings

    Network capacity planning

    7.2
    72%
    37 Ratings
    N/A
    0 Ratings

    Packet capture analysis

    7.9
    79%
    26 Ratings
    N/A
    0 Ratings

    Network mapping

    7.8
    78%
    37 Ratings
    N/A
    0 Ratings

    Customizable reports

    8.8
    88%
    46 Ratings
    N/A
    0 Ratings

    Wireless infrastructure monitoring

    7.4
    74%
    36 Ratings
    N/A
    0 Ratings

    Hardware health monitoring

    7.8
    78%
    50 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • PRTG Network Monitor is rated higher in 2 areas: Likelihood to Recommend, Support Rating
    • PRTG Network Monitor and Zabbix are tied in 1 area: Likelihood to Renew

    Likelihood to Recommend

    8.8

    PRTG

    88%
    53 Ratings
    8.6

    Zabbix

    86%
    21 Ratings

    Likelihood to Renew

    10.0

    PRTG

    100%
    2 Ratings
    10.0

    Zabbix

    100%
    2 Ratings

    Usability

    9.0

    PRTG

    90%
    1 Rating

    Zabbix

    N/A
    0 Ratings

    Support Rating

    8.5

    PRTG

    85%
    28 Ratings
    5.7

    Zabbix

    57%
    8 Ratings

    Implementation Rating

    PRTG

    N/A
    0 Ratings
    6.0

    Zabbix

    60%
    2 Ratings

    Likelihood to Recommend

    PRTG

    If there are a number of different protocols and devices to monitor PRTG is really an all in one solution. There are network specific solutions, telephony solutions, server solutions, etc - but this tool can do anything. Even if you don't use this tool as your main "monitoring solutions" every IT professional should have access to this tool for at least troubleshooting purposes.If you are looking for something specific built for a task you may be able to find [a] more direct and easy tool to use that would be easier and quicker to setup as customization is not needed.
    Anonymous | TrustRadius Reviewer

    Zabbix

    Zabbix is very well suited for infrastructure monitoring i.e. the underlying host servers, basically, compute nodes. However, it has limited FM & PM capabilities for the workloads, i.e., the virtual machines (VMs). Zabbix has an easy-to-use GUI which can be explored easily & provides good filtering of the data.
    Asad Khan | TrustRadius Reviewer

    Pros

    PRTG

    • Very, very configurable. You can create all kinds of monitors for all kinds of things. Plus it has loads of suggestions out of the box. It can get complicated but monitoring is complicated. Pretty decent interface and good support - active community.
    • I really liked how easy it was to add alerts by SMS. So easy to setup.
    • I like their sizing models (for purchase). We're actually small enough that we are free. But it's not free as in stripped down - it's free because we don't use many "sensors" and don't honestly have the need.
    Dan Reynolds | TrustRadius Reviewer

    Zabbix

    • Collecting hardware data - CPU, Memory, Network, and Disk Metrics are collected and reported on.
    • Flexible design - It is very easy to build out even very large environments via the templating system. You can also start where you are - network monitoring, server monitoring, etc. and then build it out from there as time and resources permit.
    • Provides a "plugin architecture" (via XML templates) to allow end users to extend it to monitor all kinds of equipment, software, or other metrics that are not already added into the software already.
    • Very complete documentation. Almost every aspect of Zabbix has been documented and reported on.
    • Cost - Zabbix is FOSS software and always free. Support is reasonably priced and readily available.
    Thomas Higgins | TrustRadius Reviewer

    Cons

    PRTG

    • The probe service can be quite resource-intensive. This can cause false-positive readings from some sensors sometimes.
    • The software gets updated very regularly. Whilst this is usually a good thing to fix bugs etc, it does meantime downtime of the monitoring quite often while they are installed.
    • The ability to create Maps from Libraries. Very specific issue but a lot of people have been asking for it for years and it is still not available.
    Anonymous | TrustRadius Reviewer

    Zabbix

    • In a busy Zabbix environment, it can easily overwhelm the underlying database. Plan on having SSDs and a significant server infrastructure to keep up with more than a hundred hosts.
    • Building out Zabbix metrics that suit your environment can be very time consuming. When choosing a monitoring platform like Zabbix, expect a steep learning curve and to invest significant resources to make the tool valuable.
    • This is less important than it has been in the past, but current versions of Zabbix still do not handle IPMI checks of hardware very well. We needed to write our own wrapper for IPMI checks rather than using the built in IPMI poller.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    PRTG

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0 subscription license

    PRTG Editions & Modules

    Edition
    PRTG 500$1,7501
    PRTG 1,000$3,2001
    PRTG 2,500$6,5001
    PRTG 5,000$11,5001
    PRTG XL 1$15,5001
    PRTG EnterpriseCustom Pricing2
    1. perpetual license
    2. subscription license
    Additional Pricing Details

    Zabbix

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Zabbix Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    PRTG

    PRTG 10.0
    Based on 2 answers
    It is now an essential tool for monitoring and maintaining the health of our network and systems.
    Anonymous | TrustRadius Reviewer

    Zabbix

    Zabbix 10.0
    Based on 2 answers
    It is free. It didn't cost anything to implement (other than my time and the cost incurred for it) and it is filling a badly needed gap in our IT infrastructure. Support is available if we have issues and can be done annually or paid for on a per incident basis as needed. Expansion, updates, and all other future lifecycle activities are likewise free of cost, so as long as someone is able to implement/maintain the software (and the OSS project is maintained) then I imagine the company will never leave it.
    Thomas Higgins | TrustRadius Reviewer

    Usability

    PRTG

    PRTG 9.0
    Based on 1 answer
    The tool is very intuitive to use and it is Windows-based (everybody knows how to use Windows) so it's easy to get into. Every time is setup in a hierarchy so if you have a good initial hierarchy design, it will really reduce administrative effort down the road.
    Anonymous | TrustRadius Reviewer

    Zabbix

    No score
    No answers yet
    No answers on this topic

    Support Rating

    PRTG

    PRTG 8.5
    Based on 28 answers
    I am giving this a 6 simply because I have never had to contact support. The online documentation is adequate for most things, and the user-maintained knowledgebase is excellent. The few times I have run into issues that were not easily resolvable with intuitive UI, I was able to find the answers that I needed either in the PRTG-provided documentation, the knowledgebase, or with a quick online web search.
    Anonymous | TrustRadius Reviewer

    Zabbix

    Zabbix 5.7
    Based on 8 answers
    The setup is the most time-consuming portion of using zabbix. It takes a lot of effort to shape it into a usable format and even then it can get very messy. It's not exactly intuitive and as mentioned the UI seems a bit antiquated. If I was to roll out a monitoring solution from scratch, I'd probably look for alternatives which are easier to use and maintain.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    PRTG

    No score
    No answers yet
    No answers on this topic

    Zabbix

    Zabbix 6.0
    Based on 2 answers
    We are a mainly Windows environment, so it would be useful if we could have used Active Directory to deploy agents. As of version 4.2, Zabbix has announced a new agent MSI file to allow exactly that. Unfortunately, we didn't have that option.Also, for Linux and MAC deployments, there is no simple way to deploy that. Using remote scripts you may be able to create something, but most places will opt for either SNMP (agentless) or manual installation of agents to add to Zabbix. A way of deploying agents via discovery would go a long way to helping in the adoption of the tool.
    Thomas Higgins | TrustRadius Reviewer

    Alternatives Considered

    PRTG

    I have deployed and tested three products for evaluation I found [PRTG Network Monitor] very easy to deploy, the deployment literally took not more than one hour including basic configuration and network discovery. After deployment few configuration changes and creation of maps, reports and little tweaking is required. [Then] it would go through its process of recommendation that took some time to complete, while [on] other hand other software's took lot of time to install and configure. And features were also missing, which resulted in decision in favor of [PRTG Network Monitor].
    Anonymous | TrustRadius Reviewer

    Zabbix

    We're using the Solarwinds suite as our global monitoring standard, but it is very complex and its licensing model makes it difficult to monitor a wide range of technologies. So, we're using Zabbix as a complement on our monitoring process.Zabbix is a way more flexible and has free integrations to a wide range of technologies. It is also more 'user friendly' and easy to manage.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    PRTG

    • The ability to analyze multiple pieces of information in one place, especially with historical data, has saved our IT department time and headaches. It would be so much more difficult to trace an issue without PRTG, just relying on event logs and an open task manager window.
    • The cost is not cheap, so it's an expense that hits the bottom line like everything else. Figure in hardware costs as well, ideally a server outside of your main environment.
    • I keep saying this, but the historical data piece is worth so much. There's really no good way to collect all of that information in one place without something like PRTG. And that definitely saves time and money in the long run.
    Robert Paul | TrustRadius Reviewer

    Zabbix

    • Zabbix simply makes it easier to identify, and subsequently resolve problems quickly
    • Zabbix gives one web page to look at to see a list of all on-going issue in a single place
    • Zabbix can automate response to alerts. For example, Zabbix allows you the customization to take a monitored server out of production rotation if it is identified as unhealthy
    Eric O'Callaghan | TrustRadius Reviewer

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