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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Pulseway

    Score7 out of 10
    Mid-Size Companies (51-1,000 employees)
    Pulseway is an IT monitoring and management solution that enables users to monitor, manage and control all systems and servers from a smartphone, tablet or browser. For system administrators, Pulseway sends a notification, so they can see an issue and sort it in seconds. Pulseway features: Automation: Auto-remediation workflows, so that IT issues are fixed before users even notice them. Mobile Access: Customers can monitor, manage, connect with…

    $0.80

    per month per installation

    When I Work

    Score6.5 out of 10
    N/AWhen I Work is a way for businesses to schedule, track time and attendance, and communicate with their hourly employees. The schedule and time clock is placed in every employee's pocket with When I Work's iOS and Android apps. It can be used to keep track of time off, employee availability, and manage shift swaps with a few clicks. When I Work integrates with payroll providers to streamline the process and avoid human error.

    $2.50

    per month per user

    Pricing
    PulsewayWhen I Work
    Editions & Modules
    Enterprise
    $0.80
    per month per installation
    Essentials
    $2.50
    per month per user
    Essentials + Attendance
    $4
    per month per user
    Pro
    $5
    per month per user
    Pro + Attendance
    $7
    per month per user
    Premium
    $8
    per month per user
    Premium + Attendance
    $10
    per month per user
    Offerings
    Pricing Offerings
    PulsewayWhen I Work
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsNo hidden fees or contracts. Term-based discounts.—
    More Pricing Information
    Community Pulse
    PulsewayWhen I Work
    Considered Both Products
    Kaseya
    No answer on this topic
    When I Work
    No answer on this topic
    Key User Insights
    Would buy again
    60%
    Would buy again
    3 Answers
    95%
    Would buy again
    21 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    5 Answers
    94%
    Delivers good value for the price
    16 Answers
    Happy with the feature set
    80%
    Happy with the feature set
    4 Answers
    100%
    Happy with the feature set
    22 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    92%
    Lived up to sales and marketing promises
    12 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    94%
    Implementation went as expected
    15 Answers
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    PulsewayWhen I Work
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    Panda Systems Management
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    Medium-sized Companies
    N-able N-sight RMM
    Score7.4 out of 10
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    Enterprises
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    User Ratings
    PulsewayWhen I Work
    Likelihood to Recommend
    6.4
    (13 ratings)
    10.0
    (25 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    Usability
    7.8
    (4 ratings)
    9.0
    (1 ratings)
    Support Rating
    9.6
    (2 ratings)
    8.7
    (19 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    User Testimonials
    PulsewayWhen I Work
    Likelihood to Recommend
    Kaseya
    If you have to manage a large number of computers, especially spread over multiple clients or a large physical area. This is one of the main products that allows us to act as a Managed Service Provider (MSP) and actually manage our clients devices and not just react to issues as clients call them in. Clients really love the proactive approach it allows us to take. Sadly as we became more familiar with options out there we found this area lacking and what was actually holding us back.
    Incentivized
    Read full review
    When I Work
    I recommend When I Work to those companies that are looking for a way to manage work schedules and want to increase the productivity of all employees. This is an important platform that would bring excellent results to small, medium and large companies. This is a constant monitoring system which allows employees to complete their tasks in the indicated time, When I Work sends automated alerts when an employee is not complying with their tasks and this allows us to know exactly the productivity we are having in each one of the sectors. It is an excellent platform for planning and administration of working hours, it has a very easy-to-use UI that allows schedules to be easily managed. Without a doubt, When I Work would be a perfect implementation for any sector or company, since it has a lot of potential to collect exact data on compliance with working hours.
    Incentivized
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    Pros
    Kaseya
    • It monitors computers and notifies us of any issues with any computer.
    • It allows remote control of computers, such as requesting a computer to reboot itself.
    • It is very highly configurable to monitor exactly what we need to monitor. For example, on server, we can have it notify us any time the server is shutdown or rebooted. On the other hand, for a desktop computer, we don't have to be bothered with notifications when a user decides to reboot his computer.
    Incentivized
    Read full review
    When I Work
    • When I Work allowed me to color-code each employee's schedule.
    • When I Work allowed me to show who was "off" during what time of day. This was essential for morale, as our event included 16-18 hour days, and I wanted to show that everyone had down time each day.
    Incentivized
    Read full review
    Cons
    Kaseya
    • It would be nice if they increased their scope of supported third-party apps.
    • It would be great if they would create an ios app for their ticket system.
    • If they could possibly build in a location service for tracking devices, that would be helpful.
    • If they had two-factor authentication, it would be nice.
    Incentivized
    Read full review
    When I Work
    • You cannot view inactive employees on the app.
    • When pulling up the schedule on the app, it defaults to Tuesday when the screen is done loading.
    • If you pull up an individual's schedule it removes your default settings. For example, I have mine set to just my store, but if I need to see an employee's schedule it resets those defaults. You're always looking at the last schedule you pulled up.
    Incentivized
    Read full review
    Likelihood to Renew
    Kaseya
    No answers on this topic
    When I Work
    It's a powerful tool for employee management and intuitive to use.
    Incentivized
    Read full review
    Usability
    Kaseya
    The tool is easy to use however it is can be daunting with the amount of features available in it. Last I checked, their knowledge base was not very expansive and they relied a lot on the changelog for how to do some stuff. This can make it hard to learn how to do some more advanced things like the automation.
    Incentivized
    Read full review
    When I Work
    While it's one of the better apps, my only complaint is the icon layout of the dash; mouseover sometimes doesn't work for my system.
    Incentivized
    Read full review
    Support Rating
    Kaseya
    I have never had to use the support for Pulseway. However, when initially starting out, we would receive emails every so often asking how we are doing and if there is any support that they can provide. I would imagine that any request would be supplied with the same great support!
    Incentivized
    Read full review
    When I Work
    Every time I contact When I Work staff with an issue, someone is there with a quick solution to my problem. I love the chat feature. I can continue to work on other things while the When I Work representative assists me.
    Incentivized
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    Implementation Rating
    Kaseya
    No answers on this topic
    When I Work
    Make certain your team knows how to turn off alerts and utilise the system.
    Incentivized
    Read full review
    Alternatives Considered
    Kaseya
    Pulseway has the most features, the best looking app with the best design and better usability than any others we evaluated. We liked the uniformity of the app design across all platforms (Windows, Android, Apple) and the notifications displayed on each platform. The price was a major contributor to our selection of Pulseway compared to the competition.
    Incentivized
    Read full review
    When I Work
    When I Work seemed a bit easier to implement for our team and employees. When I Work had all the things we needed without a lot of the bells and whistles that we wouldn't really utilize. When I Work was also a bit more affordable for our budget. Overall, it was the better choice.
    Incentivized
    Read full review
    Return on Investment
    Kaseya
    • Problems can be dealt with more rapidly because I have access to systems from anywhere. I don't have to carry a computer with me nor do I have to find a location with potentially non-secure wifi to gain access to my systems.
    • I can handle 99% of my system admin tasks using Pulseway and never have to touch a system or connect to the console.
    • Pulseway gives so much control over a system that I don't need to spend extra money on other software to perform management tasks.
    Incentivized
    Read full review
    When I Work
    • Has cut down on the time I spend scheduling.
    • Makes estimating payroll simple.
    • Is convenient for staff to use because they can utilize it on their own device.
    • Allows for messaging as well, which helps get the word out about numerous things, not just scheduling issues.
    Incentivized
    Read full review
    ScreenShots

    Pulseway Screenshots

    Screenshot of Cross-device functionalityScreenshot of Auto-Remediate IT IssuesScreenshot of Visibility Across the Entire NetworkScreenshot of Remote Control to Any SystemScreenshot of Systems and Application patchingScreenshot of Detailed Custom Report