What users are saying about
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37 Ratings
When I Work
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37 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 37 reviews and ratings
Likelihood to Recommend
When I Work
When I Work has been extremely helpful in coordinating schedules between 8 different locations. It allows you to see each employee's schedule so you save time by seeing who is actually working and who is off that could potentially fill an opening. The group chat allows us to alert everyone at once when we have specials, encounter an issue with our POS system, etc. This saves an immense amount of time for our upper management and store managers.
Assistant Manager
Babbo Italian EateryFood & Beverages, 51-200 employees
Pros
When I Work
- When I Work allowed me to color-code each employee's schedule.
- When I Work allowed me to show who was "off" during what time of day. This was essential for morale, as our event included 16-18 hour days, and I wanted to show that everyone had down time each day.

Verified User
Administrator in Other
Education Management Company, 11-50 employeesCons
When I Work
- Customer service only available by chat or email. No phone- which is crazy, in my opinion. Slows down, getting things done.
- Understanding their charges is a pain. I still don't know what I am paying for.
- If you are being overcharged, they don't care; they keep you on billing for something in a group.

Verified User
Professional in Other
Health, Wellness and Fitness Company, 11-50 employeesLikelihood to Renew
When I Work
When I Work 10.0
Based on 1 answer
It's a powerful tool for employee management and intuitive to use.
Co-Owner, President, Creative Services
The FramemakersRetail, 1-10 employees
Usability
When I Work
When I Work 9.0
Based on 1 answer
While it's one of the better apps, my only complaint is the icon layout of the dash; mouseover sometimes doesn't work for my system.
Co-Owner, President, Creative Services
The FramemakersRetail, 1-10 employees
Support Rating
When I Work
When I Work 8.7
Based on 20 answers
Every time I contact When I Work staff with an issue, someone is there with a quick solution to my problem. I love the chat feature. I can continue to work on other things while the When I Work representative assists me.

Verified User
General Manager in Other
Hospitality Company, 51-200 employeesImplementation Rating
When I Work
When I Work 8.0
Based on 1 answer
Make certain your team knows how to turn off alerts and utilise the system.
Co-Owner, President, Creative Services
The FramemakersRetail, 1-10 employees
Alternatives Considered
When I Work
When I Work is the first program like this that I have used. I searched online and reviews were good, the price was good and ultimately we decided to give it a try. Prior to this I was manually scheduling and calculating everything. When I Work is simple to use and a great value for the tools it offers!
Director
Marion County Public LibraryLibraries, 11-50 employees
Return on Investment
When I Work
- No missed shifts: shifts that were listed and assigned in When I Work had a 100% attendance rate.
- Saves time: rather than trying to track down where someone is or who is working a specific shift I just consult my When I Work scheduler dashboard and can find the answers to scheduling questions without having to go on a wild goose chase.

Verified User
Account Manager in Customer Service
Higher Education Company, 501-1000 employeesPricing Details
When I Work
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No