When I Work

Likelihood to Recommend

When I Work has been extremely helpful in coordinating schedules between 8 different locations. It allows you to see each employee's schedule so you save time by seeing who is actually working and who is off that could potentially fill an opening. The group chat allows us to alert everyone at once when we have specials, encounter an issue with our POS system, etc. This saves an immense amount of time for our upper management and store managers.

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Jayelynn Willman

Assistant Manager

Babbo Italian EateryFood & Beverages, 51-200 employees

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Pros

When I Work allowed me to color-code each employee's schedule.
When I Work allowed me to show who was "off" during what time of day. This was essential for morale, as our event included 16-18 hour days, and I wanted to show that everyone had down time each day.

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Verified User

Administrator in Other

Education Management Company, 11-50 employees

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Cons

Customer service only available by chat or email. No phone- which is crazy, in my opinion. Slows down, getting things done.
Understanding their charges is a pain. I still don't know what I am paying for.
If you are being overcharged, they don't care; they keep you on billing for something in a group.

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Verified User

Professional in Other

Health, Wellness and Fitness Company, 11-50 employees

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Likelihood to Renew

When I Work 10.0

Based on 1 answer

It's a powerful tool for employee management and intuitive to use.

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AK Cyrway

Co-Owner, President, Creative Services

The FramemakersRetail, 1-10 employees

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Usability

When I Work 9.0

Based on 1 answer

While it's one of the better apps, my only complaint is the icon layout of the dash; mouseover sometimes doesn't work for my system.

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AK Cyrway

Co-Owner, President, Creative Services

The FramemakersRetail, 1-10 employees

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Support Rating

When I Work 8.7

Based on 20 answers

Every time I contact When I Work staff with an issue, someone is there with a quick solution to my problem. I love the chat feature. I can continue to work on other things while the When I Work representative assists me.

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Verified User

General Manager in Other

Hospitality Company, 51-200 employees

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Implementation Rating

When I Work 8.0

Based on 1 answer

Make certain your team knows how to turn off alerts and utilise the system.

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AK Cyrway

Co-Owner, President, Creative Services

The FramemakersRetail, 1-10 employees

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Alternatives Considered

When I Work is the first program like this that I have used. I searched online and reviews were good, the price was good and ultimately we decided to give it a try. Prior to this I was manually scheduling and calculating everything. When I Work is simple to use and a great value for the tools it offers!

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Amy Morgeson

Director

Marion County Public LibraryLibraries, 11-50 employees

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Return on Investment

No missed shifts: shifts that were listed and assigned in When I Work had a 100% attendance rate.
Saves time: rather than trying to track down where someone is or who is working a specific shift I just consult my When I Work scheduler dashboard and can find the answers to scheduling questions without having to go on a wild goose chase.

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Verified User

Account Manager in Customer Service

Higher Education Company, 501-1000 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Likelihood to Recommend

When I Work

Pros

When I Work

Cons

When I Work

Likelihood to Renew

When I Work

Usability

When I Work

Support Rating

When I Work

Implementation Rating

When I Work

Alternatives Considered

When I Work

Return on Investment

When I Work

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Add comparison