Pure Chat by Ruby vs. SnapEngage
Pure Chat by Ruby vs. SnapEngage
Product | Rating | Most Used By | Product Summary | Starting Price |
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Pure Chat by Ruby | N/A | Pure Chat is a live chat tool with a free version for limited usage or paid versions with unlimited chat, developed by the company of the same name in Scottsdale, Arizona, and acquired late in 2020 by Ruby. Pure Chat is now a Ruby brand. | $10 per month | |
SnapEngage | N/A | SnapEngage can be installed on any website and is designed for companies of any size. Sales and Support teams can chat with company website visitors while they browse and offer assistance in real time. This solution includes a "Call Me" feature to incorporate voice and text communication in one bundle. SnapEngage's real-time integration with CRM platforms and Help Desk automatically creates new leads or support cases when visitors request help from the company website. Chat transcripts are… | $60 per month |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Enterprise plans are also available and are custom tailored to the business' specific needs. | ||||||||||||||
More Pricing Information |
Pure Chat by Ruby | SnapEngage | |
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Top Pros |
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Top Cons |
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Chat Analytics and Reports |
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Pure Chat by Ruby | SnapEngage | |
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Small Businesses | Gist Score 9.6 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Pure Chat by Ruby | SnapEngage | |
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Likelihood to Recommend | 8.6 (2 ratings) | 7.9 (14 ratings) |
Likelihood to Renew | - (0 ratings) | 9.0 (4 ratings) |
Support Rating | - (0 ratings) | 5.0 (1 ratings) |
Pure Chat by Ruby | SnapEngage | |
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Likelihood to Recommend | Ruby Receptionists, Inc | SnapEngage |
Pros | Ruby Receptionists, Inc | SnapEngage |
Cons | Ruby Receptionists, Inc | SnapEngage |
Likelihood to Renew | Ruby Receptionists, Inc No answers on this topic | SnapEngage |
Support Rating | Ruby Receptionists, Inc No answers on this topic | SnapEngage |
Alternatives Considered | Ruby Receptionists, Inc | SnapEngage |
Return on Investment | Ruby Receptionists, Inc | SnapEngage |
ScreenShots | SnapEngage Screenshots |