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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Piper the AI SDR by Qualified

    Score8.9 out of 10
    N/AThe Qualified product suite automatically identifies, engages, and converts website visitors into pipeline. Piper the AI SDR Agent engages these buyers around the clock with live chat, answers questions, to convert prospects into pipeline.N/A

    tawk.to

    Score8.5 out of 10
    N/ATawk.to headquartered in Las Vegas offers a live chat tool, allowing users to monitor and chat with the visitors on a website, within a mobile app or from a customizable chat page.N/A
    Pricing
    Piper the AI SDR by Qualifiedtawk.to
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Piper the AI SDR by Qualifiedtawk.to
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Piper the AI SDR by Qualifiedtawk.to
    Considered Both Products
    Salesforce
    No answer on this topic
    tawk.to
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    14 Answers
    100%
    Would buy again
    6 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    12 Answers
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    14 Answers
    100%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    13 Answers
    100%
    Lived up to sales and marketing promises
    6 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    12 Answers
    100%
    Implementation went as expected
    5 Answers
    Features
    Piper the AI SDR by Qualifiedtawk.to
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Piper the AI SDR by Qualified and tawk.to
    Feature
    Piper the AI SDR by Qualified
    -
    Ratings
    tawk.to
    10.0
    1 Ratings
    14% above category average
    Chat history and transcripts00 Ratings10.01 Ratings
    Chat reporting00 Ratings10.01 Ratings
    Chat and web analytics00 Ratings10.01 Ratings
    Best Alternatives
    Piper the AI SDR by Qualifiedtawk.to
    Small Businesses
    No answers on this topic
    Olark
    Score10 out of 10
    Medium-sized Companies
    Conversica
    Score4 out of 10
    Zoho SalesIQ
    Score9.7 out of 10
    Enterprises
    Conversica
    Score4 out of 10
    Genesys DX (discontinued)
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Piper the AI SDR by Qualifiedtawk.to
    Likelihood to Recommend
    10.0
    (14 ratings)
    8.0
    (6 ratings)
    Usability
    10.0
    (2 ratings)
    8.0
    (2 ratings)
    User Testimonials
    Piper the AI SDR by Qualifiedtawk.to
    Likelihood to Recommend
    Salesforce
    Piper the AI SDR is perfect for a global marketing team who wants to have greater control over conversations that are happening on the website. She does an excellent job of qualifying leads and getting meetings booked. In addition she does an excellent job routing people to support and away from sales if that is not an area they are interested. There aren't many areas we have found Piper to be not appropriate. As we continue to hone in and improve her capabilities.
    Incentivized
    Read full review
    tawk.to
    We have been able to increase our "real world" presence on our website, providing users with support and sales guidance when they need it the most – when they have a question. It provides the extension for free. Furthermore, tawk.to provides tracking solutions for your website, allowing you to see how many visitors visited your site and how long they stayed. You can also see which locations follow your webpage. The low-footprint, web-based solution is simple to install and use (in most cases), and it provides insight into the effectiveness of our web pages and sites.
    Read full review
    Pros
    Salesforce
    • Good insight into what product the prospect is interested in
    • Engage the prospect when they are at the researching phase and form a human connection
    • Know when prospects that you are actively targeting are on the website and use that in messaging
    Incentivized
    Read full review
    tawk.to
    • Being able to see what the contact is typing before they send is great as it allows time to prepare your answer.
    • The whisper function is invaluable for keeping colleagues updated and giving staff training.
    • The 'Ban' function is great for quick action when you have a nuisance contact.
    Incentivized
    Read full review
    Cons
    Salesforce
    • Piper the AI SDR can get tripped up when someone asks a question we weren't prepared for. Example Does the webinar cost money? Of course not but we didn't specifically put anywhere that it doesn't, and she can get confused
    • Piper the AI SDR can sometimes get overzealous and try do things she isn't able to like help someone download an ebook
    • There are some trigger limitations for email but we are aware it is on the features roadmap
    Incentivized
    Read full review
    tawk.to
    • What I always dislike about any software is the branding that comes along with it.
    • The live chat module is not super noticeable since it's just in small print at the bottom of the chat module.
    • Small errors can occur, causing the extension in the webpage to disappear.
    Read full review
    Usability
    Salesforce
    The Qualified tool itself if superb. It comes with so many features, not just the AI SDR - Sani, in our case, but additional features and benefits which I've started to take full advantage of. It's allowed us to drive engagement across the website within just days, and has already begun to see leads converted to open, and in some cases, won opportunities in under two weeks. Our AI SDR - Sani, has opened so many doors for the business. We've learned so much from our customers, website structure and content that resonates with prospects.
    Incentivized
    Read full review
    tawk.to
    I think that it's very user friendly. And even in filling out this survey, I've discovered it has beneficial features that I didn't even know it had! It's a lot of capabilities all rolled into one. We're appreciate that tawk.to is an option for us since we haven't found another third party that fits so well with our needs
    Incentivized
    Read full review
    Alternatives Considered
    Salesforce
    We chose Qualified over their competitors because of our interactions with their team and the product. Their team made it feel like this was a partnership and that we weren't just some other customer. Implementation was fast and the tool is very user-friendly. Their customer support is next level and we really appreciate that. All in all, we love their implementation time and great service
    Incentivized
    Read full review
    tawk.to
    We use HubSpot for most of our sales and marketing and it's highly effective. However, the chat function doesn't allow communication between staff during chats that tawk.to offers.
    Incentivized
    Read full review
    Return on Investment
    Salesforce
    • Useful to attract new consumers.
    • Take steps to expand the portfolio of projects.
    • To increase conversion rates, use visualization and live chat in addition to voice calls.
    • Save time for engineering and contracting teams.
    • Enable artificial intelligence to forecast purchase intent so sales professionals can focus on accounts that are ready to buy.
    • Drive lead generation, pipeline, and revenue for sales and marketing teams.
    Incentivized
    Read full review
    tawk.to
    • Engaging with customers directly with live chat.
    • Gather customer data for live chat support.
    Incentivized
    Read full review
    ScreenShots

    Piper the AI SDR by Qualified Screenshots

    Screenshot of Meet with qualified leads right on your website. Use live chat, voice-calls, and bots to sell smarter.Screenshot of We'll alert your sales team the moment qualified leads land on your website and tell you exactly who they are, powered by apps like Salesforce, Pardot, 6Sense, Marketo, and Clearbit.Screenshot of We'll alert your sales team the moment qualified leads land on your website and tell you exactly who they are, powered by apps like Salesforce, Pardot, 6Sense, Marketo, and Clearbit.Screenshot of Engage qualified prospects in real-time, high-fidelity sales conversations with live chat and voice calls.Screenshot of Use Chat Bots to engage visitors, capture leads, ask qualification questions, and book sales meetings.