What users are saying about
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323 Ratings
9 Ratings

Qualtrics

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323 Ratings
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Score 8.6 out of 100
9 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Qualtrics

I think Qualtrics CoreXM can be used in nearly every scenario. It is best suited for internal or external gathering of the voice of the customer through product/service satisfaction surveys, disenrollment surveys, net promoter scores, post-meeting satisfaction surveys, comparison surveys (conjoint studies), etc. It also works well as a knowledge-transfer assessment tool (for tests or quizzes). Also, as a way to capture registrations or RSVPs. It is not as well suited for managing an online community forum that relies on participants to see and react to comments/responses from other members of the online community (like social media). There are other products better suited for that use case.
Kevin Bone | TrustRadius Reviewer

REDCap

REDCap surveys are very suitable for clinical trials and public health surveys. It's less appropriate for market researches .
Francis Banda | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Qualtrics
8.2
REDCap
Survey templates
Qualtrics
8.4
REDCap
Themes
Qualtrics
7.7
REDCap
Custom logo/branding
Qualtrics
8.5
REDCap

Survey Content

Qualtrics
8.7
REDCap
Changes to live survey
Qualtrics
9.0
REDCap
Question design help
Qualtrics
8.1
REDCap
Multiple question types
Qualtrics
9.0
REDCap

Survey Logic

Qualtrics
8.7
REDCap
Survey logic flexibility
Qualtrics
8.7
REDCap

Survey Reporting & Analytics

Qualtrics
8.6
REDCap
Response tracking
Qualtrics
8.7
REDCap
Data export
Qualtrics
8.9
REDCap
Standard reports
Qualtrics
8.6
REDCap
Custom reports
Qualtrics
8.1
REDCap
Analytics
Qualtrics
8.6
REDCap

Survey Administration & Security

Qualtrics
8.7
REDCap
Access controls
Qualtrics
8.7
REDCap
Compliance
Qualtrics
8.7
REDCap

Survey Distribution

Qualtrics
8.6
REDCap
Vendor-offered crowdsourcing
Qualtrics
8.5
REDCap
Respondent restrictions
Qualtrics
8.7
REDCap

Pros

Qualtrics

  • There are both personal and shared libraries for individual users and business teams.
  • Extremely intuitive user-interface that familiarizes users with the platform quickly.
  • One can save results to a wide variety of formats (CSV, SPSS, and more) for further data management
Joshua Melder | TrustRadius Reviewer

REDCap

  • Customization. I can use HTML to change format but there are also a ton of built in functionality for branching logic, matrix configuration, slider scales, etc.
  • Security. HIPPA compliance is extremely important for medical research and REDCap ensures our data is safe.
  • Variety of use. Being able to send both surveys and create forms for internal use makes the use cases numerous.
Taylor Read | TrustRadius Reviewer

Cons

Qualtrics

  • The collaborate feature can be clunky and sometimes we have to remove access and add a person back in for them to see the survey in their lists
  • We have a contract through our university and more than one person has created their account in the wrong place, causing some administrative headaches as that is fixed so that we can collaborate on surveys with them.
  • I wish it was easier to organize my surveys into folders, there should be a more efficient way to do that.
Anonymous | TrustRadius Reviewer

REDCap

  • I don't really see many issues with REDCap.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Qualtrics

Qualtrics 9.4
Based on 41 answers
I was impressed a couple years ago when two heads of market research at Fortune 500 companies told me about them, and I've been even more impressed with the advancements I've seen in the last year. I like where the company is headed, and I look forward to using them again in a future role.
Ben Lawder | TrustRadius Reviewer

REDCap

No score
No answers yet
No answers on this topic

Usability

Qualtrics

Qualtrics 8.9
Based on 19 answers
All the menus are very user friendly and intuitive. I can always find exactly what I'm looking for and can change anything I need to with ease. All the elements of the survey are adjustable with very little effort and without confusion.
Brian Harris | TrustRadius Reviewer

REDCap

REDCap 10.0
Based on 1 answer
It is very interesting to me especially that it meets all my needs. The libraries makes the job even much easier, since you can just make a few adjustments to the appropriate template chosen
Francis Banda | TrustRadius Reviewer

Support Rating

Qualtrics

Qualtrics 8.6
Based on 31 answers
Whenever we have had an issue with trying to figure out how to do something (even though the documentation is incredibly well put together) we have asked Qualtrics support and have always received our answer nearly immediately (I think in maybe 10 times, only once did a support person need to call us back). Qualtrics support is dedicated to solving customer issues right, and in the first contact, if at all possible
D. SKye Hodges | TrustRadius Reviewer

REDCap

REDCap 10.0
Based on 1 answer
They respond almost immediately to queries
Francis Banda | TrustRadius Reviewer

Online Training

Qualtrics

Qualtrics 8.0
Based on 2 answers
I still use it. It does everything you need an online survey to do. From heat mapping to complex skip logic and display logic. I use it weekly and it never disappoints
Michael Climek | TrustRadius Reviewer

REDCap

No score
No answers yet
No answers on this topic

Implementation Rating

Qualtrics

Qualtrics 9.0
Based on 2 answers
I like being able to easily integrate new colleagues by simply giving them a log in user name and password
Benjamin Sider | TrustRadius Reviewer

REDCap

No score
No answers yet
No answers on this topic

Alternatives Considered

Qualtrics

]Qualtrics] CoreXM is great if you want something that is a little more [long] lasting and impactful than a simple survey engine, but aren't quite ready for something that is a long term sustainable program. I would put [Qualtrics] CoreXM squarely in the large, defined project phase. CX is more of the program phase, and other lessor vendors are great for the pre-project definition phase
Luke Ferrel | TrustRadius Reviewer

REDCap

SurveyMonkey and Google Forms have similar features for surveys but they lack the form options and user interface. They are also not HIPPA compliant so we are not able to collect any identifying information which is usually an issue in research when we are tracking participants. Many institutional review boards won't even approve a study without a HIPPA compliant data collection service.
Taylor Read | TrustRadius Reviewer

Return on Investment

Qualtrics

  • It can be hard to determine an exact ROI for Qualtrics; however, the data you can bring to the table when important decisions are being made is invaluable.
  • The most positive impact has been the ability to spend less time on reporting because the data is so accessible and easily shared.
  • The time to analyze raw text data is significantly less when you add Text iQ to your license.
Corinne Gibson | TrustRadius Reviewer

REDCap

  • REDCap allowed us to house all patient information in one single portal which helped us eliminate the need for paper copies. We moved our whole filing system to an electronic version when we became "live" on REDCap. It is also very convenient and accessible to have all of this data in one location.
  • A very positive impact is the ability for multiple users to see the same health and wellness information for each specific patient. Instead of constantly having to go back and forth via email, phone, etc. to ask about the patient; we could simply look up their information in REDCap and find all of the answers. It made our business much more efficient and made the patients feel as though we did our research prior to meeting with them.
Taylor Miron | TrustRadius Reviewer

Screenshots

Pricing Details

Qualtrics

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Qualtrics Editions & Modules

Edition
Research Core 1$1,5001
  1. per user/per year
Additional Pricing Details

REDCap

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

REDCap Editions & Modules

Additional Pricing Details

Rating Summary

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