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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Qualys VMDR

    Score9.4 out of 10
    N/AQualys VMDR 2.0 with TruRisk gives enterprises visibility and insight into cyber risk exposure with the goal of making it easy to prioritize vulnerabilities, assets, or groups of assets based on business risk. Security teams can take action to mitigate risk, helping the business measure its true risk, and track risk reduction over time.N/A

    Zoho Assist

    Score8.4 out of 10
    N/AZoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

    $12

    per technician/per month

    Pricing
    Qualys VMDRZoho Assist
    Editions & Modules
    No answers on this topic
    Remote Support - Standard
    $12
    per technician/per month
    Unattended Access - Standard
    $12
    25 unattended computers/per month
    Remote Support - Professional
    $18
    per technician/per month
    Unattended Access - Professional
    $18
    25 unattended computers/per month
    Remote Support - Enterprise
    $28
    per technician/per month
    Offerings
    Pricing Offerings
    Qualys VMDRZoho Assist
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Features
    Qualys VMDRZoho Assist
    Threat Intelligence
    Comparison of Threat Intelligence features of Qualys VMDR and Zoho Assist
    Feature
    Qualys VMDR
    8.4
    7 Ratings
    4% above category average
    Zoho Assist
    -
    Ratings
    Network Analytics7.47 Ratings00 Ratings
    Threat Recognition8.07 Ratings00 Ratings
    Vulnerability Classification9.67 Ratings00 Ratings
    Automated Alerts and Reporting9.27 Ratings00 Ratings
    Threat Analysis8.67 Ratings00 Ratings
    Threat Intelligence Reporting8.07 Ratings00 Ratings
    Automated Threat Identification8.07 Ratings00 Ratings
    Vulnerability Management Tools
    Comparison of Vulnerability Management Tools features of Qualys VMDR and Zoho Assist
    Feature
    Qualys VMDR
    8.8
    7 Ratings
    6% above category average
    Zoho Assist
    -
    Ratings
    IT Asset Realization9.07 Ratings00 Ratings
    Authentication8.47 Ratings00 Ratings
    Configuration Monitoring9.07 Ratings00 Ratings
    Web Scanning8.66 Ratings00 Ratings
    Vulnerability Intelligence9.27 Ratings00 Ratings
    Remote Administration
    Comparison of Remote Administration features of Qualys VMDR and Zoho Assist
    Feature
    Qualys VMDR
    -
    Ratings
    Zoho Assist
    8.0
    24 Ratings
    1% above category average
    Screen sharing00 Ratings8.822 Ratings
    File transfer00 Ratings8.123 Ratings
    Instant message00 Ratings8.322 Ratings
    Secure remote access with Smart Card authentication00 Ratings10.02 Ratings
    Access to sleeping/powered-off computers00 Ratings7.620 Ratings
    Over-the-Internet remote session00 Ratings8.823 Ratings
    Initiate remote control from mobile00 Ratings7.414 Ratings
    Remote management of servers & workstations00 Ratings9.019 Ratings
    Remote Active Directory® management00 Ratings4.43 Ratings
    Centralized management dashboard00 Ratings8.418 Ratings
    Session record00 Ratings8.515 Ratings
    Annotations00 Ratings7.613 Ratings
    Monitoring and Alerts00 Ratings7.14 Ratings
    Multi-platform remote control00 Ratings8.616 Ratings
    Best Alternatives
    Qualys VMDRZoho Assist
    Small Businesses
    No answers on this topic
    N-able Take Control
    Score7.2 out of 10
    Medium-sized Companies
    Tenable Nessus
    Score8.8 out of 10
    Remote Desktop Manager
    Score9.6 out of 10
    Enterprises
    Tenable Vulnerability Management
    Score8.9 out of 10
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Qualys VMDRZoho Assist
    Likelihood to Recommend
    9.6
    (7 ratings)
    8.7
    (24 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    8.4
    (2 ratings)
    8.7
    (14 ratings)
    Availability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.0
    (2 ratings)
    9.0
    (6 ratings)
    Implementation Rating
    9.0
    (1 ratings)
    9.0
    (1 ratings)
    Configurability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    9.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Qualys VMDRZoho Assist
    Likelihood to Recommend
    Qualys
    Qualys VMDR is best suited for larger companies with a very large IT asset footprint. Qualys VMDR is not suited for businesses that are small and upcoming as the price for the tool is very expensive and could be a budget sink if not used properly. In our organization we use the Qualys VMDR dashboard and reporting in order to collect any vulnerabilities we miss during our routine audits to ensure that our environment is stable and protected for attacks.
    Incentivized
    Read full review
    Zoho
    If you have many remote users in challenging-to-access locations and they use multiple platforms (Windows, Mac, Linux), Zoho Assist is the solution. If you have a limited budget, you'll like Zoho Assist pricing. If you have a large team of IT technicians, you'll appreciate Zoho Assist's concurrent usage licensing.
    Incentivized
    Read full review
    Pros
    Qualys
    • Seamless reporting across the different widgets (i.e. TruRisk)
    • DEEP-DIVE into an asset's info/vulns
    • Baked-in PCI ASV scans that a Qualys QSA can approve
    Incentivized
    Read full review
    Zoho
    • One user's computer screen is black, no task bar and start button, after system crush, Unattended Access help me remote control it and use tools under quick Launch to change system settings and created new account for the user, so she can work few hours later.
    • One user computer need help vpn setup but it is not on Unattended Access list, so I create a temporarily Remote Support session, send the link to him by WhatsApp, after he download and install agent, I can connect and remote control it.
    • Sometimes user computer has randomly happening issue, I will connect it by Zoho Assist, record the remote screen, then will catch the issue and know it's triggered
    • sometimes I use video chat as a meeting tool with users
    • The file transfer by web client is useful for me, most of time is to upload files into user computer when it is not able to access our network drive
    Incentivized
    Read full review
    Cons
    Qualys
    • Qualys VMDR can definitely improve on its reporting of assets as we have caught devices not captured in the Qualys VMDR scans.
    • We would like to see an improvement on the dashboard interface as it is faulty sometimes.
    • Qualys VMDR should focus on more competitive pricing as it is very expensive.
    Incentivized
    Read full review
    Zoho
    • Instructions to the tech and the person receiving support could be more clear.
    • Providing mobile support is still a bit clunky. Interacting with the user's device on the other end is not totally functional.
    • It would be nice to have a PC app to use instead of accessing via the browser.
    Incentivized
    Read full review
    Likelihood to Renew
    Qualys
    Next to Veeam (which is a tremendous product for backup/DR) this is the best service/software I have used in the past three decades. Should be called the Swiss Army Knife of security.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Usability
    Qualys
    infrastructure to identify vulnerabilities
    Read full review
    Zoho
    Zoho Assist has proven to be a highly effective and reliable tool that I use on a daily basis. While the "wake up" feature occasionally fails to respond, this seems more likely due to network connectivity issues rather than a flaw in Zoho Assist itself. On rare occasions, the unattended access installation doesn't appear on the administrator's dashboard, which could potentially be caused by firewall restrictions rather than a problem with the software. Aside from these minor and infrequent issues, the platform has consistently performed well and has become an essential part of my workflow.
    Incentivized
    Read full review
    Reliability and Availability
    Qualys
    Always available with the exception on maint windows
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Performance
    Qualys
    Once in a while it would be slow -
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Support Rating
    Qualys
    This is iron but I am giving it 5 star and I can give more If I can do because they are best in support. So once you own this product they will assign a dedicated support for you and when you are under the weather with anything just connect them with anything call, ping or ticket they will come like Genie.
    Read full review
    Zoho
    Support is terrible. Quick to initially respond with the boilerplate "The information provided by you should be sufficient for my development team to analyse this further. I shall also write back to you as soon as I get an update from them on this
    regard." And then you will hear nothing more from them. Chase further and you'll get stock responses such as "Our development team are still looking into this," etc.
    Read full review
    Implementation Rating
    Qualys
    Not really - the integrations via connectors is not heavy lifting. Any complexity has to do with a service that requires more steps (i.e. AWS/GCP)
    Incentivized
    Read full review
    Zoho
    Make it easier to deploy mulitple agents for different departments.
    Incentivized
    Read full review
    Alternatives Considered
    Qualys
    It is a very similar tool but Qualys VMDR is much better when it comes to reporting and solutions provided. Asset management is really good in Qualys VMDR. Qualys VMDR support is really quick , you can get a TPM if you run into any issues. Qualys VMDR has wide variety of scanning options which lacks in tenable.
    Incentivized
    Read full review
    Zoho
    The value for Zoho Assist and the functionality is superior to what is now known as LogMeIn Resolve. I knew it before as Goto Assist. My decision to try out and ultimately purchase Zoho Assist has been a great one for my business. I am glad I heard about Zoho Assist and will continue using them for years to come.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Qualys
    MOSTLY good - but as noted having all features purchased on portal only - nothing that is not purchased.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Scalability
    Qualys
    Outside some pretty arcane apps or OS this is painless. The problem - and self-inflicted - is that older stuff is not supported.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Return on Investment
    Qualys
    • Cut down on manual efforts to investigate or remediate vulnerabilities, which can be a big driver of ROI
    • Avoidance of potential incidents with upfront risk mitigation
    • Patching efficiency gains
    Incentivized
    Read full review
    Zoho
    • Zoho Assist helped in managing our files and records even if ours is not an Enterprise version.
    • Connectivity is maintained despite having faced some latency issues, thus allowing us to save more time and money.
    • Low maintenance costs, since Zoho Assist is cloud-based
    Incentivized
    Read full review
    ScreenShots

    Zoho Assist Screenshots

    Screenshot of On-demand Remote SupportScreenshot of Browser-based Remote SupportScreenshot of Unattended Access to remote computersScreenshot of Detailed Analytics