Likelihood to Recommend QuestionPro is great for forced-choice and Likert-scale data, and it easily turns raw data into readable statistics. The simple interface lacks attractiveness but is easy to learn and use, even for members outside the digital age. QuestionPro is less effective for qualitative data and short answer responses in large quantities. Reporting and analytic features leave this information in the bulky design, clogging the report and preventing cohesive presentation of the data.
Read full review Well getting surveys from clients is a hectic job (as a user we all ignore surveys all the time ) SurveySparrow comes to the rescue and provides links to forward your survey on WhatsApp, email, and so many options. You can create a copy of the survey which you created and that is very time efficient. Suppose you have 3 clients and you give them the same service you can add a variable that will simply change the name of the client and the rest of the survey stays the same no need to create a different survey, mega time saver.
Read full review Pros Before choosing QuestionPro, we evaluated it and Qualtrics, SurveyGizmo, and SurveyMonkey. A committee tested each of 141 key features on all four products. QuestionPro did well in the comparison and we have ended up using even more features that we tested. The summary of that work can be found here: https://oit.utk.edu/research/documentation/qualtrics-to-questionpro/. The way it handles anonymous surveys is particularly good. With most products, you have to remember to check the "anonymous" box to prevent it from saving email addresses or other identifiable data. But if you forget to do so, you can't tell by taking the survey. Question pro uses "Respondent Anonymity Assurance" that must be turned on by the company (a quick request from the chat window will suffice) and then it can never be turned off. This activates a link that appears on the bottom left-hand of each survey page. Clicking it takes the survey participant to a company page which assures them that the anonymous feature is indeed turned on. It has a very nice combination of great power and ease of use. The support we have received from the company has been excellent. Our team has worked with around 30 research software vendors for over 35 years and this company stands out as being extremely responsive to our needs. We told them we needed a migration tool to help us move from Qualtrics to QuestionPro and they created one in just a few weeks. They've added or improved a number of other features for us, at no charge. Read full review Creating and sending surveys is very easy and intuitive, no instructions needed. The interface is clean and inviting. The mobile-first interface greatly increases response rates form my experience. Filling out a survey is like text messaging on your phone. Surveys are more conversational in tone rather than an answer to the question style of the survey most other companies offer. The feature set is not as robust as some other survey software but its simplicity makes it easy to use all around. Customer support is very responsive. Read full review Cons Doesn't allow for the level of customization required for a lot of projects Can be a little too simple, not complex enough Can tend to be a little buggy at times -- new features need to be more thoroughly vetted Read full review Add custom CSS for Premium plan. Read full review Likelihood to Renew We are currently reviewing the cost of the license as we are interested in extending the license for the campus, questionpro is not an "inexpensive" option for a publicly funded non-profit Institute.
Read full review Usability For the countless surveys I have created over the last four years, I never had a major problem.
Read full review User-friendly data is easy to analyze with simple tools. The customer service team is also very helpful, easy to create the survey in less than 5 minutes, engage with your clients on all possible platforms.
Read full review Support Rating They offer email, chat, and phone support. I have used the chat support several times. Response time was fast, but the rep did not always have the answer. Inquiries are answered quickly and thoroughly.
Read full review The support team is just a call away and also provides email support.
Read full review Implementation Rating Try every feature and test take your surveys multiple times, running through different scenarios.
Read full review Alternatives Considered First of all, QuestionPro has powerful futures when we compare it with others. I am not sure but somehow interface of the product is always important for some more than its functionality. QuestionPro has many features, functionality and has a great interface. It is easy to use and a software that is easy to understand.
Read full review We originally used Survey Monkey but found customer support to be unresponsive when we needed it and also the style of surveys you could create were bland and boring, leading to lower response rates. We chose Survey Sparrow for their mobile-first and chat-style survey interface because we have a mobile audience and have found they prefer this style of survey better.
Read full review Return on Investment QuestionPro has gathered feedback used to shape future policy, increasing customer (student) satisfaction. QuestionPro gathered data useful for communication across departments that often struggle to understand one another. For example, the survey gathered data that enabled IT to pinpoint specific WiFi problems across campus. QuestionPro helps evaluate student staff performance and identify places for growth, enhancing our team’s ability to serve ever-changing students. Read full review Very simple and intuitive interface. Easy to set-up and use - pays off quickly. Read full review ScreenShots