QuestionPro vs. Survicate

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
QuestionPro
Score 9.3 out of 10
N/A
QuestionPro is an online survey creator software designed to gather insights for better data-driven decision-making through quantitative and qualitative research. The platform allows users to design surveys to deliver better customer experiences, create strategies for product-market, and improve teams/manager effectiveness.
$0
Survicate
Score 7.9 out of 10
N/A
Survicate is survey software for getting continuous customer insights at scale. It can be used to measure customer satisfaction (CSAT), track an organization's Net Promoter Score (NPS), get website feedback, or test product-market fit. Survicate supports any use case related to collecting and managing customer feedback. Survicate can be used to: • Create customized surveys and start getting customer feedback within minutes • Run surveys where they are needed: via email…
$0
per month
Pricing
QuestionProSurvicate
Editions & Modules
Free
$0
Advanced
99/month
Team Edition
Contact Vendor
Research Edition
Contact Vendor
Free
$0
per month
Business
$119
per month
Scale
$299
per year
Offerings
Pricing Offerings
QuestionProSurvicate
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsAdditional fees apply for additional users and domains. The price of the Scale plan is negotiated individually and depends on the number of monthly responses needed and possible custom needs, including integrations.
More Pricing Information
Features
QuestionProSurvicate
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
QuestionPro
5.3
3 Ratings
38% below category average
Survicate
7.6
5 Ratings
3% below category average
Survey templates9.13 Ratings7.53 Ratings
Themes3.53 Ratings7.85 Ratings
Custom logo/branding3.53 Ratings7.53 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
QuestionPro
7.8
4 Ratings
10% below category average
Survicate
8.2
4 Ratings
5% below category average
Changes to live survey7.24 Ratings9.03 Ratings
Question design help8.14 Ratings7.73 Ratings
Multiple question types8.14 Ratings7.84 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
QuestionPro
8.1
4 Ratings
3% below category average
Survicate
8.1
5 Ratings
3% below category average
Survey logic flexibility8.14 Ratings8.15 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
QuestionPro
6.6
4 Ratings
22% below category average
Survicate
7.7
5 Ratings
7% below category average
Response tracking9.14 Ratings5.01 Ratings
Data export6.34 Ratings9.05 Ratings
Standard reports7.24 Ratings8.35 Ratings
Custom reports3.33 Ratings00 Ratings
Analytics7.14 Ratings8.54 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
QuestionPro
4.9
4 Ratings
52% below category average
Survicate
8.5
3 Ratings
1% above category average
Access controls4.44 Ratings8.03 Ratings
Compliance5.33 Ratings9.01 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
QuestionPro
5.7
3 Ratings
35% below category average
Survicate
9.3
4 Ratings
14% above category average
Vendor-offered crowdsourcing5.33 Ratings00 Ratings
Respondent restrictions6.13 Ratings9.34 Ratings
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User Ratings
QuestionProSurvicate
Likelihood to Recommend
7.1
(10 ratings)
8.1
(6 ratings)
Likelihood to Renew
7.6
(6 ratings)
10.0
(2 ratings)
Usability
8.6
(2 ratings)
7.6
(2 ratings)
Support Rating
7.0
(1 ratings)
6.1
(2 ratings)
Implementation Rating
9.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
QuestionProSurvicate
Likelihood to Recommend
QuestionPro Inc
QuestionPro is great for forced-choice and Likert-scale data, and it easily turns raw data into readable statistics. The simple interface lacks attractiveness but is easy to learn and use, even for members outside the digital age. QuestionPro is less effective for qualitative data and short answer responses in large quantities. Reporting and analytic features leave this information in the bulky design, clogging the report and preventing cohesive presentation of the data.
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Survicate
Survicate is well suited for very basic intercept polls and is less suited for more complex surveying tasks (e.g., anything more than basic skip-logic or surveying niche cohorts) and longitudinal surveying (e.g., comparing responses from the same or similar cohorts year over year).
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Pros
QuestionPro Inc
  • Before choosing QuestionPro, we evaluated it and Qualtrics, SurveyGizmo, and SurveyMonkey. A committee tested each of 141 key features on all four products. QuestionPro did well in the comparison and we have ended up using even more features that we tested. The summary of that work can be found here: https://oit.utk.edu/research/documentation/qualtrics-to-questionpro/.
  • The way it handles anonymous surveys is particularly good. With most products, you have to remember to check the "anonymous" box to prevent it from saving email addresses or other identifiable data. But if you forget to do so, you can't tell by taking the survey. Question pro uses "Respondent Anonymity Assurance" that must be turned on by the company (a quick request from the chat window will suffice) and then it can never be turned off. This activates a link that appears on the bottom left-hand of each survey page. Clicking it takes the survey participant to a company page which assures them that the anonymous feature is indeed turned on.
  • It has a very nice combination of great power and ease of use.
  • The support we have received from the company has been excellent. Our team has worked with around 30 research software vendors for over 35 years and this company stands out as being extremely responsive to our needs. We told them we needed a migration tool to help us move from Qualtrics to QuestionPro and they created one in just a few weeks. They've added or improved a number of other features for us, at no charge.
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Survicate
  • IMO, the strengths of feedback lite is what it is called for - 'lite"... it is basic, simple, and easy to set up and use.
  • Especially should be mention that it is easy to set up, and you can have it working in less than a few hours.
  • Reliable - I don't remember even one "problem" or an issue we experienced with it.
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Cons
QuestionPro Inc
  • Doesn't allow for the level of customization required for a lot of projects
  • Can be a little too simple, not complex enough
  • Can tend to be a little buggy at times -- new features need to be more thoroughly vetted
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Survicate
  • In my opinion, inconsistent and visually unappealing survey visuals (e.g., NPS and cSAT questions look completely different from each other, creating a disjointed visual experience)
  • Poor customer service (in my experience, issue resolution can take weeks)
  • Lack of clarity around API & other technical capabilities requiring engineering assistance
  • Very limited maximum response limit per month
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Likelihood to Renew
QuestionPro Inc
We are currently reviewing the cost of the license as we are interested in extending the license for the campus, questionpro is not an "inexpensive" option for a publicly funded non-profit Institute.
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Survicate
We use Survicate for now, over 7 years, and the tool is being constantly improved. New features and products has been introduced over the years. The team listens to our feedback we sometimes share, and improve the product based on that. We really appreciate being supported by the Customer Success, all the insights and help we got from them. And even though they introduced many new features over the years, the tool still remained super easy to use, even from new employees that join our team
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Usability
QuestionPro Inc
For the countless surveys I have created over the last four years, I never had a major problem.
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Survicate
It's rare to use products that offer wide range of features, and yet are really ease to use. Over the years, the product has changed a lot, they introduced numerous new features, but the product remained really simple to use. We know it, because new employees who join our team, have no problem in starting to use Survicate on their own, without and dedicated training. The UI is really clear.
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Support Rating
QuestionPro Inc
They offer email, chat, and phone support. I have used the chat support several times. Response time was fast, but the rep did not always have the answer. Inquiries are answered quickly and thoroughly.
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Survicate
We had a lot of issues during implementation that required help from Survicate's engineers. In my experience, it took us over 4 weeks to be fully up and running due to lag times in communication.
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Implementation Rating
QuestionPro Inc
Try every feature and test take your surveys multiple times, running through different scenarios.
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Survicate
Setup was simple. One-time installation for our website and inside the product. We used Google Tag Manager to implement Survicate. So within 2 hours, we were able to run surveys, and also all attributes and events were passed to Survicate, so that we were able to use them to trigger surveys
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Alternatives Considered
QuestionPro Inc
First of all, QuestionPro has powerful futures when we compare it with others. I am not sure but somehow interface of the product is always important for some more than its functionality. QuestionPro has many features, functionality and has a great interface. It is easy to use and a software that is easy to understand.
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Survicate
Considering the simplicity of the need, and the cost of such solution (~600$/yr), I don't think there was very deep research for any alternatives. The main alternative was embedding a feedback tool "organically" into our site, that option was taken off the table, for strategic considerations.
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Return on Investment
QuestionPro Inc
  • QuestionPro has gathered feedback used to shape future policy, increasing customer (student) satisfaction.
  • QuestionPro gathered data useful for communication across departments that often struggle to understand one another. For example, the survey gathered data that enabled IT to pinpoint specific WiFi problems across campus.
  • QuestionPro helps evaluate student staff performance and identify places for growth, enhancing our team’s ability to serve ever-changing students.
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Survicate
  • We had a business need - to collect feedback on our support knowledge base content. Feedback Lite fulfills this need, with simple, easy to use, solution.
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ScreenShots

Survicate Screenshots

Screenshot of Survey distribution methodsScreenshot of Email surveyScreenshot of Email NPS surveyScreenshot of In-product surveyScreenshot of Link surveyScreenshot of Mobile survey