What users are saying about
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Top Rated
833 Ratings

QuickBooks Online

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Top Rated
833 Ratings
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Score 8.2 out of 100
4 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

QuickBooks Online

Quickbooks Online is super well suited for small business owners who are on the go and need access to their bookkeeping across multiple devices. You can leave the desktop and carry your books in your pocket for billing, invoicing, expensing, payroll any time, anywhere. I know there are time tracking plugins as well as other integrations that allow for your staff to submit reports directly to the software which is a brilliant addition.
Joel McAfee | TrustRadius Reviewer

Square Payroll

I recommend it to all my clients who like to keep their money and payments under their purview. This also allows you to assign roles for others so you can have someone help you manage and run payroll.
Elizabeth Pampalone | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

QuickBooks Online
7.5
Square Payroll
10.0
Pay calculation
QuickBooks Online
8.1
Square Payroll
10.0
Benefit plan administration
QuickBooks Online
6.8
Square Payroll
10.0
Direct deposit files
QuickBooks Online
6.7
Square Payroll
10.0
Salary revision and increment management
QuickBooks Online
7.6
Square Payroll
10.0
Reimbursement management
QuickBooks Online
8.5
Square Payroll
10.0
Support for external payroll vendors
QuickBooks Online
Square Payroll
10.0

Customization

QuickBooks Online
7.6
Square Payroll
API for custom integration
QuickBooks Online
8.0
Square Payroll
Plug-ins
QuickBooks Online
7.2
Square Payroll

Security

QuickBooks Online
8.7
Square Payroll
Single sign-on capability
QuickBooks Online
8.7
Square Payroll
Role-based user permissions
QuickBooks Online
8.6
Square Payroll

Reporting & Analytics

QuickBooks Online
8.1
Square Payroll
Dashboards
QuickBooks Online
8.1
Square Payroll
Standard reports
QuickBooks Online
8.2
Square Payroll
Custom reports
QuickBooks Online
8.0
Square Payroll

General Ledger and Configurable Accounting

QuickBooks Online
7.5
Square Payroll
Accounts payable
QuickBooks Online
8.2
Square Payroll
Accounts receivable
QuickBooks Online
8.5
Square Payroll
Cash management
QuickBooks Online
8.1
Square Payroll
Bank reconciliation
QuickBooks Online
8.2
Square Payroll
Expense management
QuickBooks Online
8.1
Square Payroll
Time tracking
QuickBooks Online
5.6
Square Payroll
Fixed asset management
QuickBooks Online
6.4
Square Payroll
Multi-currency support
QuickBooks Online
4.3
Square Payroll
Multi-division support
QuickBooks Online
7.8
Square Payroll
Regulations compliance
QuickBooks Online
6.9
Square Payroll
Electronic tax filing
QuickBooks Online
8.9
Square Payroll
Self-service portal
QuickBooks Online
8.2
Square Payroll
Global Financial Support
QuickBooks Online
6.8
Square Payroll
Primary and Secondary Ledgers
QuickBooks Online
7.2
Square Payroll
Intercompany Accounting
QuickBooks Online
7.6
Square Payroll
Localizations
QuickBooks Online
8.5
Square Payroll
Journals and Reconciliations
QuickBooks Online
7.8
Square Payroll
Enterprise Accounting
QuickBooks Online
8.3
Square Payroll
Configurable Accounting
QuickBooks Online
7.1
Square Payroll
Centralized Rules Framework
QuickBooks Online
8.0
Square Payroll
Standardized Processes
QuickBooks Online
8.0
Square Payroll

Inventory Management

QuickBooks Online
7.2
Square Payroll
Inventory tracking
QuickBooks Online
7.6
Square Payroll
Automatic reordering
QuickBooks Online
8.4
Square Payroll
Location management
QuickBooks Online
7.8
Square Payroll
Manufacturing module
QuickBooks Online
5.1
Square Payroll

Order Management

QuickBooks Online
7.8
Square Payroll
Pricing
QuickBooks Online
8.2
Square Payroll
Order entry
QuickBooks Online
8.7
Square Payroll
Credit card processing
QuickBooks Online
7.8
Square Payroll
Cost of goods sold
QuickBooks Online
8.0
Square Payroll
Order Orchestration
QuickBooks Online
7.6
Square Payroll
End-to-end order visibility
QuickBooks Online
8.5
Square Payroll
Order exception Resolution
QuickBooks Online
6.1
Square Payroll

Pros

QuickBooks Online

  • The user interface is clean and things are easy to find. This saves us time from having to look for things we need. If we can't find something, the Help and Search features are easy to use.
  • There is a bar graph at the top of my Customers page that shows a breakdown of overdue invoices, open invoices, and those that have been paid in the last 30 days. This is nice because I can see all this information quickly when I need it.
  • We can customize invoices as much as we need to and it is very user-friendly. We can email individual invoices or in bulk to save time. We can send invoice reminders and statements in a flash as well. All of these things help us get paid on time.
Jennifer Walschap | TrustRadius Reviewer

Square Payroll

  • 1099 contractor payments are easy, and they provide you with the IRS filing as part of the service.
  • Direct deposit/debit from your already connected account to the employee.
  • Reporting and management features are simple yet inclusive.
  • Low cost compared to alternative solutions.
JoAnna Cohen | TrustRadius Reviewer

Cons

QuickBooks Online

  • Non-profit functionality for fundraising - I have to categorize accounts receivable as sales, and instead of being able to show collection of the sale and put the funds into our fundraising (income) account upon collection, I have to delete the sale and recategorize the expense as a fundraising
  • Reports could be more clearly labeled so I could find what I need better (e.g. being able to pull how much I paid a contractor by name).
  • Reconciliation of errors between bank and QuickBooks accounts - I make mistakes, I need to know there's an easy way to reset the account to zero our minor errors, but have not yet found the means to do so.
Dylan DeClerck | TrustRadius Reviewer

Square Payroll

  • For the price and what I use it for it's excellent but I think they could expand to have more options for large companies.
  • The platform is relatively simple but I think there is always room for improvement when it comes to being modern and user-friendly.
Joanna Knight | TrustRadius Reviewer

Likelihood to Renew

QuickBooks Online

QuickBooks Online 9.1
Based on 21 answers
It like the product 'right out of the box' and I trust Intuit will continually improve it over the years based on my experience with their desktop products. The large providers of Apps makes customizing the entire package relatively easy and seamless for a wide variety of business types.
John H. Adair CPA | TrustRadius Reviewer

Square Payroll

No score
No answers yet
No answers on this topic

Usability

QuickBooks Online

QuickBooks Online 5.6
Based on 13 answers
It's Easy enough to learn the basic for a new user; though if you are required to go more in depth in recording assets or liability accounts it could get somewhat confusing for the every day user who doesn't know double-entry accounting. It's great for a business that just wants profit and loss information available at their fingertips.
Lindsay Foucht | TrustRadius Reviewer

Square Payroll

Square Payroll 9.0
Based on 1 answer
It could use a mobile-friendly interface. Other than that it's a simple layout and non-cluttered which allows you to get done what you need to get done. No unnecessary dodads or distractions.
JoAnna Cohen | TrustRadius Reviewer

Reliability and Availability

QuickBooks Online

QuickBooks Online 5.6
Based on 3 answers
While there is an app, which makes it accessible, all the features are not available.
Tya Bolton | TrustRadius Reviewer

Square Payroll

No score
No answers yet
No answers on this topic

Performance

QuickBooks Online

QuickBooks Online 7.9
Based on 2 answers
There are tab issues. When I tab the field doesn't highlight and I have to backspace or delete what is in the field. Happens on the memo field and sometimes other fields. Very time consuming.
Colleen Walker | TrustRadius Reviewer

Square Payroll

No score
No answers yet
No answers on this topic

Support Rating

QuickBooks Online

QuickBooks Online 2.3
Based on 6 answers
Not that overally impressed with the support when having issues with the app or desktop version. I lost my patience and at times just gave up and tried another process outside of QuickBooks. This is definitely something QuickBooks needs to work on improving as this could lose them customers in the long run. The benefits at the moment outweigh any of the frustrations I face.
Ayo Bamgbose, Assoc CIPD, MSc | TrustRadius Reviewer

Square Payroll

Square Payroll 9.0
Based on 1 answer
I think they have quick and helpful customer service reps, however, I give them a 9 because I have had to wait on hold for long periods of time before.
Joanna Knight | TrustRadius Reviewer

Implementation Rating

QuickBooks Online

QuickBooks Online 5.2
Based on 3 answers
I'm frustrated. Wound up with two companies, have to keep switching back and forth. This is unsatisfactory!
Robin M. Robboy, CPA | TrustRadius Reviewer

Square Payroll

No score
No answers yet
No answers on this topic

Alternatives Considered

QuickBooks Online

I have not used any other products similar to QuickBooks Online. I have used it ever since we started our business. I tried the desktop app at one point, however, it constantly would shut down, so I think online is more reliable because you can log in anywhere.
Chloe Tollefson | TrustRadius Reviewer

Square Payroll

I liked patriot, but I found it to be more confusing than Square and took me too much time to setup. I setup Square Payroll in about an hour. I would also say the Square interface made more sense to me. I also like how Square offers more things like benefits, etc. that can be added on.
Elizabeth Pampalone | TrustRadius Reviewer

Return on Investment

QuickBooks Online

  • QBO allowed us to integrate with our CPA quickly, absolute must to keep in compliance with tax laws.
  • Having our books organized in QBO is critical for commercial bank loan officers if you need financing.
  • We are able to manage bookkeeping and accounting needs with no staff dedicated to that function - those are tangible cost savings.
Sandeep Malhotra | TrustRadius Reviewer

Square Payroll

  • + Less time worrying about taxes
  • + Saves time at tax time with easy to print/save reports
Elizabeth Pampalone | TrustRadius Reviewer

Pricing Details

QuickBooks Online

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Square Payroll

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

QuickBooks Online
7.8
Square Payroll
9.2

Likelihood to Renew

QuickBooks Online
9.1
Square Payroll

Usability

QuickBooks Online
5.6
Square Payroll
9.0

Reliability and Availability

QuickBooks Online
5.6
Square Payroll

Performance

QuickBooks Online
7.9
Square Payroll

Support Rating

QuickBooks Online
2.3
Square Payroll
9.0

Implementation Rating

QuickBooks Online
5.2
Square Payroll

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