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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Rakuten Viber

    Score9.3 out of 10
    N/AViber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.

    $0.02

    Per Minute

    DiskStation

    Score8.9 out of 10
    N/ADiskStation is a line of network-attached storage (NAS) solutions from Synology headquartered in Taiwan.N/A
    Pricing
    Rakuten ViberDiskStation
    Editions & Modules
    USA
    $0.019
    Per Minute
    UK
    $0.019
    Per Minute
    No answers on this topic
    Offerings
    Pricing Offerings
    Rakuten ViberDiskStation
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Rakuten ViberDiskStation
    Considered Both Products
    Rakuten
    No answer on this topic
    Synology
    No answer on this topic
    Key User Insights
    Would buy again
    67%
    Would buy again
    6 Answers
    100%
    Would buy again
    29 Answers
    Delivers good value for the price
    89%
    Delivers good value for the price
    8 Answers
    100%
    Delivers good value for the price
    29 Answers
    Happy with the feature set
    89%
    Happy with the feature set
    8 Answers
    100%
    Happy with the feature set
    29 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    26 Answers
    Implementation went as expected
    83%
    Implementation went as expected
    5 Answers
    100%
    Implementation went as expected
    27 Answers
    Features
    Rakuten ViberDiskStation
    Cloud PBX
    Comparison of Cloud PBX features of Rakuten Viber and Synology DiskStation
    Feature
    Rakuten Viber
    9.5
    13 Ratings
    18% above category average
    Synology DiskStation
    -
    Ratings
    Hosted PBX9.56 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)9.78 Ratings00 Ratings
    User templates8.87 Ratings00 Ratings
    Call reports9.89 Ratings00 Ratings
    Directory of employee names9.78 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Rakuten Viber and Synology DiskStation
    Feature
    Rakuten Viber
    9.3
    15 Ratings
    12% above category average
    Synology DiskStation
    -
    Ratings
    Answering rules9.59 Ratings00 Ratings
    Call recording9.79 Ratings00 Ratings
    Call park8.84 Ratings00 Ratings
    Call screening8.89 Ratings00 Ratings
    Message alerts9.814 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Rakuten Viber and Synology DiskStation
    Feature
    Rakuten Viber
    9.6
    13 Ratings
    19% above category average
    Synology DiskStation
    -
    Ratings
    Video conferencing9.513 Ratings00 Ratings
    Audio conferencing9.713 Ratings00 Ratings
    Video screen sharing9.05 Ratings00 Ratings
    Instant messaging10.09 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Rakuten Viber and Synology DiskStation
    Feature
    Rakuten Viber
    10.0
    18 Ratings
    24% above category average
    Synology DiskStation
    -
    Ratings
    Mobile app for iOS10.017 Ratings00 Ratings
    Mobile app for Android10.017 Ratings00 Ratings
    Best Alternatives
    Rakuten ViberDiskStation
    Small Businesses
    CallFire
    Score9.7 out of 10
    No answers on this topic
    Medium-sized Companies
    Fuze
    Score8.2 out of 10
    FreeNAS
    Score5.4 out of 10
    Enterprises
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    FreeNAS
    Score5.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Rakuten ViberDiskStation
    Likelihood to Recommend
    9.6
    (18 ratings)
    9.2
    (30 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (3 ratings)
    Usability
    -
    (0 ratings)
    9.1
    (9 ratings)
    Support Rating
    9.4
    (7 ratings)
    9.7
    (7 ratings)
    User Testimonials
    Rakuten ViberDiskStation
    Likelihood to Recommend
    Rakuten
    As mentioned previously, it is easy to use and access since the you can chat, send voice memos or stickers in a conversation. So in overall it's very entertaining. But throughout that, the audio quality can seem to be a bit off. (Could be personal headset issue) Overall that is the only issue that is present or consistent.
    Incentivized
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    Synology
    The Synology DiskStation is well suited as a NAS solution, easy enough to mirror a Windows file server shares setup. Access to the Hyperbackup utility eliminates the need to purchase a tape backup solution. A portable USB drive can be used as the initial backup target. For air gap purposes can connect Hyperbackup to the various cloud providers such as AWS, Azure, GCP to copy backup data there. Utilizing it as a backup solution has also been great, instead of purchasing a tape solution, tapes and an offsite tape repository. Active Backup for Business is another excellent backup utility for physical servers, VMWare virtual machines, etc. Restoring files is fairly intuitive. Until Synology introduced the dual controller setup, using it as a SAN was less appropriate as there was occasional downtime when the controller had an issue but this was less important for the scenarios we were using it for. It would be more of a concern if we had used it for things that require more robust uptime requirements. Overall we are happy with the features of the Synology DiskStation.
    Incentivized
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    Pros
    Rakuten
    • Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
    • Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
    • It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
    • You can see the status of your messages.
    Incentivized
    Read full review
    Synology
    • Synology DiskStation offers lots of options for creating links to share files or request that some uploads files. It makes it really easy to just share a link that can have an expiration or a set number of times it is accessed.
    • We always had enough storage on our Synology DiskStation, we never had to worry about something being too big to upload or share.
    • Love how you can create folders that are shared and also have some that are private. This makes it so easy to have shared collaborations with coworkers or clients, but also allows you to have a private place to save things that only you need.
    Incentivized
    Read full review
    Cons
    Rakuten
    • When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
    • It contains enormous amounts of adds.
    • There is file sharing limit.
    Incentivized
    Read full review
    Synology
    • While BTRFS is a more advanced file system than ext4, it also is in a perpetual state of development, with many features not fully functional and a plethora of bugs. Synology has managed to overcome many of these limitations by placing BTRFS on top of a LVM, but there are much better file systems that Synology could have used, such as OpenZFS.
    • DSM's built-in backup software, HyperBackup, while robust, oftentimes runs into issues. Specifically, backups can be working fine for months or years, and then suddenly the backups will fail. Sometimes these failures can be resolved, but oftentimes the backups need to be completely restarted. Fortunately, even when the backup fails, the existing backups are still accessible, it is just that new backups can not be performed.
    • The underlying Linux OS provides significant benefits, but also adds a fair amount of complexity. Most of that complexity is wonderfully hidden by the DSM interface, but when certain problems arise, delving into the Linux command line is not out of the question.
    • Perhaps the biggest issue with Synology DiskStation is Synology's support. The issue isn't that the support is bad, but it can be frustratingly slow when dealing with a major issue. Synology does have a very active community that is always willing to help, but nothing beats first-party support.
    Incentivized
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    Likelihood to Renew
    Rakuten
    No answers on this topic
    Synology
    As long as Synology give us support for our hard drivers we will not change. I know Synology has now forced their hands to buy their own hard drivers and their new line of products. But if we still have support for old hard drivers from other manufacturers then we will still use Synology Nas. Otherwise we change manufacturers
    Read full review
    Usability
    Rakuten
    No answers on this topic
    Synology
    The Synology DiskStation is easy to set up and manage. The interface is clean and features are well documented. These units are reliable and can be set up to do scheduled integrity checks so failures can be mitigated before they halt business operations. The available packages for expanded roles makes these devices versatile.
    Incentivized
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    Support Rating
    Rakuten
    I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
    Incentivized
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    Synology
    Unfortunately, the one time I've had to reach out to DiskStation support, it did not go well. My NAS appliance wasn't appearing on the network, and no matter what the support team tried, they could not get it back online. Instead of offering to send me a new unit, they told me to go buy a new one - obviously, this was a disappointing response and not very eco-friendly either! Fortunately, through some internet research of my own, and some ingenuity, I figured out I could restore my NAS to factory settings by removing all the drives and resetting. Only then did I realize I had a bad disk. I had to experiment for a while to figure out which one it was. Once I had done that, though, I was able to get the latest DiskStation loaded back on, no thanks to the DiskStation support crew. If notifications were rock solid, I suspect I would have caught the bad disk before it because an OS problem, but I never received a bad-disk notification.
    Incentivized
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    Alternatives Considered
    Rakuten
    End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it.

    Because Viber can't access or read my private conversations in the first place, Viber can't sell them.
    Incentivized
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    Synology
    Synology DiskStation packs a punch with the latest and greatest feature set which goes above and beyond many other vendors. It allows for a turn-key solution to cover almost every use case in the SMB market leaving other vendors behind.
    Incentivized
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    Return on Investment
    Rakuten
    • Viber saves me financially since I am now able to communicate with my international clients for free.
    • Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer.
    • Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order.
    Incentivized
    Read full review
    Synology
    • Minimal investment in the hardware, big return on productivity
    • Streamlined IT needs, we no longer have to hire our IT vendor to assist us as regularly as we did when we were running servers
    • Productivity on the road through web access has increased productivity and billable hours for remote employees
    Incentivized
    Read full review
    ScreenShots