Rakuten Viber vs. Telegram

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Rakuten Viber
Score 7.8 out of 10
N/A
Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.
$0.02
Per Minute
Telegram
Score 8.9 out of 10
N/A
Telegram is an open source and free messaging app with a focus on speed and security. Telegram can be used on all devices at the same time — messages sync across any number of phones, tablets or computers. Telegram boasts over 500 million monthly active users and is one of the 10 most downloaded apps in the world.N/A
Pricing
Rakuten ViberTelegram
Editions & Modules
USA
$0.019
Per Minute
UK
$0.019
Per Minute
No answers on this topic
Offerings
Pricing Offerings
Rakuten ViberTelegram
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Rakuten ViberTelegram
Considered Both Products
Rakuten Viber
Chose Rakuten Viber
End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my …
Telegram
Chose Telegram
Telegram's platform enables for the transfer of large files, making it an ideal medium for file sharing. I can transmit and
Top Pros
Top Cons
Features
Rakuten ViberTelegram
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Rakuten Viber
9.5
13 Ratings
15% above category average
Telegram
-
Ratings
Hosted PBX9.56 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)9.78 Ratings00 Ratings
User templates8.87 Ratings00 Ratings
Call reports9.89 Ratings00 Ratings
Directory of employee names9.78 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Rakuten Viber
9.3
15 Ratings
10% above category average
Telegram
-
Ratings
Answering rules9.59 Ratings00 Ratings
Call recording9.79 Ratings00 Ratings
Call park8.84 Ratings00 Ratings
Call screening8.89 Ratings00 Ratings
Message alerts9.814 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Rakuten Viber
9.5
13 Ratings
14% above category average
Telegram
-
Ratings
Video conferencing9.513 Ratings00 Ratings
Audio conferencing9.713 Ratings00 Ratings
Video screen sharing9.05 Ratings00 Ratings
Instant messaging10.09 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Rakuten Viber
10.0
18 Ratings
18% above category average
Telegram
-
Ratings
Mobile app for iOS10.017 Ratings00 Ratings
Mobile app for Android10.017 Ratings00 Ratings
Best Alternatives
Rakuten ViberTelegram
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
WhatsApp Business
WhatsApp Business
Score 8.1 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
WhatsApp Business
WhatsApp Business
Score 8.1 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
WhatsApp Business
WhatsApp Business
Score 8.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Rakuten ViberTelegram
Likelihood to Recommend
9.6
(18 ratings)
9.9
(9 ratings)
Support Rating
9.4
(7 ratings)
-
(0 ratings)
User Testimonials
Rakuten ViberTelegram
Likelihood to Recommend
Rakuten Group
As mentioned previously, it is easy to use and access since the you can chat, send voice memos or stickers in a conversation. So in overall it's very entertaining. But throughout that, the audio quality can seem to be a bit off. (Could be personal headset issue) Overall that is the only issue that is present or consistent.
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Open Source
Telegram has been very well suited for family video calls and conversations where detailed and private information is being shared. Video calling is fantastic and I'm so thrilled that they added group video calls now! The video quality is also so good that I've been able to use it to make virtual portrait sessions happen. I just don't use this for sending out formal contracts and things like that. I feel like email still needs to be used for those scenarios, but any client that just wants a secure way of communicating with me about their private family matters...this is THE app to use!
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Pros
Rakuten Group
  • Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
  • Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
  • It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
  • You can see the status of your messages.
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Open Source
  • Easy to use and user friendly
  • Collaborating application
  • File sharing
  • Audio and video calling feature
  • Instant messaging
  • Channel and group formation
  • Data security
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Cons
Rakuten Group
  • When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
  • It contains enormous amounts of adds.
  • There is file sharing limit.
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Open Source
  • It is so safe to use that many users can share anything, including private pictures of anyone, even nudity as well. That is horribly disgusting.
  • They should restrict those users who run nudity in the Telegram groups and community.
  • Otherwise, I don't have any problem[s with] Telegram. I am a very satisfied user of Telegram.
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Support Rating
Rakuten Group
I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
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Open Source
No answers on this topic
Alternatives Considered
Rakuten Group
End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it.

Because Viber can't access or read my private conversations in the first place, Viber can't sell them.
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Open Source
I used WhatsApp Business but it's limited. I can add only 250+/- members to the WhatsApp group. But in Telegram, it's 200000. So this is a big opportunity to promote my event. Telegram has much more user data privacy and company transparency than Signal. I am using both but telegram for vas communication
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Return on Investment
Rakuten Group
  • Viber saves me financially since I am now able to communicate with my international clients for free.
  • Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer.
  • Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order.
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Open Source
  • Easy reach for our customers with accurate information and supported media
  • Instant audio and visual sharing
  • Reach more guests and customers easily
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ScreenShots