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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Rakuten Viber

    Score9.3 out of 10
    N/AViber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.

    $0.02

    Per Minute

    Telegram

    Score8.8 out of 10
    N/ATelegram is an open source and free messaging app with a focus on speed and security. Telegram can be used on all devices at the same time — messages sync across any number of phones, tablets or computers. Telegram boasts over 500 million monthly active users and is one of the 10 most downloaded apps in the world.N/A
    Pricing
    Rakuten ViberTelegram
    Editions & Modules
    USA
    $0.019
    Per Minute
    UK
    $0.019
    Per Minute
    No answers on this topic
    Offerings
    Pricing Offerings
    Rakuten ViberTelegram
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Rakuten ViberTelegram
    Considered Both Products
    Rakuten
    Chose Rakuten Viber
    End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my …
    Incentivized
    Open Source
    Chose Telegram
    Telegram's platform enables for the transfer of large files, making it an ideal medium for file sharing. I can transmit and
    Incentivized
    Key User Insights
    Would buy again
    67%
    Would buy again
    6 Answers
    100%
    Would buy again
    8 Answers
    Delivers good value for the price
    89%
    Delivers good value for the price
    8 Answers
    100%
    Delivers good value for the price
    8 Answers
    Happy with the feature set
    89%
    Happy with the feature set
    8 Answers
    100%
    Happy with the feature set
    8 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    86%
    Lived up to sales and marketing promises
    6 Answers
    Implementation went as expected
    83%
    Implementation went as expected
    5 Answers
    100%
    Implementation went as expected
    8 Answers
    Features
    Rakuten ViberTelegram
    Cloud PBX
    Comparison of Cloud PBX features of Rakuten Viber and Telegram
    Feature
    Rakuten Viber
    9.5
    13 Ratings
    18% above category average
    Telegram
    -
    Ratings
    Hosted PBX9.56 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)9.78 Ratings00 Ratings
    User templates8.87 Ratings00 Ratings
    Call reports9.89 Ratings00 Ratings
    Directory of employee names9.78 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Rakuten Viber and Telegram
    Feature
    Rakuten Viber
    9.3
    15 Ratings
    12% above category average
    Telegram
    -
    Ratings
    Answering rules9.59 Ratings00 Ratings
    Call recording9.79 Ratings00 Ratings
    Call park8.84 Ratings00 Ratings
    Call screening8.89 Ratings00 Ratings
    Message alerts9.814 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Rakuten Viber and Telegram
    Feature
    Rakuten Viber
    9.6
    13 Ratings
    19% above category average
    Telegram
    -
    Ratings
    Video conferencing9.513 Ratings00 Ratings
    Audio conferencing9.713 Ratings00 Ratings
    Video screen sharing9.05 Ratings00 Ratings
    Instant messaging10.09 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Rakuten Viber and Telegram
    Feature
    Rakuten Viber
    10.0
    18 Ratings
    24% above category average
    Telegram
    -
    Ratings
    Mobile app for iOS10.017 Ratings00 Ratings
    Mobile app for Android10.017 Ratings00 Ratings
    Best Alternatives
    Rakuten ViberTelegram
    Small Businesses
    CallFire
    Score9.7 out of 10
    WhatsApp Business
    Score9 out of 10
    Medium-sized Companies
    Fuze
    Score8.2 out of 10
    WhatsApp Business
    Score9 out of 10
    Enterprises
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    WhatsApp Business
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Rakuten ViberTelegram
    Likelihood to Recommend
    9.6
    (18 ratings)
    9.9
    (8 ratings)
    Support Rating
    9.4
    (7 ratings)
    -
    (0 ratings)
    User Testimonials
    Rakuten ViberTelegram
    Likelihood to Recommend
    Rakuten
    As mentioned previously, it is easy to use and access since the you can chat, send voice memos or stickers in a conversation. So in overall it's very entertaining. But throughout that, the audio quality can seem to be a bit off. (Could be personal headset issue) Overall that is the only issue that is present or consistent.
    Incentivized
    Read full review
    Open Source
    Telegram has been very well suited for family video calls and conversations where detailed and private information is being shared. Video calling is fantastic and I'm so thrilled that they added group video calls now! The video quality is also so good that I've been able to use it to make virtual portrait sessions happen. I just don't use this for sending out formal contracts and things like that. I feel like email still needs to be used for those scenarios, but any client that just wants a secure way of communicating with me about their private family matters...this is THE app to use!
    Incentivized
    Read full review
    Pros
    Rakuten
    • Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
    • Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
    • It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
    • You can see the status of your messages.
    Incentivized
    Read full review
    Open Source
    • Easy to use and user friendly
    • Collaborating application
    • File sharing
    • Audio and video calling feature
    • Instant messaging
    • Channel and group formation
    • Data security
    Read full review
    Cons
    Rakuten
    • When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
    • It contains enormous amounts of adds.
    • There is file sharing limit.
    Incentivized
    Read full review
    Open Source
    • It is so safe to use that many users can share anything, including private pictures of anyone, even nudity as well. That is horribly disgusting.
    • They should restrict those users who run nudity in the Telegram groups and community.
    • Otherwise, I don't have any problem[s with] Telegram. I am a very satisfied user of Telegram.
    Incentivized
    Read full review
    Support Rating
    Rakuten
    I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
    Incentivized
    Read full review
    Open Source
    No answers on this topic
    Alternatives Considered
    Rakuten
    End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it.

    Because Viber can't access or read my private conversations in the first place, Viber can't sell them.
    Incentivized
    Read full review
    Open Source
    I used WhatsApp Business but it's limited. I can add only 250+/- members to the WhatsApp group. But in Telegram, it's 200000. So this is a big opportunity to promote my event. Telegram has much more user data privacy and company transparency than Signal. I am using both but telegram for vas communication
    Incentivized
    Read full review
    Return on Investment
    Rakuten
    • Viber saves me financially since I am now able to communicate with my international clients for free.
    • Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer.
    • Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order.
    Incentivized
    Read full review
    Open Source
    • Easy spread of information and updates among customers.
    • Easier and faster communication among colleagues.
    • Groups may accumulate a huge number of people.
    Incentivized
    Read full review
    ScreenShots