Rambox vs. Verint Community

It seems almost limitless of the apps that you can add. If there is a website for something, you should be able to add it. You are even able to add custom apps that are not in their list of pre-made apps you can add. So I am able to add all the apps and custom apps that I need for doing my jobs. I don't think Rambox would be very useful for people that don't log into web apps often using a web browser. I use this app mostly because I have so many web logins and it makes it easy to manage in one app, instead of logging into several websites.

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If you need a community platform that's very versatile and has a relatively low entry-cost to get started, Verint is a good pick. If you need a solution that is guaranteed to work seamlessly and have no hiccups or issues overall, it is not well suited. Although it is a SAAS solution, some of the aspects of the platform do not make it seem so.

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• Organization
• Separates accounts so if you have multiple Google accounts for example
• Synchronized settings and tab states between devices that are able to run Rambox

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• Forums - organizing forum questions and identifying answered
• Various layouts of blogs, divided by groups to enable different or similar layouts throughout the site. Ability to enable all to view the same or have particular groups of blogs to stand out and have it's own look and feel
• ability to customize widgets to the needs of your use case

• Sometimes the loading can be slow if you have many apps enabled and starting at first run
• Icon's help me find what I need. It would be nice to have an easier way to upload from like a gallery that Rambox hosts rather than to have to find your own off the web.
• I wish you could make folders or something within the workspaces for more organization

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• I would like to see engagement in the Elevate platform increase in discussions. We get so busy in our day, it is hard at times to get enough activity in a topic I know many struggle with in the contact center. The more sharing the better.
• It would be nice if it were easier to connect as friends. That piece in Elevate seems difficult to build a network group and communicate with them all at one time on a topic or encourage them to join a discussion board when you know they have contributions that would benefit.

I am not part of this decision making process, but I did provide positive feedback to the decision making board.

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Independently Invited by TrustRadius

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If you are an experienced online community professional, Verint offers the flexibility you need. You do need to have a lot of expertise if you want to build a solid user experience because there isn't a template out-of-the-box that is just ready to go for various use cases. It will take awhile to fully understand the capabilities of Verint Community.

While the support portal (cases) is helpful, I've been even more impressed by their own support community. I always get quick, thoughtful, and interesting answers to my questions from support personnel, in-house developers, other users, and even the VP/GM himself! They have a really wonderful thing going there.

all customizations should be under warranty so that you get the right level of support from the 3rd party

There was one other one that I tried and I honestly don't remember the name. Rambox beat it by far... One reason, I was able to get a lifetime license (Which they have deals for that I think once a year, so keep your eyes open for it), and the other app I tried was a subscription. I really did not want another subscription. Another reason, the other app was not able to do as much as far as custom apps and the loading was much faster with Rambox.

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Independently Invited by TrustRadius

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I believe Verint Community stacks up very against previous solutions I have worked with. For an externally facing community, I think Jive-X was the best in class for many years, and Verint matches up very well from a features and configuration perspective. The other key point for me, is that Verint Community is also similar to Jive in that it has an extremely strong customer community of experienced community professionals. Verint does a great job of engaging with us about future plans, roadmaps, events, etc. I think this is a very under-rated benefit of a community platform, and Verint's is exceptional.

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Highly scalable system with the ability to expand to an increasing number of users and communities

• Rambox has saved me time on not having to dig up website URL's and login credentials for quick access to sites when I need to use them. saves time and money in the long run.
• Being able to install on a different device and have everything sync also saves me time and money.
• Rambox allows you to organize all your apps in different work spaces so I can have several but go the workspace of apps that I need for special use cases. Saves me time to not have to remember which web apps I need for a certain job. Saves me a bunch of time and money.

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• Verint Community has helped to gain more than one lakh users which shows that the platform is extremely stable and engaging. This helped for more brand awareness and e-commerce conversion rates
• We have had huge problems with non English countries where this platform's limitations has caused huge number of loss and less user count. Hopefully this is fixed soon.
• Our major plan was to expand our segments and verticals such as gaming, education and business which was done very well by using this platform and our team was able to customize it based on our brand's identity. We looking to expand to much more countries and hopefully target all our worldwide businesses.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info