Verint Community

Verint Community

49 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Verint Community	Score10 out of 10	N/A	Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.	N/A

Pricing

Verint Community

Verint Community SaaS: -
per year per pageviews/API calls
Verint Community AnyCloud: -
per domain and server

Pricing Offerings
Verint Community
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes

Optional

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Community Pulse
Key User Insights
	Verint Community
Considered Both Products	Verint Hope Gay Learning Leader - Personal Lines in Corporate at Sentry Insurance (Insurance, 1001-5000 employees) Chose Verint Community [...] - This is a great training and quality organization I participate in regularly. It is a small network of folks that love to share. Networking is key. Incentivized Helpful? Jeremy Davis Director, Operations WFM at AAA NCNU (Insurance, 5001-10,000 employees) Chose Verint Community It is a little lackluster; the Genesys community is much more vocal and engaged. Incentivized Helpful? Verified User Chose Verint Community Verint Community has an open marketplace that has some really nice widgets and customizations that can come in handy for just about anything that we need. I feel that this platform needs a little bit more polish, especially for the reporting metrics. Also, lot of those widgets … Incentivized Helpful? Jennifer Brodziak Business Systems Analyst Advanced at Blue Cross Blue Shield of Michigan (Insurance, 5001-10,000 employees) Chose Verint Community I prefer the ease of Verint Community Incentivized Helpful? Verified User Chose Verint Community We selected Verint due to the flexibile UI, the applications included in the licensing fee, ease of launch, price point and access to their support team. Incentivized Helpful? Verified User Chose Verint Community Forum support was the best that we have found for a support community. It was also an easy transition from Jive and provided a level of comfort and ease of use that our community managers were familiar with coming from Jive. Verint Community offerings had everything all the … Incentivized Helpful? Verified User Chose Verint Community I believe Verint Community stacks up very against previous solutions I have worked with. For an externally facing community, I think Jive-X was the best in class for many years, and Verint matches up very well from a features and configuration perspective. The other key point … Incentivized Helpful? Verified User Chose Verint Community Verint Community was a lot more customisable than the other platforms we looked at, it was also one of the few that could be self-hosted (for us, we chose to deploy it in our own Azure environment). Incentivized Helpful? Raquel Winkler Senior Community Manager in Customer Service at Micro Focus (now OpenText) (Computer Software, 10,001+ employees) Chose Verint Community Verint is easier to use, but we are able to grow our community without limitations. Pricing model is more competitive than the larger platform providers and the professional services and Support services are excellent. Incentivized Helpful? Verified User Chose Verint Community Both Higher Logic and Khoros came in with very few benefits compared to Verint with a much higher price point, and potential for additional expenses. With Verint, we added some initial implementation services but were able to plainly see and understand any future financial … Incentivized Helpful? jorge carrasco Social media &community advisor at quest (Information Technology & Services, 5001-10,000 employees) Chose Verint Community Early to tell, we are beginning to review it as a new option. Incentivized Helpful? Verified User Chose Verint Community Better configurability, out-of-the-box experience and performance Incentivized Helpful? Verified User Chose Verint Community We chose Verint because we are building a technical ecosystem of various technology platforms and needed an online community platform that would allow flexibility and scale as we grow. The open API was a big factor in the decision. We liked the pricing model and as our … Incentivized Helpful? Verified User Chose Verint Community Verint Community scored significantly better in our RFI efforts than all the other platforms considered. Ultimately we also needed a platform that could be deployed on-premise on our own servers and Verint was able to easily deliver. Incentivized Helpful? JJ Janikis Community Manager in Marketing at Newsela (E-Learning, 201-500 employees) Chose Verint Community We also reviewed Higher Logic and Community Cloud. Higher Logic was not able to be customized to meet our needs and felt outdated. Community Cloud required a lot of custom design and development that was very costly. Incentivized Helpful? Verified User Chose Verint Community There are many different enterprise ready community platforms on the market, and each one has its own superpowers. The greatest strength Verint has to offer is the complete control a community leader has over the design of the community to build their vision with few … Incentivized Helpful? Lisa Allison Senior Community Strategist in Marketing at Analog Devices (Electrical & Electronic Manufacturing, 10,001+ employees) Chose Verint Community As stated in my opening, Verint fulfilled all of our business needs and has the most robust out of the box functionality. Many of the other platforms require heavy customization for design and reporting. Telligent has a full library of drag and drop widgets and a theme studio … Incentivized Helpful?
	Would buy again
	80% Would buy again 24 Answers
	Delivers good value for the price
	92% Delivers good value for the price 24 Answers
	Happy with the feature set
	90% Happy with the feature set 27 Answers
	Lived up to sales and marketing promises
	76% Lived up to sales and marketing promises 16 Answers
	Implementation went as expected
95% Implementation went as expected 20 Answers

Best Alternatives
	Verint Community
Small Businesses	Higher Logic Thrive Score8.9 out of 10
Medium-sized Companies	Higher Logic Vanilla Score5.5 out of 10
Enterprises	Khoros Communities Score8.2 out of 10
All Alternatives	View all alternatives

User Ratings
	Verint Community
Likelihood to Recommend	10.0 (31 ratings)
Likelihood to Renew	10.0 (2 ratings)
Usability	7.5 (8 ratings)
Availability	10.0 (1 ratings)
Performance	10.0 (1 ratings)
Support Rating	10.0 (6 ratings)
Implementation Rating	9.0 (1 ratings)
Configurability	10.0 (1 ratings)
Ease of integration	7.0 (1 ratings)
Product Scalability	10.0 (1 ratings)
Vendor post-sale	10.0 (1 ratings)
Vendor pre-sale	10.0 (1 ratings)

User Testimonials
	Verint Community
Likelihood to Recommend	Verint If you need a community platform that's very versatile and has a relatively low entry-cost to get started, Verint is a good pick. If you need a solution that is guaranteed to work seamlessly and have no hiccups or issues overall, it is not well suited. Although it is a SAAS solution, some of the aspects of the platform do not make it seem so. Incentivized Verified User Read full review
Pros	Verint Forums - organizing forum questions and identifying answered Various layouts of blogs, divided by groups to enable different or similar layouts throughout the site. Ability to enable all to view the same or have particular groups of blogs to stand out and have it's own look and feel ability to customize widgets to the needs of your use case Bridgett Waples Lead Digital Communications Consultant Read full review
Cons	Verint I would like to see engagement in the Elevate platform increase in discussions. We get so busy in our day, it is hard at times to get enough activity in a topic I know many struggle with in the contact center. The more sharing the better. It would be nice if it were easier to connect as friends. That piece in Elevate seems difficult to build a network group and communicate with them all at one time on a topic or encourage them to join a discussion board when you know they have contributions that would benefit. Hope Gay Learning Leader - Personal Lines Read full review
Likelihood to Renew	Verint I am not part of this decision making process, but I did provide positive feedback to the decision making board. Incentivized Amy Hicks Software Quality Assurance Analyst Read full review
Usability	Verint If you are an experienced online community professional, Verint offers the flexibility you need. You do need to have a lot of expertise if you want to build a solid user experience because there isn't a template out-of-the-box that is just ready to go for various use cases. It will take awhile to fully understand the capabilities of Verint Community. Verified User Read full review
Support Rating	Verint While the support portal (cases) is helpful, I've been even more impressed by their own support community. I always get quick, thoughtful, and interesting answers to my questions from support personnel, in-house developers, other users, and even the VP/GM himself! They have a really wonderful thing going there. Verified User Read full review
Implementation Rating	Verint all customizations should be under warranty so that you get the right level of support from the 3rd party Verified User Read full review
Alternatives Considered	Verint I believe Verint Community stacks up very against previous solutions I have worked with. For an externally facing community, I think Jive-X was the best in class for many years, and Verint matches up very well from a features and configuration perspective. The other key point for me, is that Verint Community is also similar to Jive in that it has an extremely strong customer community of experienced community professionals. Verint does a great job of engaging with us about future plans, roadmaps, events, etc. I think this is a very under-rated benefit of a community platform, and Verint's is exceptional. Incentivized Verified User Read full review
Scalability	Verint Highly scalable system with the ability to expand to an increasing number of users and communities Verified User Read full review
Return on Investment	Verint Verint Community has helped to gain more than one lakh users which shows that the platform is extremely stable and engaging. This helped for more brand awareness and e-commerce conversion rates We have had huge problems with non English countries where this platform's limitations has caused huge number of loss and less user count. Hopefully this is fixed soon. Our major plan was to expand our segments and verticals such as gaming, education and business which was done very well by using this platform and our team was able to customize it based on our brand's identity. We looking to expand to much more countries and hopefully target all our worldwide businesses. Incentivized Verified User Read full review
ScreenShots	Verint Community Screenshots