Verint Community (Telligent) is perfect for our needs
Updated March 21, 2023

Verint Community (Telligent) is perfect for our needs

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Telligent Community

Overall Satisfaction with Verint Community

I manage the platform along with another community manager. We use the platform to create a community to help our users with support, networking and knowledge sharing.
  • It is a highly configurable system
  • Rolling out changes is super easy and quick
  • Has a lot of feature depth (including integrating with other systems)
  • Make it easier to customize widget UI - without requiring extensive coding experience
  • Provide templates for Community homepages that are simple and have great UX
  • Make it easy to change the theme
  • Groups
  • Role-based member assignment
  • Forums and threads
  • Ideation
  • Some customizations
  • Call deflection
  • Support documentation
  • Peer groups for our users
Better configurability, out-of-the-box experience and performance

Do you think Verint Community delivers good value for the price?


Are you happy with Verint Community's feature set?


Did Verint Community live up to sales and marketing promises?


Did implementation of Verint Community go as expected?


Would you buy Verint Community again?


Great configurability and flexibility. However, there should be more options of presenting the Group navigation - which collapses into this dropdown view and therefore has two states which can be confusing.

Using Verint Community

Community managers, Product management, customer service reps, sales and account management
3 - Community managers
Product managers
  • Collecting product feedback
  • Customer support
  • customer relationship
  • Internal tool to collect ideas
  • Call deflection
  • increase NPS
  • sharing product feature updates
  • running training webinars
  • AMAs
Highly customizable, easy-to-use and scalable product.

Evaluating Verint Community and Competitors

Yes - IBM Tibbr
  • Product Features
  • Product Usability

Verint Community Implementation

all customizations should be under warranty so that you get the right level of support from the 3rd party.
  • Third-party professional services
SocialEdge Consulting LLC
Change management was a big part of the implementation and was well-handled
  • Sign up flow integration with in-house authentication system
  • User migration

Verint Community Training

Configuring Verint Community

highly configurable
Yes - we have customized the interface extensively - we have applied our own theme, developed new widgets and new automations and extensions. it depends on the customization and each customization has varying levels of difficulty to execute.
Some - we have added small pieces of custom code - Automation and extensions

Verint Community Support

Responsive and highly available support.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
We have a support package
Yes - Yes it was resolved in a timely fashion. The support person was knowledgeable.
Frequently. We have a product environment with them and when we see a need to deployment something asap, Verint support is quick to help us.

Using Verint Community

Overall a very user-friendly product. Some terminology can take getting used to (applications, subscriptions)
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • widgets and layouts
  • Widget configuration
  • reports
  • member management
  • automation
  • custom reports
  • creating complex groups with multiple sub-groups - no way to copy group config to another group

Verint Community Reliability

Highly scalable system with the ability to expand to an increasing number of users and communities

Integrating Verint Community

Integrations need to be coded by developers. There is no no-code way to achieve integrations - but I am sure a future update to Verint may include this capability.

  • Single Signon
  • API (e.g. SOAP or REST)
Plan, pilot and then implement slowly.

Relationship with Verint

Easy to work with.
They were available when required and eager to help
Pricing, acceptance criteria and warranty.
Ensure your requirements are clear before you approach the vendor