A very good external community solution
March 24, 2023
A very good external community solution
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Telligent Community
- Telligent Analytics
Overall Satisfaction with Verint Community
We use the Verint Community to run our externally facing customer community. Our main use cases are:
Forums where anyone using our technology can ask questions
Technical blogs designed to educate and engage
Communities of Practice around topics like innovation and research
The community helps us address items like case deflection in the forums. We utilise blog posts to tell our developer audience about releases, updates, where Arm is present around the world. Blogs help us build thought leadership and awareness of our technology and its capabilities. The ability for our audience to engage with us in an open and transparent setting is vital to building relationships and helping people using our technology to progress. We also utilise calendar and event functionality to engage members around offline and online events. Providing pre and post content in the community helps us deliver engaging event experiences for attendees.
Forums where anyone using our technology can ask questions
Technical blogs designed to educate and engage
Communities of Practice around topics like innovation and research
The community helps us address items like case deflection in the forums. We utilise blog posts to tell our developer audience about releases, updates, where Arm is present around the world. Blogs help us build thought leadership and awareness of our technology and its capabilities. The ability for our audience to engage with us in an open and transparent setting is vital to building relationships and helping people using our technology to progress. We also utilise calendar and event functionality to engage members around offline and online events. Providing pre and post content in the community helps us deliver engaging event experiences for attendees.
- An excellent customer community. The Verint community is full of extremely knowledgeable support staff to answer questions, and other customers who are always happy to share help, tips and tricks, and best practices. I find this an extremely valuable resource.
- There are a range of extremely helpful admin tools to help troubleshoot issues. One example is the impersonate feature that allows you to act as other users to see what problems they might be experiencing.
- The ability to configure features according to your needs, and leave out what you don't need is extremely helpful. It is easy to manage features and permissions across all the different groups and applications.
- The terminology of some reports, and how the reports work, is not always clear at first. More could be done to educate on getting the most from reporting.
- If there is a bug in your version, you are advised to apply a service pack which is not always possible to do. Not easy to get fixes for bugs.
- Platform administration features
- Industry-standard features for use cases
- Reporting capabilities
- A healthy customer community
- Platform accessibility
- The Verint Community contributes over 25% of deflected cases from across all our domains
I believe Verint Community stacks up very against previous solutions I have worked with. For an externally facing community, I think Jive-X was the best in class for many years, and Verint matches up very well from a features and configuration perspective.
The other key point for me, is that Verint Community is also similar to Jive in that it has an extremely strong customer community of experienced community professionals. Verint does a great job of engaging with us about future plans, roadmaps, events, etc. I think this is a very under-rated benefit of a community platform, and Verint's is exceptional.
The other key point for me, is that Verint Community is also similar to Jive in that it has an extremely strong customer community of experienced community professionals. Verint does a great job of engaging with us about future plans, roadmaps, events, etc. I think this is a very under-rated benefit of a community platform, and Verint's is exceptional.
Do you think Verint Community delivers good value for the price?
Not sure
Are you happy with Verint Community's feature set?
Yes
Did Verint Community live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Verint Community go as expected?
I wasn't involved with the implementation phase
Would you buy Verint Community again?
Yes