ReadyTalk (Discontinued) vs. WebinarJam

Hosting external facing webinars with anywhere from medium to large size audiences. The platform is reliable and we have not experienced a high percentage of drops. If you needed a global solution and language support for Asian speaking countries - that is something being developed.

Incentivized

WebinarJam is a great tool if you are a small to mid-sized company and want to set up/schedule webinars and let the software do its job (capture your presentation and analytics). It looks professional, is used by many professionals/leaders, and is a fraction of the cost of other well-known brands. If cost doesn't matter to you, then you might as well go with a higher paying product. Also, WebinarJam audio is only accessed via the internet, there is not a conference call phone line system

Incentivized

• ReadyTalk has been great for conference calls.
• ReadyTalk's screen share feature allows you to choose specific monitors to share, specific applications to share and even specific portions of your screen.
• ReadyTalk allows us to engage with a client directly and efficiently in a very professional manner.

Incentivized

• Easy to set up.
• Easy to integrate with other platforms.
• Easy to look professional and tech-savvy.
• Duplicating successful webinars is simple.
• Moving from the two platforms means we have tools for live and evergreen streaming.

• Customer support is less than helpful and incredibly hard to get in touch with and get issues resolved in a timely manner
• It is not possible to schedule multiple simu-live broadcasts at the same time without purchasing a second instance
• There is not a direct integration to Marketo that works easily

Incentivized

• Landing pages. The designs are pretty limited and repetitive, our company is always using our own designs.
• Text limitations. You don't have a lot of room when it comes to text and webinar descriptions during the setup. If you stay away from long titles you should be good.
• Pricing. The tool is definitely not cheap. If you're not planning to have regular webinars on it, you should look into something smaller and more budget-friendly.

Incentivized

ReadyTalk is easy to use, but I did find the initial integration to Outlook a bit cumbersome. I couldn't tell you how to do it now - someone else had to walk me through it when I started at the company. We also have a lot of issues with people trying to use their computers for audio; often, it stops working entirely mid-meeting

Incentivized

The platform is really hard to use and they have a habit of pushing out updates without telling their users first. The last update completely reverted all of our customizations back to the default EverWebinar layout. I only found out about this after a lead kindly send an email to the firm letting us know that [our] registration confirmation page was showing lorem ipsum script. Customization is lacking as well

They have been responsive to support-related issues.

Incentivized

The support overall is good. In the early days, it wasn't the best but they have definitely stepped it up lately. If you have questions about the platform, issues, setup, etc, and don't mind waiting 24 hours to get a response then it's good. They may have faster response times now but when they updated to 4.0 it took a while as they were getting hammered with emails cause there were issues. It seems like they have worked out some of the kinks so I imagine their support can respond much faster now. There is no phone number to call so there is no way to get immediate help or answers which can be frustrating when you have issues right before or during your webinar

Incentivized

I was not involved in the decision to use ReadyTalk or the research that went into that decision, so I cannot speak knowledgeably on the pros and cons of alternative conferencing software solutions. I do know that other vendors in this space include WebEx, Zoom, and GoToMeeting.

Incentivized

WebinarJam all around gives us more options, integrations, marketing abilities, and attendance abilities and the price is reasonable for everything we get. We use Zoom for some smaller training courses and when we need to do breakout-style training but other than that, WebinarJam is out goto. We selected WebinarJam for all the above reasons and to this date haven't had any reason to switch to anything else.

Incentivized

• This has been a great ROI for us as we use this for demos to show how our products works
• This has also been great for our training as we can walk new clients through how our system works and help us retain current clients.

Incentivized

• WebinarJam has very little impact on our overall business objectives, as we rarely use it for the things we focus on most now.
• We feel we never did get our money worth from the original purchase, so that is a negative impact on ROI.
• The difficulties we encountered made us realize the importance of distinguishing the difference between using a product designed for the Marketing Industry versus the Education and Training Industries.

Incentivized