Respond.io vs. SendPulse

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Respond.io
Score 8.4 out of 10
N/A
Respond.io is a business messaging platform from the Hong Kong based company of the same name, that connects customers from any channel to every team. As consumers grow to demand personal communication on a wide variety of channels, businesses are looking to their software vendors and partners to innovate and deliver these customer experiences. Respond.io is designed to meet this challenge, simply.
$99
per month
SendPulse
Score 6.3 out of 10
N/A
SendPulse is an integrated messaging platform providing user communication that includes emails, SMS, web push, SMTP, and user management.. This solution includes 15,000 free emails with up to 2,500 subscribers per month.N/A
Pricing
Respond.ioSendPulse
Editions & Modules
Team
$99
per month
Business
$299
per month
Enterprise
Custom
No answers on this topic
Offerings
Pricing Offerings
Respond.ioSendPulse
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Pricing starts from $9 a month and depends on the number of messages sent.
More Pricing Information
Community Pulse
Respond.ioSendPulse
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Respond.ioSendPulse
Email & Online Marketing
Comparison of Email & Online Marketing features of Product A and Product B
Respond.io
-
Ratings
SendPulse
4.0
12 Ratings
66% below category average
WYSIWYG email editor00 Ratings2.012 Ratings
Dynamic content00 Ratings1.112 Ratings
Ability to test dynamic content00 Ratings4.010 Ratings
A/B testing00 Ratings3.09 Ratings
Mobile optimization00 Ratings2.112 Ratings
Email deliverability reporting00 Ratings7.012 Ratings
List management00 Ratings6.012 Ratings
Triggered drip sequences00 Ratings7.010 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Respond.io
-
Ratings
SendPulse
4.7
12 Ratings
48% below category average
Dashboards00 Ratings5.011 Ratings
Standard reports00 Ratings7.012 Ratings
Custom reports00 Ratings2.09 Ratings
Best Alternatives
Respond.ioSendPulse
Small Businesses
EZ Texting
EZ Texting
Score 9.0 out of 10
Mad Mimi
Mad Mimi
Score 10.0 out of 10
Medium-sized Companies
Quadient Inspire
Quadient Inspire
Score 9.0 out of 10
VerticalResponse
VerticalResponse
Score 10.0 out of 10
Enterprises
Quadient Inspire
Quadient Inspire
Score 9.0 out of 10
Emma by Marigold
Emma by Marigold
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Respond.ioSendPulse
Likelihood to Recommend
10.0
(1 ratings)
1.1
(12 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(1 ratings)
Usability
-
(0 ratings)
3.0
(2 ratings)
Support Rating
-
(0 ratings)
9.1
(1 ratings)
Implementation Rating
-
(0 ratings)
8.2
(1 ratings)
User Testimonials
Respond.ioSendPulse
Likelihood to Recommend
Respond.io
If you're looking to implement the WhatsApp business api for your official number in your product Respond.io is the solution to go because the truth is that there is no easy way and most of the providers will assume that you have developers in order to create your own implementation and many of the other solutions our there are not even close to Respond.io and they are usually expensive. Also, most of the Customer Service software out there will offer you the typical channel but will skip Whatsapp while Respond.io does the opposite (check it out for the free tier if you're not convinced).
Read full review
SendPulse Ltd.
SendPulse is great if you want to connect with your list on a more personal basis, and making sure that your email reaches your subscriber when it is best for him/her. You can also use the SMS function (though I haven't used it yet). Let's say you have clients and want to send a message to them automatically on their birthday, SendPulse allows you to do that. It allows you to add in specific fields that are relevant to you, in order to customise your messaging as much as you want and need.
Read full review
Pros
Respond.io
  • Easy integration with WhatsApp business api, you just need a verified number
  • The CRM for WhatsApp is easy to use very friendly and let you make follow-ups to your users
  • They finally implemented the broadcast option where you can schedule broadcast messages to a specific list of users.
Read full review
SendPulse Ltd.
  • One of the best features of this software is its user interface. I found it very intuitive.
  • It has sms feature also which is a great add-on to this software.
  • It has live chat support feature. And I find it very helpful when i find any technical problem.
Read full review
Cons
Respond.io
  • You have to be patient with Respond.io since many features are still in development I wish they can make features faster
  • In order to use WhatsApp business api you need a number that is provided by Twilio they also have implemented other number providers but it will be nice that they add more WhatsApp business number providers (since we have a US number instead of a Mexican number)
Read full review
SendPulse Ltd.
  • I like its Drag and Drop function to design e-mailers but it lacks in some functionalities. Foe example when I write two different contents in a same box I need a line to show separation between my contents in the same box but this feature is unavailable in SendPulse.
  • They should include more fonts. Every product or service needs different kind of fonts to make a right impact on customers. With limited option of fonts it restricts user's creativity.
  • It is good to have templates to give users some idea for designing campaigns but here SendPluse has nothing much to offer. They have very limited number of templates.
Read full review
Likelihood to Renew
Respond.io
No answers on this topic
SendPulse Ltd.
Because I love how easy and intuitive SendPulse is.
Read full review
Usability
Respond.io
No answers on this topic
SendPulse Ltd.
I find that overall SendPulse is very intuitive to use and the support is there to help you out in case you don't find how to do what you wish to do. The drag and drop functionalities make it easy to create the newsletters you want. Every field is explained and small tutorials are included to show you how to create a new template, newsletter, etc. which makes it very easy to use.
Read full review
Support Rating
Respond.io
No answers on this topic
SendPulse Ltd.
Every time I contacted the support team with a question or a problem, they were very fast in replying and helping me out solve it. Usually latest within 10 minutes I would receive a first answer, and the problem would get solved on the same day.
Read full review
Implementation Rating
Respond.io
No answers on this topic
SendPulse Ltd.
When implementing SendPulse, it is a good idea to have a transition phase where you still use both systems, in case anything goes wrong.
Read full review
Alternatives Considered
Respond.io
When we were implementing WhatsApp business api number in Bussi. We had 2 options the first Zendesk smooch.io and the second one a Twilio WhatsApp number. In the beginning, it seemed that Zendesk smooch.io was the option to go but the conversation was quite slow also the integration was easy but you needed to manage this conversation from zendesk which we were not completely sure about since it's more like a ticketing platform. Fortunately, we were looking and testing solutions until we found Respond.io, and even if they didn't have at the time the broadcast feature they let us know that feature was already in development so we felt that they were building a solution we were looking for so we decided to give them a few months and in those few months they built this feature and is a more dynamic way to answer customers than tickets so we decided to go with them.
Read full review
SendPulse Ltd.
For SendPulse's price point, I consider their competition to be the likes of Mailchimp, ConstantContact, etc. While SendPulse rates roughly average across the board in all areas, for businesses looking for the cheapest option (which comes with a lack of features/quality), ConstantContact beats them. For quality/features/value, I'd say Mailchimp is the best option for small businesses.
Read full review
Return on Investment
Respond.io
  • Most options we saw before Respond.io needed a minimum number of messages, contracts, or costly integrations from the side of the vendor while Respond.io is actually helping you to integrate the product with no extra cost.
  • Our users choose the communication channel they want so before we were losing leads and money because we were not able to attend this channel.
  • It requires a $0 investment to implement or maintain from the side of the developer area so we use our technical resources to develop our main core product not a WhatsApp chat integration feature.
Read full review
SendPulse Ltd.
  • Tapping NRI clients with this software helps me in generating good revenue in last financial year.
  • I grow my NRI database by 60 in last year. And this software played a major role in doing so.
  • It made brand building very easy among my clients.
Read full review
ScreenShots

Respond.io Screenshots

Screenshot of the Inbox Module which connects messaging channels in 1 place. With a Native Mobile App to answer messages on the go.Screenshot of the Contact Module where all customer contacts are exist and segments can be created to target groups of contacts together.Screenshot of the Broadcast Module, which is used to schedule, test, preview send broadcast messages to customersScreenshot of the Workflow Module, to setup automations to streamline processes such as welcome & away messages, routing contacts to agents by shift, skill, and availabilityScreenshot of the Reporting Module, to find out how agents are performing in resolving issues and reaction time.

SendPulse Screenshots

Screenshot of Desktop versionScreenshot of Mobile application for iPadScreenshot of Mobile application for Android